Harvard Business Review

JUNE 10, 2011

An executive in the company's finance operations adopted a Six Sigma belt-driven approach to reduce costs in the company's global shared service centers. In other words, this camp favored a bottom-up pull approach, although it would have allowed for a few experts and training focused on managers and supervisors as part of their jobs.

Six Sigma 15

Six Sigma Bottom-up Cost Project 15

Harvard Business Review

AUGUST 28, 2017

And AI success stories are becoming more numerous and diverse, from Amazon reaping operational efficiencies using its AI-powered Kiva warehouse robots, to GE keeping its industrial equipment running by leveraging AI for predictive maintenance. Investment in AI is growing and is increasingly coming from organizations outside the tech space.

Survey 11

Survey Execution First-mover Advantage Technology 11

Harvard Business Review

JANUARY 2, 2018

So what can a manager do to ensure that people on their team or in their department treat each other well? First, managers need to set expectations. Marriott, for example, identified three pillars of employee well-being: “We all need to feel good about ourselves, the workplace, and about our company’s role in society.”

Team 8

Team Franchising Hammer Training 8

Harvard Business Review

JANUARY 11, 2017

One luxury leader, LVMH, provides a great example of how to build a robust sustainability program. Looking at LVMH’s efforts, I’ll highlight three areas where I see great impact and innovation: managing carbon and energy, building a connection with customers around brand purpose, and working closely with suppliers.

Supply Chain 8

Supply Chain Payback Period Brand Energy 8

Harvard Business Review

DECEMBER 4, 2017

Tactics include, for example, labeling claims and how to be clear about what standards we might want to develop, and also about disclosure, when he mentions materiality. We need tools to assess progress for external stakeholders, consumers, and managers. But then more pressingly, I think, he talks about the need for system change.

Project 8

Project Advice Henderson Short-term 8

Harvard Business Review

MARCH 1, 2017

Seeing compensation as the primary or only tool we can use to motivate high performance is like trying to build a house with only a hammer. Managers generally start out with the best of intentions. One problem that gets in the way is a mechanistic, instrumental view of the human beings who sit at our companies’ desks.

Motivation 8

Motivation Hammer Video Objective 8

Harvard Business Review

APRIL 18, 2016

Remember Long-Term Capital Management ? It comprises a range of conceptual and analytical operations, including problem definition, signal processing, pattern recognition, abstraction and conceptualization, analysis, and prediction. If all you have is a hammer, then everything will look like a nail.

Strategy 8

Strategy Supply Chain Technology Engineering 8

Strategy Driven

APRIL 22, 2011

The business environment may change, but no management trend can displace the core laws, proven over centuries, of excellent leadership. But if your employees take a risk and fail, and you come down on them like a hammer, guess what? There are two basic operating modes for organizations under high-stakes execution pressure.

CEO 57

CEO How To Venture Capitalist Follow-up 57

Harvard Business Review

APRIL 7, 2016

According to the Society for Human Resource Management (SHRM), late 2015 was the most difficult hiring period in four years. Part of its success is that the company supports a collaborative work environment and boasts transparent operations from the top down. ” message and think, Hey, maybe it’s time for a change.

Marketing 8

Marketing Strategy Hammer Media 8

Deming Institute

SEPTEMBER 23, 2019

The content of this blog was prepared as an article for the first edition of the Lean Management Journal, later known as The LMJ. In the late 1960s, Frank Pipp, an assembly plant manager for a Ford Motor Company factory, instructed his staff to purchase competitor’s cars. To Pipp’s amazement, one car purchased was 100% snap fit.

System 74

System Productivity Products Deming 74

Strategy Driven

FEBRUARY 9, 2015

Here are the most prominent examples : Provide positive attitude training for everyone in the company. The receptionist or telephone operator. The leader sets the tone and the attitude BY EXAMPLE. Return on service can take place in any part of the business. Many Happy Returns : Return on training. Return on morale.

ROI 50

ROI Customer Loyalty Airlines Loyalty 50

Harvard Business Review

MARCH 7, 2011

When they set out to turn around processes that have become woefully inefficient or ineffective, most companies choose one of four process improvement "religions": Lean , Six Sigma , Business Reengineering or Business Process Management (BPM). Consider this example. That is, they try to build continuous improvement into their DNA.

Six Sigma 15

Six Sigma BPM Process Hammer 15

Chris Brady

FEBRUARY 8, 2010

  Perhaps there is a third interpretation, one that would indicate that the advertising gurus over at Audi are geniuses because they managed to inflame a controversial subject to the point where a blogger would waste some of his precious time writing to his 3 loyal readers about a commercial!  Government is like a sledge hammer.

Politics 77

Politics Blog Travel Letter 77

Harvard Business Review

JANUARY 23, 2017

They may be flesh and blood to the senior team and the assistants in the C-suite, but to people in outer orbits, from operational departments to business units, they are imaginary constructs. In our interviews with employees we found numerous examples of these rules. They’re mental images.

Stage-Gate 8

Stage-Gate CEO Insurance Hammer 8

Harvard Business Review

APRIL 27, 2015

In a McKinsey poll , 94% of the managers surveyed said they were dissatisfied with their company’s innovation performance. Over the past two decades, we’ve led dozens of innovation projects and have talked to thousands of managers about the challenge of building a high-performance innovation “engine.”

Innovation 8

Innovation Company Engineering Supply Chain 8

Harvard Business Review

JANUARY 7, 2011

Process gurus such as Michael Hammer , Jim Champy , Geary Rummler , and Alan Brache have long maintained that companies must appoint process owners to ensure that processes are improved across functions. These companies kept top-management attention on critical processes and KPIs. And they succeeded wildly. from 2004 to 2007.

Process 15

Process Champy Competitive Advantage Hammer 15