Marshall Goldsmith

NOVEMBER 4, 2013

Many leaders will be operating more like the managing director of a consulting firm. Future leaders will work with their managers in a team approach that combines the leader’s knowledge of unit operations with the manager’s understanding of larger needs. The same trend is occurring in pharmaceuticals and telecommunications.

Short-term 107

Short-term Long-term Trends Telecommunications 107

Harvard Business Review

APRIL 6, 2016

The latest nuclear reactor designs, promising higher safety, longer operating life, and lower operating costs, cost up to $25 billion after factoring in the huge budget overruns. The common idea behind these models is that the company does not have to be the (full) owner of the asset to be its (sole) operator.

Co-Opetition 8

Co-Opetition Operations Cost Technology 8

Harvard Business Review

JUNE 7, 2017

For example, one telecommunications company we worked with can now predict with 75 times more accuracy whether its customers are about to bolt using machine learning. First, managers should ask themselves if they have automated processes in problem areas that cost significant money and slow down operations.

Company 9

Company Telecommunications Retail Supply Chain 9

Harvard Business Review

AUGUST 29, 2016

In banking, for example, one board member explained, “a board which has got a lot of bankers on it, they are going to tend to reach for loans a little bit more because they believe that they have got a little bit more background and experience.

Telecommunications 8

Telecommunications Banking Uncertainty Sample 8

Harvard Business Review

JULY 16, 2013

No one can say for sure how to get on a corporate board, but many people point to two routes: the first is to break into the "right" network and the second is to seek a progression of board seats that begins with, for example, a seat on a not-for-profit or community board and eventually results in appointment to a corporate board.

Telecommunications 8

Telecommunications Biotechnology Health Care Real Estate 8

Harvard Business Review

MAY 2, 2011

Without operating in the former, they won't be able to attain economies of scale; sans the latter, they're unlikely to continue developing state-of-the-art technologies. Nokia, for example, commanded market shares of 40% in China and 56% in India by 2008. Haiyan Wang is the managing partner of the China India Institute.

Globalization 13

Globalization Marketing Venture Capitalist Biotechnology 13

Harvard Business Review

MARCH 6, 2018

But as global technology brands penetrate African economies, it is becoming evident that most local startups are experiencing new levels of competition, which could potentially disrupt their operations. That is the paralysis we are seeing in telecommunications, in e-commerce, and across the broad ICT sector.

Globalization 8

Globalization Banking Entrepreneur Technology 8

Harvard Business Review

JANUARY 17, 2012

As new technologies in social media, transportation, and telecommunications bring us closer together, it's more critical than ever for organizations to recruit, develop, and retain multicultural leaders who can skillfully navigate both the opportunities and challenges of a more connected world. The world is getting smaller.

Competitive Advantage 14

Competitive Advantage Leadership Telecommunications Talent Management 14

Harvard Business Review

JANUARY 25, 2012

The data-driven have crafted the best strategies, uncovered wholly new markets, and kept operational costs low. Customer profitability is a terrific example. Data-driven managers, departments, and organizations have always enjoyed distinct advantages. This last point is driven home over and over.

Organization 15

Organization Telecommunications McKinsey Price 15

Harvard Business Review

MAY 8, 2012

Skype , for example, competes with fixed-line carriers by offering free mobile Skype calls. For example, AT&T had to spend almost $18 billion in a single year to upgrade its wireless networks to handle the onslaught of new traffic. Bharti is the largest telecommunications services provider in India.

Outsourcing 10

Outsourcing Wireless Telecommunications Core Competence 10

Harvard Business Review

JULY 31, 2012

For example, a high-growth urban pocket with low competitive intensity where a company does not have much coverage should add "hunter" capacity; depending on customer density, that market might be able to sustain a few such reps, each specializing in a particular set of customer segments.

B2B 13

B2B Chemicals Analysis B2C 13

Harvard Business Review

DECEMBER 2, 2011

What they don't understand is that modern-day telecommunications, the hair-trigger requirements of financial markets, and the pace of global organizations create 24 x 7 work lives for most executives. The same logic applies to preparing to operate as an executive. Molehills become mountains. Conflict with colleagues becomes personal.

Stress 15

Stress Telecommunications Goleman Emotional Intelligence 15

Harvard Business Review

JULY 28, 2016

Technology has emerged as a competitive weapon in driving operational excellence and superior service quality. For example, from telecommunication companies to fintech entrepreneurs, African banking fees and commissions are under tremendous presure. Across Africa, banking is being redesigned. Innovate ferociously.

Banking 8

Banking Industry Disintermediation Offshoring 8

Harvard Business Review

OCTOBER 29, 2013

Or take the example of autos. Onco-pathologists and medical physicists, who are scarce in India, sit in Bangalore and provide services remotely, using telecommunication links to patients at spoke hospitals. Health India Operations Productivity' But even with all the constraints, cutting U.S. Yet, too much of U.S. Why can’t U.S.

Health Care 8

Health Care Cost Lean Production Offshoring 8

Harvard Business Review

JUNE 6, 2011

Front-page news for months now, a striking example is BP's recent attempts at a partnership with Rosneft in Russia. s alliance in China is only the most recent example of this. s stock fell over 7% on news out of China that the company's JV partner had transferred some of the joint business to its wholly-owned operation.

Management 11

Management Airlines Telecommunications Marketing 11

Harvard Business Review

APRIL 2, 2014

Or take Harris Corporation, an American telecommunications company founded in 1895. Take Southwest Airlines as an example. It has clear competencies in being able to turnaround aircraft quickly, and manage a low cost operating model. Competition Execution Operations'

Competitive Advantage 8

Competitive Advantage Airlines Telecommunications Long-term 8

Harvard Business Review

NOVEMBER 23, 2010

For example, marketing optimizes its activities for its own benefit and the sales and customer service functions do likewise. Few CEOs I know have operations-focused thinking styles or backgrounds. But they have very little interest in how to get the ideas put into operation.

Process 15

Process CEO Insurance Banking 15

Harvard Business Review

DECEMBER 28, 2017

After assuming office, for example, Mnangagwa successfully negotiated with the African Export and Import Bank to provide support for importers, as well as US$ 300 million in new guarantees to allow the central bank to increase printing of “bond notes” – a substitute currency that locally has the same value as the U.S.

Banking 8

Banking First-mover Advantage Politics Finance 8

Harvard Business Review

APRIL 29, 2013

A compelling example of the co-creative analysis process can be seen at DataKind , a charity devoted to helping other charities extract value from their data. We recently participated in a data-dive type process at a major telecommunications company. This approach works well in business.

Analysis 8

Analysis Storytelling Brainstorming Telecommunications 8

Harvard Business Review

AUGUST 27, 2012

While Rogers' examples all centered around innovation in agricultural production, his ideas are just as relevant in media and telecommunications. Some prime examples include Hulu, Youtube, Netflix, Funny or Die, and SnagFilms. People are primed to embrace disruption in telecommunications. But destruction will come slowly.

Rogers 14

Rogers Telecommunications Disruptive Innovation Innovation 14

Harvard Business Review

JULY 17, 2015

Multi-billion dollar media companies, broadcasters, and cable oligopolies are having to compete for both eyeballs and revenues with a plethora of multinational technology and telecommunications giants who know more about viewer behavior. Video is no longer the cornerstone of revenue for cable operators.

Video 8

Video Telecommunications Early Adopters Advertising 8

Harvard Business Review

MAY 16, 2011

The Sun-Netscape Alliance was formed when AOL acquired Netscape in 1998 but then sought to spin out the software operations of Netscape. At the end of the three years, all operations reverted to Sun and the "collaboration" ended, leaving but a trace of itself in Sun's product line.

Software 14

Software Licensing Long-term Telecommunications 14

Harvard Business Review

AUGUST 1, 2013

These differences go to the foundation of the modern corporate IT department — the infrastructure — which includes the software, hardware, communications, facilities, data centers, operations, and other technical resources a corporation operates.

CIO 8

CIO Technology Telecommunications Information Technology 8

Harvard Business Review

OCTOBER 28, 2013

These approaches show how companies are going beyond simply establishing an outpost in Silicon Valley to creating, instituting and sustaining different “operating models.”. Swisscom AG is the major telecommunications provider in Switzerland. Innovation Operations Strategy' Idea Scouting. Venture Investing.

Innovation 8

Innovation Telecommunications Technology Entrepreneur 8

Harvard Business Review

MARCH 16, 2015

Their concerns fell into three broad categories: talent, operating in a global marketplace, and regulation and legislation. AT&T, for example, had to switch its focus from traditional telecom services to wireless services, and this shift required employees with different skill sets. Operating in a Global Marketplace.

CEO 8

CEO Stephenson Pharmaceuticals Globalization 8

Harvard Business Review

MAY 8, 2012

Starting in the 1970s, the country's ability to create low-cost, quality products helped them dominate key industries, such as automobiles, telecommunications, and consumer electronics. To compete with this miraculous turnaround, Western companies, starting with Motorola, began to adopt Japanese methods.

Six Sigma 15

Six Sigma Kaizen Govindarajan Telecommunications 15

Harvard Business Review

DECEMBER 28, 2012

In the trucking industry alone, for example, it's estimated that there will be a shortage of over 100,000 drivers in just a few years. Perhaps equally significant for managers is that the new workers — no matter how many of them there are — will operate differently than their predecessors.

Telecommunications 8

Telecommunications Chemicals Health Care Planning 8

Harvard Business Review

APRIL 22, 2015

Scale drove consolidation and globalization of industries throughout the mid-twentieth century and it still does today, such as in steel, airlines, pharmaceuticals, and telecommunications. Scale and efficiency are mostly about competing by lowering costs.

Six Sigma 8

Six Sigma Company Lean Production Taylorism 8

Harvard Business Review

JANUARY 25, 2016

Automobile manufacturers, for example, create products that rely on metals, chemicals, oil, and gas, which are among the most energy- and water-intensive industries. Others, including technology and telecommunications companies, are major customers of — and suppliers to — those industries.

Energy 8

Energy Price Telecommunications Industry 8

Harvard Business Review

DECEMBER 28, 2015

I have seen examples of great health care all over the world, but too often the inspiring individuals delivering this care have been impeded, rather than helped, by the system in which they are working. The answer is the organizations in which they work and the pressures, incentives, and regulations under which they operate.

Health Care 8

Health Care System Telecommunications Quality 8

Harvard Business Review

NOVEMBER 23, 2010

As companies like this one grow from start-ups into larger enterprises, they're often compelled to analyze numerical data to reduce risk, maintain operations, and model predictable outcomes. As a result they developed and successfully pitched the idea of alliance partnerships to telecommunications firms.

Entrepreneur 14

Entrepreneur Strategy Telecommunications Software 14

Harvard Business Review

JANUARY 19, 2015

For example, Tom Caroll was loaned from Tottenham Hotspur in the English Premier League to Swansea City. For example, in the Premier League, players on loan are not permitted to play against the team loaning them. Admittedly, these cutting edge examples of talent lending are still rare. Both clubs realize a unique win-win.

CFO 8

CFO Leadership Development Telecommunications Cost 8

Harvard Business Review

SEPTEMBER 29, 2011

Not long ago, the chief executive of a global telecommunications firm shared with me his frustration that "even in a meeting with the CEO, most institutional investors seek only granular data points to plug into their models. This blog post is part of the HBR Online Forum The CEO's Role in Fixing the System.

Long-term 12

Long-term CEO Short-term Asset Management 12

Harvard Business Review

NOVEMBER 1, 2011

Take, for example, the data you create when you use an app on your smart phone to look up information about a movie. Apple, for example, states in its privacy disclosure that it may need to collect information including U.S. Each data type follows its own route from you to a database and out into the marketplace.

Telecommunications 9

Telecommunications Wireless Follow-up Information 9

Harvard Business Review

AUGUST 15, 2018

But it’s poised to transform all sectors, from retail, telecommunications, and agriculture to health, trucking, and the penal system. How companies are using artificial intelligence in their business operations. That last example came during my conversation with Airbnb data scientist Robert Chang. Insight Center.

Ethics 8

Ethics Learning-by-Doing Industry Telecommunications 8

Harvard Business Review

APRIL 1, 2016

All companies that operate internationally face a striking dual challenge in dealing with public policy: Nations across the globe enact an ever-changing, ever-expanding array of detailed legislation and regulation to protect workers, consumers, investors, and the public welfare, and these diverse rules shape what companies can and cannot do.

Policies 8

Policies Politics Short-term Globalization 8

Harvard Business Review

OCTOBER 30, 2014

But the real power of the partnership comes from their ability to bring the best of each of their departments—as well as pricing, operations, and other groups—to bear in exploiting those micromarket opportunities. One European retail bank, for example, set up “opportunity labs” in its branches and agencies—i.e.,

Marketing 9

Marketing Guidelines B2C Analysis 9