The Horizons Tracker

NOVEMBER 23, 2023

In recent years, artificial intelligence (AI) has made significant strides in enhancing hotel operations and streamlining efficiency. However, the extent to which hotel guests embrace AI technology has remained an elusive query, until now. “And the most important factors were perceived ethics, followed by benefits.

Hotels 105

Hotels Influence Ethics GDP 105

Marshall Goldsmith

FEBRUARY 8, 2018

Mark Tercek – President and CEO, Nature Conservancy – world leader in global conservation. World Economic Forum – Global Leader for Tomorrow. Bill began his career with Hyatt Hotels Corporation. American Hotel & Lodging Association (AH&LA) Board of Directors. Inaugural member of Thinkers50 India.

Executive Coaching 70

Executive Coaching CEO Magazine Banking 70

Marshall Goldsmith

JUNE 28, 2017

Keith Ferrazzi – #1 bestselling author of Never Eat Alone and Whose Got Your Back, expert in strategic consulting and training to increase sales and performance, formerly CMO Starwood Hotels and Deloitte. Kathleen Wilson-Thompson – Executive Vice President and Global Chief Human Resources Officer HR Walgreens Boots Alliance Inc.,

Executive Coaching 70

Executive Coaching Human Resources Magazine CEO 70

Harvard Business Review

NOVEMBER 27, 2015

Businesses are more profitable and productive when they act ethically, treat their staff well, and communicate better with their customers, according to the latest Lady Geek Global Empathy Index. InterContinental Hotels Group. Hilton Hotels & Resorts. There is a direct link between empathy and commercial success.

Tourism 8

Tourism Telecommunications Automotive Company 8

Harvard Business Review

MARCH 10, 2015

Nurturing customer loyalty requires a better understanding of its nature, and the nature of loyalty depends on the economics of the business: loyalty to automobiles and mobile phones is qualitatively and quantitatively different than loyalty to hotels and airlines. Who is truly more valuable to an airline or hotel chain?

Customer Loyalty 8

Customer Loyalty Loyalty Airlines Hotels 8

Harvard Business Review

JANUARY 16, 2015

Visitors staying at Starwood’s Aloft Hotel in Cupertino, California, not only have the luxury of humans greeting them and toting around their luggage. The ethical management of robots, in other words, and how robots will ethically manage us. “This isn’t going to replace associates or our talent,” he said.

Norton 8

Norton Emotional Intelligence Outsourcing Ethics 8

Harvard Business Review

JUNE 26, 2015

But certain organizations, such as PepsiCo and Starwood Hotels and Resorts, are also analyzing employee data to create profiles of their most successful people — this gives them valuable benchmarks for outsiders. Talent recruiters and managers will also want to consider factors such as costs, ethics, and user experience.

Ethics 8

Ethics Emotional Intelligence Benchmarking Hotels 8