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Managing Across Generations: Leadership Coaching Success Story

Mike Cardus

MARCH 3, 2011

Managing Across Generations. Further discussion surfaced these issues: Within 5-8 years the majority of the agency’s management team would retire. Four key development competencies were established for every employee: setting goals, making decisions, planning, and time management. The Leadership University.

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The Customer Support Hierarchy of Needs

Harvard Business Review

DECEMBER 6, 2013

Almost five years ago, I was sitting in the conference room of one of the world’s largest insurance companies, trying to push the idea of social customer relationship management to their corporate marketing team. The most basic needs of a person are Existential, which then lead into Relatedness and finally to Growth needs.

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Insurance Maturity FAQ Media 8
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