Harvard Business Review

DECEMBER 1, 2016

Here’s an example to put this into context. One large media organization faces large incumbent players and operates in a market that is growing quickly. Rather than using traditional top-down management practices, the company organized itself into small business units, each of which operates in a local geography.

CEO 8

CEO Metrics Leadership Business Model 8

Harvard Business Review

NOVEMBER 19, 2013

Increasing creativity and innovation is not only on the priority list for start-ups; it’s also a strategic goal for CEOs of small, medium, and large-sized companies. As companies grapple with long odds on innovation like these, they are also looking for ways to improve the likelihood of their intrapreneurial success.

Innovation 8

Innovation Company Entrepreneur Constraint 8

Harvard Business Review

FEBRUARY 8, 2012

To deliver more value, the human resources function needs to spend more time accelerating operational improvement and less time on its traditional administrative and compliance activities. Bring people into HR with extensive operational improvement experience. In HR, we need to focus on what is important.".

Process 13

Process Compliance Operations Human Resources 13

Harvard Business Review

APRIL 23, 2018

Though many would call that decade NASA’s golden age, we’d argue that NASA’s innovation and influence is even greater today. NASA has moved from being a hierarchical, closed system that develops its technologies internally, to an open network organization that embraces open innovation, agility, and collaboration.

Budgeting 8

Budgeting Technology Innovation Operations 8

Harvard Business Review

JANUARY 29, 2018

For the latter, we measured incumbents’ operational efficiency, commitment to innovation, and defenses against attack. But companies in this state often face increasing pressure to improve efficiency and reduce operating costs in their legacy businesses, and this pressure attracts opportunistic disruptors.

Industry 8

Industry Fixed Assets Retail Market Penetration 8

Harvard Business Review

JUNE 29, 2016

We expect the drone market to surge to nearly $7 billion by 2020 globally, driven by regulatory clarification, continuously decreasing component costs, and – most important– ongoing innovation that connects drone capabilities to big-data analytics.

Competitive Advantage 8

Competitive Advantage Company Outsourcing Analysis 8

Harvard Business Review

MARCH 8, 2017

While its current capabilities are still limited (for example, there’s a low transaction volume when compared to conventional payment systems), it offers a compelling vision of a possible future because the code describes both a regulatory and an economic system.

Banking 18

Banking Media Decentralization Technology 18

Harvard Business Review

JULY 28, 2016

Technology has emerged as a competitive weapon in driving operational excellence and superior service quality. For example, from telecommunication companies to fintech entrepreneurs, African banking fees and commissions are under tremendous presure. Innovate ferociously. Across Africa, banking is being redesigned.

Banking 8

Banking Industry Disintermediation Offshoring 8

Harvard Business Review

DECEMBER 10, 2015

Many of us are familiar with the hazards of Groupthink - when teams or organizations operate on autopilot and feel a general false sense of invulnerability. For example, a senior executive in a traditional financial services organization recognized that the organization needed to embrace new technologies in order to engage with Millennials.

Groupthink 8

Groupthink Team Consensus Christensen 8

Strategy Driven

MARCH 18, 2011

To demonstrate it, we’ve examined a number of industries and mapped the level of capabilities coherence in the portfolio of each of the major players against their operating margins over the past five years. Companies today operate in a business environment that encourages incoherence. We call this measure the ‘coherence premium.’

Resources 52

Resources Industry System Strategy 52

Harvard Business Review

MAY 28, 2015

Robotics is a good example: It’s obvious that it can increase productivity, but it takes some know-how to put robots to work. The Future of Operations. The latter are troublesome because the knowledge base and skills required to operate in the new realm are so fundamentally different. Insight Center.

Technology 8

Technology Depreciation Christensen Short-term 8

Harvard Business Review

MARCH 20, 2017

Yet for all its innovation, Amazon’s approach to managing its money has changed little in 20 years. It constantly plows capital into its long-term operations — often at the expense of short-term financial results. “It’s about helping customers avoid having to make yet another choice.”

Short-term 8

Short-term Drucker Resistance Restructuring 8

Harvard Business Review

DECEMBER 27, 2016

For example, Google’s restructuring into Alphabet highlighted just how much the company is spending on new businesses, from self-driving cars to space exploration and more. economy is not just the opportunity for raw innovation, but the ability to scale new technologies within large global companies.

Company 9

Company Supply Chain Retail Bureaucracy 9

Harvard Business Review

APRIL 5, 2017

While a laudable effort in principle, measuring a company’s tendency to make myopic operating and investing decisions is fiendishly complex. But the other indicators probably pick up legitimate differences in how companies in the sample operate, as opposed to whether they are myopic. Consider three examples.

EPS 8

EPS Metrics Depreciation Short-term 8

CO2

JUNE 29, 2010

The Civil Rights and more recent Tea Party movements are good examples of what happens when angry followers decide to do something to change the status quo. Sadly, the genocides of Bosnia, Rwanda, and Darfur may be all too real examples of the Milgram effect.

Executive Coaching 129

Executive Coaching Execution Blog Self-aware 129

Harvard Business Review

MAY 29, 2014

How has Coca-Cola integrated these CSR principles into your operations? For example, we’re working to achieve water neutrality by 2020. Restructuring a company to focus on sustainability doesn’t happen overnight, so how long did it take to get everyone on board and how did you deal with any resistance to change?

CEO 8

CEO Supply Chain Operations Brand 8

Harvard Business Review

FEBRUARY 8, 2013

Some innovative and determined professionals working in world's largest and most complex corporations are choosing to stay put and use their corporate platforms to lead change. Take James Inglesby at Unilever, for example. An increasing number of mission-driven, innovative professionals are finding they can't resist this opportunity.

Real Estate 8

Real Estate Constraint Entrepreneur Restructuring 8

Harvard Business Review

MAY 23, 2012

When Sir Christopher Gent headed Vodafone in the 1990s, for example, he brought his management team and board together every year to ask what business the company was in. For example, few Western companies today are shifting sufficient resources fast enough to growth markets in the developing world.

Merchandising 13

Merchandising Metrics Restructuring Library 13

Harvard Business Review

JULY 23, 2013

Last week, Microsoft CEO Steve Ballmer unveiled a restructuring designed to unite the organization behind a single strategy and create high-value experiences for their customers. Design "integration mechanisms" and operate them with rigor. Now one Microsoft. Many more organizational structure changes are likely to come.

P&L 8

P&L Decentralization COO Restructuring 8

Harvard Business Review

JANUARY 23, 2014

Typically a graphic depiction of the organizational components to be addressed in a redesign (for example, McKinsey’s 7S model, which includes strategy, structure, systems, staff, skills, and so on), every consultant and his brother flogs an organization design model. As a result, organization design is no longer just a big bang event.

Ulrich 8

Ulrich Cost Efficiency Consultative 8

Harvard Business Review

JULY 17, 2018

For example, the original Google car found it hard to compute the context within which it was operating. This problem of extending the automatic reasoning of AI systems to understand the context of their decisions is highly complex, and creative innovation, like the one at Google, is usually needed to push the effort forward.

Skills 12

Skills Morale Ethics System 12

Harvard Business Review

DECEMBER 7, 2015

I’d like to share the features of our innovative planning process, with an eye toward helping other institutions adopt the elements that will work for them. Restructuring the process. The hospital opened five months ahead of schedule and has won national recognition for quality and safety in its first year of operation.

Health Care 8

Health Care Construction Planning Restructuring 8

Harvard Business Review

MAY 3, 2018

The contest is now shifting toward more-traditional industries, like transportation (Lyft and Uber, for example) and hospitality (Airbnb). Google’s restructuring as Alphabet is one sign of its entry into several new vertical markets, including driverless cars, smart homes, smart cities, and health.

Company 8

Company Venture Capitalist GDP Retail 8

Harvard Business Review

SEPTEMBER 17, 2015

It seems that every week, one or another announces a new “Center for Health Care Value” or “Center for Health Care Innovation.” Comparison of outcomes is essential to disseminate innovations from one individual or team to another. The final result? (For For more, see this HBS case.).

Health Care 8

Health Care Fraser Price Compliance 8

Harvard Business Review

JUNE 23, 2016

While a natural inclination, this group is (by design) representative of current operating units and functions, which often have a status quo to defend. The only questions the circle should avoid are what to do about current operational problems. That, in brief, is the concept of a leadership circle.

Leadership 8

Leadership Diversity Committee Long-term 8

Harvard Business Review

SEPTEMBER 1, 2011

to the revolution in Libya, from the continuing economic upheaval to Steve Jobs announcing his resignation as CEO of Apple and to HP restructuring their business, and from earthquakes to hurricanes and floods, each event is yet another chink in our sense of stability and control of the environment around us. From News Corp.

Uncertainty 14

Uncertainty Politics Restructuring Technology 14

Harvard Business Review

JANUARY 7, 2014

This month he’s publishing his second book based on the interviews: “Quick and Nimble: Lessons from Leading CEOs on How to Create a Culture of Innovation.” He talked with HBR about why a company’s culture is more important than its strategy — and some of the innovative tactics that CEOs have used to help create a high-performing culture.

CEO 9

CEO FAQ Restructuring Performance Review 9

Harvard Business Review

NOVEMBER 29, 2012

When interviewed, TEKCO executives had difficulty identifying examples of tangible benefits their company obtained from social media. Even operational efficiency was unaffected. Enjoyment is well known to be a strong motivator of innovation. For all this effort, the company had very little to show.

Media 15

Media Consultative Restructuring Execution 15

Harvard Business Review

FEBRUARY 2, 2016

We thought that creative, capability-rich companies would have paid a lot of attention to the way they organized and the value that restructuring gave them. Some of the first business functionaries were railroad telegraph operators who managed schedules. When we began our research, we expected to hear a lot about organizational design.

Development 8

Development Supply Chain Incentives Outsourcing 8

Harvard Business Review

MAY 21, 2018

Although concerned leaders try to address this problem in many ways — teamwork exercises, mentorship, perks, innovative office spaces, and incentive programs — their solutions miss a simple but pivotal point: Employees are engaged by engaging jobs. Make Helping Others a Core Responsibility for the Altruistic.

Creativity 8

Creativity Restructuring PR Mentor 8

Harvard Business Review

MAY 5, 2016

They see disrupted incumbents from retail, finance, health care, transportation, professional services, and manufacturing requiring radical restructuring of assets, productivity , and innovation. Conversely, superior user experience designs frequently inspire insight into innovative use-case opportunities.

Levitt 8

Levitt Disaggregation Kaizen Call Center 8

Harvard Business Review

MARCH 18, 2013

These new ecosystems with their hundreds of species from flesh-eating sharks to sulphur-metabolizing worms also include "innovative startups" — previously undiscovered new sea animals that have naturally selected to flourish in the unique ecosystem. In India in the late 1970s there was a similar story.

Company 8

Company Bureaucracy Restructuring Bottom-up 8

Harvard Business Review

MAY 1, 2017

For example, in some industries — say, construction — long-term ROEs are very close to the cost of equity capital. Some focus their best people on finding ways to squeeze out more profitability from existing operations, rather than creating new businesses. But a lot can get lost in the averages.

ROE 10

ROE Long-term GDP Six Sigma 10

Harvard Business Review

JUNE 20, 2014

When Deborah DiSanzo took over as CEO of Philips Healthcare in May 2012, she knew that engineering would continue to drive innovation. In yet another example, Caesars took the step of centralizing marketing and sales budgets, as well as decision rights, under the CMO. As she put it, “Our markets are going through dynamic change.

CEO 8

CEO Marketing Hotels Long-term 8

Harvard Business Review

FEBRUARY 9, 2015

The American example is degraded. That means strengthening regulation where some businesses are putting competitive pressure on others by skimping on safety, by denying workers basic benefits, or by operating with dangerous degrees of leverage. Without middle class growth, institutions lose legitimacy.

Class 8

Class Outsourcing Long-term Short-term 8

Harvard Business Review

AUGUST 5, 2013

One side is focused on running global-infrastructure and implementing big-system-application programs over three to five years, where the emphasis is on compliance, security, reliability, and effective 24/7 operations. The logical response might seem to be to restructure and reskill the IT organization (again!) the IT function).

Organization 8

Organization CIO Compliance CRM 8

Harvard Business Review

SEPTEMBER 17, 2013

They treat a broad range of conditions relevant to their field—for example, a neurologist will see patients with headaches, provide stroke care, and treat multiple sclerosis and other conditions with a neurological component. Free-agent physicians operate independently, rather than as part of an integrated team.

Health Care 8

Health Care How To Cost System 8