Harvard Business Review

MARCH 16, 2016

Collaborative innovation is a hot topic in the B2C space, where it overlaps with crowdsourcing, but we see B2B players taking an interest as well. Nonetheless, innovating with customers should work well in B2B, as it should give companies a deeper knowledge of their customers and promote a trusting relationship.

B2B 8

B2B Innovation Company Workshop 8

Harvard Business Review

DECEMBER 16, 2010

These six ideas emerged in 2010 as powerful "innovation invitations" and seem sure to intensify in power and influence. They'll increasingly be a source of, and resource for, innovation differentiation in 2011, if not for your organization, then for the firm you most dread competing against. That's right. Contestification.

Innovation 15

Innovation Supply Chain Business Simulation Advertising 15

Harvard Business Review

MAY 12, 2014

The problem, the court said, was that the FCC’s bans on blocking or discriminating against certain Internet traffic sounded like the kind of rules that would apply to a “telecommunications service,” yet the FCC has classified broadband internet as an “information service.” It’s been a great decade to be a telecommunications lawyer.

Telecommunications 8

Telecommunications Open-book Content Information 8

Harvard Business Review

MAY 8, 2012

Starting in the 1970s, the country's ability to create low-cost, quality products helped them dominate key industries, such as automobiles, telecommunications, and consumer electronics. Looking beyond Japan, iconic six sigma companies in the United States, such as Motorola and GE, have struggled in recent years to be innovation leaders.

Six Sigma 15

Six Sigma Kaizen Govindarajan Telecommunications 15

Harvard Business Review

AUGUST 27, 2012

The fact of the matter is that periodically, technologies or business model innovations allow start-ups to enter industries offering services that are generally cheaper and more accessible, but of far lower quality. This is the essence of what we call "disruptive innovation." But destruction will come slowly.

Rogers 14

Rogers Telecommunications Disruptive Innovation Innovation 14

Harvard Business Review

NOVEMBER 1, 2012

In the mid-90s as CEO of Medtronic, I was concerned about whether we could sustain the remarkable success in innovation that we had enjoyed during the previous 10 years. This process of "disruptive innovation" enabled new competitors to create entirely new product categories. Nevertheless, we steadfastly supported the venture.

Disruptive Innovation 8

Disruptive Innovation Christensen Telecommunications Incubator 8

Harvard Business Review

MAY 21, 2014

So the question is really whether the current, mostly hands-off regulatory regime for broadband has led to faster growth and more investment than if Powell, as chairman of the FCC, hadn’t decided in 2002 to classify cable broadband as a lightly regulated “information service” instead of a common-carrier “telecommunications service.”

Telecommunications 8

Telecommunications Industry GDP Transportation 8

Harvard Business Review

MARCH 12, 2012

For example, GE developed an ultra-low-cost ultrasound for rural China which is now marketed in over 100 countries. We call this phenomenon reverse innovation — any innovation that is adopted first in the developing world, and then later in the developed world. Reverse innovation will become more and more common.

Glocalization 11

Glocalization Mass Marketing P&L Globalization 11

Harvard Business Review

OCTOBER 28, 2013

Innovations like Amazon price checks, or changes to healthcare or shipping enabled by mobile phones, are becoming commonplace. Organizations need to enhance their design and capabilities to survive and stay competitive in a world where innovation matters more. Swisscom AG is the major telecommunications provider in Switzerland.

Innovation 8

Innovation Telecommunications Technology Entrepreneur 8

Harvard Business Review

SEPTEMBER 2, 2013

The gap between Hyperloop and the state of infrastructure in the vast majority of developing countries is a demonstration of what economist William Janeway calls the Two Innovation Economies. But even such "leapfrog" innovations sometimes feel like patchwork solutions to much more foundational problems.

Marketing 8

Marketing Transportation Disruptive Innovation Telecommunications 8

Harvard Business Review

JULY 28, 2016

For example, from telecommunication companies to fintech entrepreneurs, African banking fees and commissions are under tremendous presure. Innovate ferociously. Africa has to innovate — for example by building new credit models — to expand their businesses and make them more appealing.

Banking 8

Banking Industry Disintermediation Offshoring 8

Harvard Business Review

JANUARY 17, 2012

As new technologies in social media, transportation, and telecommunications bring us closer together, it's more critical than ever for organizations to recruit, develop, and retain multicultural leaders who can skillfully navigate both the opportunities and challenges of a more connected world. The world is getting smaller.

Competitive Advantage 14

Competitive Advantage Leadership Telecommunications Talent Management 14

Harvard Business Review

MAY 8, 2012

Skype , for example, competes with fixed-line carriers by offering free mobile Skype calls. For example, AT&T had to spend almost $18 billion in a single year to upgrade its wireless networks to handle the onslaught of new traffic. Bharti is the largest telecommunications services provider in India.

Outsourcing 10

Outsourcing Wireless Telecommunications Core Competence 10

Harvard Business Review

JUNE 13, 2017

Take Susan, the CEO of a small telecommunications firm. Her team had found ingenious ways to shave costs and innovative ways to add value for the client. Failure is sometimes lauded as a key to successful innovation, but it takes a psychic toll on the manager. She was enrolled in my MBA course when she received some bad news.

Telecommunications 8

Telecommunications Hedge Video Stress 8

Harvard Business Review

NOVEMBER 24, 2010

In turn, reflection becomes the rocket fuel for experimentation, the lifeblood of high-level innovation, the spark of deeper meaning, and the wellspring of enduring purpose. Heres an example of a "why" reflection item: "Are we really just here to sell more sugar water? So throw Frederick W. But thats the lowest order question.

Short-term 15

Short-term Guidelines Mass Marketing Telecommunications 15

Harvard Business Review

JANUARY 16, 2013

It's in areas of the company such as knowledge management, innovation, communication, and better integration with the supply chain. One example: A team that was testing a new modem put out a call for help and got 170 volunteers to test the product and give the designers feedback. But that's a good thing.

Media 8

Media McKinsey Supply Chain Telecommunications 8

Harvard Business Review

OCTOBER 29, 2013

Or take the example of autos. Enter Henry Ford, who revolutionized the industry with his manufacturing innovations , lowering the price of cars from $2,000 in 1908 to just $260 by 1925 — an 87% reduction! But the most innovative Indian hospitals are doing much more. Leading Health Care Innovation. Why can’t U.S.

Health Care 8

Health Care Cost Lean Production Offshoring 8

Harvard Business Review

OCTOBER 10, 2014

The term comes from Arnold van Gennep, the Belgian anthropologist who first outlined the common patterns in how cultures mark transitions from one human state to another (for example, from adolescence to adulthood). Lou Gerstner’s arrival at IBM in 1993 is a classic example of leadership through a liminal period. billion to $11.7

Leadership 8

Leadership Telecommunications Education Consensus 8

Harvard Business Review

DECEMBER 2, 2011

What they don't understand is that modern-day telecommunications, the hair-trigger requirements of financial markets, and the pace of global organizations create 24 x 7 work lives for most executives. And most of us revert to tried and true solutions — the enemy of breakthrough strategies and new innovations.

Stress 15

Stress Telecommunications Goleman Emotional Intelligence 15

Harvard Business Review

AUGUST 1, 2013

This infrastructure sits on top of a publicly available substructure of assets and resources — telecommunications and the Internet, for example. Facebook, Google, and other digital companies invest in similar capabilities giving them a seemingly endless stream of innovations and experiments from a single platform.

CIO 8

CIO Technology Telecommunications Information Technology 8

Harvard Business Review

MAY 2, 2011

Nokia, for example, commanded market shares of 40% in China and 56% in India by 2008. However, Nokia ran into trouble by underestimating the speed at which technological developments in the United States, pioneered by rivals such as Apple, are transforming the mobile telecommunications business.

Globalization 13

Globalization Marketing Venture Capitalist Biotechnology 13

Harvard Business Review

FEBRUARY 2, 2015

Steel did in an earlier era of manufacturing, Aquion and innovative firms like it are spearheading economic and employment growth across the country. Indeed, in a world where globalization and rapid technological changes are the norm, manufacturing, high-tech development, and innovation clearly require a different level of support.

Industry 8

Industry McKinsey Engineering Innovation 8

Harvard Business Review

JANUARY 25, 2012

Customer profitability is a terrific example. Take this example: One night Tom attended a celebration for a team in a telecommunications company that had drastically improved performance after implementing a new data quality measurement and control system. This last point is driven home over and over. We figure it out.

Organization 15

Organization Telecommunications McKinsey Price 15

Harvard Business Review

APRIL 29, 2013

A compelling example of the co-creative analysis process can be seen at DataKind , a charity devoted to helping other charities extract value from their data. We recently participated in a data-dive type process at a major telecommunications company. Innovation' This approach works well in business.

Analysis 8

Analysis Storytelling Brainstorming Telecommunications 8

Harvard Business Review

JUNE 11, 2015

In 2012, Huawei surpassed Ericsson – at that time the world leader in telecommunications and networks – in terms of sales revenue and net profit, and this trend continued in the fiscal year of 2014 when Huawei reached an all-time high sales revenue of $46.5 billion and net profits of $4.49 billion (both in U.S. dollars).

Succession 8

Succession Golden Handcuff IPO Long-term 8

Harvard Business Review

JANUARY 25, 2016

Automobile manufacturers, for example, create products that rely on metals, chemicals, oil, and gas, which are among the most energy- and water-intensive industries. Others, including technology and telecommunications companies, are major customers of — and suppliers to — those industries.

Energy 8

Energy Price Telecommunications Industry 8

Harvard Business Review

SEPTEMBER 29, 2014

Here a few notable examples. and other governments to help them design these often complicated auctions and by telecommunications companies trying to figure out the best strategies for bidding. Walker’s innovation was to bind travelers to pay the prices they bid if the airlines and hoteliers on Priceline accepted the offers.

Strategy 9

Strategy Black-Scholes Airlines Price 9

Harvard Business Review

NOVEMBER 22, 2010

Out of 20 feature articles in the business section on November 15th, for example, five were all about the glories (and sometimes challenges) of green. The theme of the big event was "Technology-led Transition and Innovation-driven Development," which sounds broad. This last article is the one that really grabbed my attention.

NGO 14

NGO Chemicals Guidelines Telecommunications 14

Harvard Business Review

JULY 17, 2015

Multi-billion dollar media companies, broadcasters, and cable oligopolies are having to compete for both eyeballs and revenues with a plethora of multinational technology and telecommunications giants who know more about viewer behavior. Megamergers won’t solve for this disruption.

Video 8

Video Telecommunications Early Adopters Advertising 8

Harvard Business Review

AUGUST 25, 2015

Our new book, Harness the Power of the Purse: Winning Women Investors , based on recent research from the Center for Talent Innovation, indicates that there is a rising tide of female wealth worldwide. for example, 35% of women and 39% of men passed our literacy assessment. In the U.S.,

Survey 8

Survey Telecommunications Diversity Focus Group 8

Harvard Business Review

AUGUST 4, 2014

This is understandable but not good: The syndrome can lead to board timidity, herd mentality, and an aversion to innovation, which can hurt or even kill an enterprise. Develop telling examples of where you succeeded not by managing your team downwards but by leading sideways with your peers. Now comes the harder part: character.

Telecommunications 8

Telecommunications Emotional Intelligence CEO Health Care 8

Harvard Business Review

DECEMBER 28, 2015

I have seen examples of great health care all over the world, but too often the inspiring individuals delivering this care have been impeded, rather than helped, by the system in which they are working. But no country is delivering these transformational changes. This failure to work together across a system continually exercises me.

Health Care 8

Health Care System Telecommunications Quality 8

Harvard Business Review

NOVEMBER 23, 2010

For example, as a New England Patriots fan I am quite aware that Tom Brady will be working on Thanksgiving. For example, as a New England Patriots fan I am quite aware that Tom Brady will be working on Thanksgiving. I have a few suggestions, especially if you are someone who has to work on Thanksgiving and doesnt relish the prospect.

Guidelines 14

Guidelines Telecommunications Emotional Intelligence Balanced Scorecard 14

Harvard Business Review

NOVEMBER 23, 2010

But how often is this qualitative feedback seen as a sturdy platform for innovation and growth? As a result they developed and successfully pitched the idea of alliance partnerships to telecommunications firms. Re-frame customer objections as new businesses.

Entrepreneur 14

Entrepreneur Strategy Telecommunications Software 14

Harvard Business Review

NOVEMBER 23, 2010

For example, marketing optimizes its activities for its own benefit and the sales and customer service functions do likewise. For example, marketing optimizes its activities for its own benefit and the sales and customer service functions do likewise. Before he was co-CEO at Citigroup, John Reed came out of IT and operations.

Process 15

Process CEO Insurance Banking 15

Harvard Business Review

OCTOBER 30, 2014

Consider the case of an Asian telecommunications company that found 20 percent of its marketing budget was being squandered in markets with the lowest lifetime customer value. One European retail bank, for example, set up “opportunity labs” in its branches and agencies—i.e., A cargo airline provides another example.

Marketing 9

Marketing Guidelines B2C Analysis 9

Harvard Business Review

JULY 22, 2015

Consider, for instance, the talent development program at Ascom, a global telecommunications company. Let’s look at an example that shows all these principles in action. Drawing confidence from these successes, MPAC launched additional projects in the same two areas to rapidly expand the proven innovations into other geographies.

Project 8

Project Parcell How To Short-term 8