HR Digest

NOVEMBER 4, 2020

As we continue to bring our culture to life in our operating model and our HR practices, we continue to use surveys, crowdsourcing, focus groups and other tools to ensure our people are heard. It was not a top-down approach, even though this work was sponsored by our CEO and senior team. How is 3M responding to the COVID-19 crisis?

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Harvard Business Review

OCTOBER 13, 2017

Many of those working in the consolidating health care industry will immediately validate several of the authors’ key findings, including: Bureaucracy is growing, not shrinking. Transforming Health Care. Lean daily management systems were pioneered by Toyota, Honda, and other manufacturers. Insight Center.

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Health Care Bureaucracy Hamel System 8

Deming Institute

OCTOBER 10, 2016

Using data to understand the system and validate our theories and successful improvements is an important part managing well. In some cases it is fairly easy to understand and collect data that provides a clear and accurate measure of what we care about. There must be an understanding of the organization as a system.

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Health Care Deming Definition System 28

Harvard Business Review

OCTOBER 8, 2018

Caring for the health and well-being of our fellow humans has always been viewed as a combination of art and science. With all the recent advances in technology, there is no doubt the health care industry as a whole gets an “A” in science. Some dysfunction may always exist in our health care systems.

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Harvard Business Review

NOVEMBER 9, 2016

No one wants to toil away at a health care improvement effort only to see that progress disappear as systems and processes revert to the old way of doing things. Leading health care organizations recognize that improving care isn’t enough; having a systematic approach to sustaining improvement is equally important.

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Health Care System Metrics Operations 9

Deming Institute

FEBRUARY 27, 2017

I like to share interesting articles (and other resources) that provide examples of organizations applying Deming’s ideas in practice. Here is another of those articles: How Intermountain Trimmed Health Care Costs Through Robust Quality Improvement Efforts by Brent James and Lucy Savitz (2011).

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Harvard Business Review

OCTOBER 11, 2018

trillion on health care , or more than $10,000 per person, which is twice as much as any other industrialized country. If the Affordable Care Act unravels in the near term, the number of insured could creep back up to 50 million, the level in 2009. The Future of Health Care. Bjarte Rettedal/Getty Images.

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Health Care Insurance Cost Price 8

Harvard Business Review

MARCH 28, 2018

Consider that in just the first two months of 2018, 24 health care provider organizations reported data breaches affecting over 1,000 patients each, a 60% increase over the same time period last year. Health Care’s New Frontier. How technology is changing the design and delivery of care. Insight Center.

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Harvard Business Review

SEPTEMBER 13, 2012

The Emergence of Health as the Business of Health Care. On January 19, 2012, after 131 years of operation, the Eastman Kodak Company filed for Chapter 11 protection in U.S. The analogous situation in health care is that whereas doctors and hospitals focus on producing health care, what people really want is health.

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Harvard Business Review

JUNE 1, 2017

That reality was made painfully clear in mid-May, when a cyberattacker using WannaCry ransomware crippled health care institutions and many other kinds of organizations around the world. In 2015 over 113 million Americans health records were exposed, and in 2016 the number was over 16 million, according to reports submitted to the U.S.

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Health Care Supply Chain Insurance Risk Management 8

Harvard Business Review

NOVEMBER 6, 2018

health care system. Many have received unpleasant surprises, such as a medical bill they expected to be covered by their health insurance or an unexpectedly expensive bill for a simple service. We used this index to assess how health care literacy affected the performance of nine consumer experience touchpoints.

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System Planning Health Care Insurance 9

Harvard Business Review

OCTOBER 14, 2013

The health care industry has survived economically by cross-subsidizing margin shortfalls in one activity with the revenues generated from others. But the very existence of these cross-subsidies is symptomatic of deep flaws in the health care reimbursement system. The benefits from better utilization of capacity.

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Health Care Kaplan Porter Cost 8

Harvard Business Review

DECEMBER 16, 2015

For all the hard work to improve coordination and collaboration in health care, most hospitals are still organized into silos based on clinical specialties — and communication among them is uneven at best. Few industries present more teaming opportunities — or have a greater need for it — than health care.

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Health Care Team Chief Operating Officer Teamwork 8

Harvard Business Review

MARCH 7, 2018

Health Care’s New Frontier. How technology is changing the design and delivery of care. But voice assistants can do much more — for example, quickly surfacing actionable information from medical records and offering it to clinical teams. .” Insight Center. Sponsored by Optum. Organ transplant.

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Health Care Guidelines Technology Content 8

Harvard Business Review

JUNE 23, 2017

Smith was ready to be discharged home after his laryngectomy, an extensive operation that removes a patient’s throat due to cancer. The care team ultimately found him a temporary rehabilitation facility where he recovered for two weeks until he was ready to go home. The Leading Edge of Health Care. Insight Center.

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Health Care Diversity Armstrong Learning-by-Doing 9

Harvard Business Review

NOVEMBER 30, 2016

Calls for teamwork in health care are as persistent as they are hard to heed. Prior research in healthcare and other industries makes clear the importance of team stability for team performance in general, yet stable teams are not always possible with chaotic 24/7 operations and heterogeneous work schedules. Insight Center.

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Health Care Teamwork Operations Team 8

Harvard Business Review

DECEMBER 11, 2015

In doing so, suggested Jerry Solon, PhD, of the University of Pittsburgh, it is possible to start making real inferences about the inputs (health care services) that generate an output (treating a patient). health care. The second and less obvious reason is the state of the wiring of all health care transactions.

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Health Care Analysis Constraint Transportation 8

Harvard Business Review

APRIL 2, 2018

We invest billions of dollars each year in medicines, new technologies, doctors, and hospitals—all with the goal of improving health, arguably our most prized commodity. health care system woefully underperform relative to those made in health care in other countries. Yet, investments in the U.S.

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Health Care Insurance Pharmaceuticals Incentives 8

Harvard Business Review

DECEMBER 5, 2016

For decades, experts and policy wonks have argued that health care is a uniquely inefficient industry, insulated from conventional market forces that operate in the rest of the economy. Poorly performing hospitals do not feel pressure from patients to improve quality because standard market forces do not apply to health care.

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Health Care Marketing Quality Travel 8

N2Growth Blog

FEBRUARY 8, 2019

To scale you need a playbook so that everyone has clarity about the processes and systems that get stuff done. Here’s an example. And, you operate in a fishbowl. Your behaviors and practices set the example for what is acceptable, and they will be replicated to the point that they inform the organization’s culture.

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Harvard Business Review

SEPTEMBER 30, 2015

Hospitals and physician groups are merging into large health systems at unprecedented rates, fueled in part by the Affordable Care Act. Provider consolidation takes many forms, but the general trend can make it easier to share electronic records systems, coordinate care of patients, and eliminate redundant costs.

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Health Care Consensus System Quality 8

Harvard Business Review

MAY 24, 2017

For example, the average hip or knee replacement surgery in the United States requires a three-day stay in the hospital. This is largely because many hospitals are reimbursed for every day a patient is in a bed, and it’s easier for the care team to monitor the healing process if all of their patients are in one unit.

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Health Care Six Sigma Metrics Quality 10

Harvard Business Review

APRIL 10, 2015

Many have argued that healthcare systems need to move away from the fee-for-service model. Even if a new payment system is put in place, there is no guarantee that healthcare providers will change their behavior with patients. The status quo in many healthcare institutions is to put the doctors in charge of running the operation.

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Health Care System ROI Analysis 8

Harvard Business Review

OCTOBER 30, 2017

Finally, health care, which has been largely immune to the forces of disruptive innovation , is beginning to change. health care keeps getting costlier. These astronomical costs are largely due to the way competition works in American health care. Transforming Health Care. Insight Center.

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Harvard Business Review

DECEMBER 23, 2014

Health insurance companies are uniquely positioned to save the day in our ailing health system. Yes, you heard me correctly: health insurers. Health insurers — or “payers” — are reviled nearly universally. Offer options for low-cost, convenient care.

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Health Care Insurance Industry Retail 9

Harvard Business Review

OCTOBER 16, 2015

To move from a reactive posture to a proactive leadership position in driving health care reform, large employers have a lever at their fingertips that they have not often deployed in procuring health care: their purchasing power. Providers and health plans are service suppliers paid by employers.

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Health Care Supply Chain Incentives Quality 8

Harvard Business Review

OCTOBER 2, 2015

In the fall of 2014, the HBS-HMS Forum on Health Care Innovation launched the inaugural Health Acceleration Challenge — a “scale up” competition that focuses on compelling solutions to problems in health care delivery that have already been implemented at a small scale and have the potential for wider dissemination.

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Health Care Innovation Cost Self-aware 8

Harvard Business Review

MARCH 2, 2018

It is a joint project between the Royal College of Art and Institute of Global Health Innovation at Imperial College London where designers and engineers can work in close contact with clinicians to identify challenges and provide solutions. Health Care’s New Frontier. Insight Center. Sponsored by Optum.

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Health Care Innovation Mayo Stage-Gate 10

Harvard Business Review

JUNE 14, 2017

End users can take advantage of quantities of newly available information to solve problems in population health, clinical decision support, and patient engagement, among other applications. For example, AiCure and Propeller Health are using very different methods to generate patient medication adherence data. Insight Center.

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Health Care Levitt Competitive Advantage Pharmaceuticals 9

Harvard Business Review

DECEMBER 9, 2015

It is a widely held belief among health care leaders that comparing their hospitals and clinics to peers is very important. health care quality and safety is abysmal: The evidence suggests that between 240,000 to 400,000 deaths occur each year due to medical errors. Leading Change in Health Care.

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Health Care Benchmarking Process Operations 8

Harvard Business Review

JANUARY 13, 2015

For years, one prescription to health care woes in the United States has been to shift costs to consumers. While patients are paying more and more out of pocket for care, key challenges stand in the way of them operating as effective consumers. Three obstacles. Reconceive the market.

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Health Care Insurance Long-term Bottom-up 8

Harvard Business Review

OCTOBER 8, 2015

The shift from volume-based to value-based health care is inevitable. Although that trend is happening slowly in some communities, payers are increasingly basing reimbursements on the quality of care provided, not just the number and type of procedures. Tell us what health-care content you’d like to see more of from HBR.

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Health Care Business Model Mayo Short-term 8

Harvard Business Review

OCTOBER 29, 2013

Technological improvements in health care have given us the quality of life we enjoy today. But chronic conditions, end-of-life care, and an aging society will bankrupt the United States if it doesn’t make dramatic changes to its health care system. Or take the example of autos. Sound undoable?

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Health Care Cost Lean Production Offshoring 8

Harvard Business Review

NOVEMBER 2, 2017

The physician attending to him did not have access to the details of Mr. M’s medical history or end-of life-wishes, since his hospital and primary care physician had different electronic medical record (EMR) systems. This uncomfortable scenario will sound familiar to most health care professionals. Insight Center.

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Health Care Document System Participative 8

Harvard Business Review

OCTOBER 16, 2017

Leaders in today’s complex health care systems need better processes and systems for aligning day-to-day, clinical-care activities with the strategic goals of their organizations. Accounting systems now uniformly capture administrative data across a huge, geographically dispersed system.

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System Health Care Quality Report 8

Harvard Business Review

MARCH 29, 2018

Nearly 800 digital health startups were funded in 2017, an all-time high. health care system. Explanations include their IT departments already have their hands full installing, maintaining, and upgrading electronic health record (EHR) systems. surgery, medicine, oncology), care areas (e.g.,

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Budgeting System Innovation Payback Period 8

Deming Institute

MAY 14, 2015

In the paper, he describes statistical control of quality as a system, not a bag of techniques, focuses on statistical methods in improvement of operations. Unaided by statistical techniques, man’s natural reaction to trouble of any kind, such as an accident, high rejection-rate, stoppage of production, is to blame the operators.

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