N2Growth Blog

APRIL 14, 2010

Don’t be quick to hire based upon gut feel, but rather take time in the interviewing process to let the prospective new hire get a feel for your culture and your company. that can be administered as part of the hiring process.

Blog 326

Blog Survey Talent Management Brand 326

Strategy Driven

JULY 13, 2011

We talked extensively in this book about how accounting profits or profit growth as a sole performance metric doesn’t lead to value creation. Value: The Four Cornerstones of Corporate Finance by Tim Koller. Discusses the four foundational principles of corporate finance.

ROIC 62

ROIC Balanced Scorecard Metrics McKinsey 62

N2Growth Blog

JANUARY 11, 2024

The Unique Challenges in Chief Revenue Officer Recruitment The recruitment process for a Chief Revenue Officer (CRO) has its share of intricate complexities. This calls for an individual with exceptional leadership qualities and cross-functional experience.

Long-term 235

Long-term Due Diligence Quality Leadership Styles 235

RapidStart Leadership

NOVEMBER 14, 2017

As a friend of mine in the finance industry pointed out, successful teamwork under these conditions is all about finding creative ways to shrink the distance between you and the team. If you are leading, that means that you are closely involved with the process of goal-setting, providing feedback and evaluating performance.

Team 156

Team Power Bond Conference 156

N2Growth Blog

MAY 5, 2011

Moreover, of those that actually go through some form of disciplined process, many of them seem to believe that once they have set the initial pricing their job is finished – nothing could be further from the truth.

Price 371

Price Discount Brand Supply Chain 371

N2Growth Blog

APRIL 25, 2010

The mandates for compliance along with the accompanying maze of bureaucratic processes and procedures, will often take precedence over doing the right thing. Reward talent, innovation, loyalty, attitude, creativity, work ethic, contribution, and leadership ability…not tenure. I want metrics that mirror experience.

Loyalty 419

Loyalty Blog Brand Follow-up 419

Strategy Driven

FEBRUARY 4, 2020

Finding ways to streamline business processes is another good investment to make into your company. It can be a low-cost endeavor if you know how to strategize and plan properly, and there’s no downside to investing in performance metrics. Skills development courses can go a long way for the success of your leadership and business.

Succession 86

Succession Asset Management Software Outsourcing 86

N2Growth Blog

AUGUST 12, 2010

He is one of my favorite leadership bloggers, and hopefully we’ll still be on speaking terms after this post. It is the responsibility of executive leadership to set the tone for great teamwork by putting forth a clearly articulated vision, and then aligning every aspect of strategic and tactical decisioning with said vision.

Consensus 388

Consensus Team Building Blog Team 388

HR Digest

NOVEMBER 9, 2021

We also hire talent from non-traditional sources and customize the interview process to meet these candidates where they are. I can honestly say that, after working at several companies, we’re unique in the way our employees and senior leadership embrace challenges as genuinely as we do at Audible.

Diversity 52

Diversity Katz Learning-by-Doing Globalization 52

HR Digest

NOVEMBER 9, 2021

We also hire talent from non-traditional sources and customize the interview process to meet these candidates where they are. I can honestly say that, after working at several companies, we’re unique in the way our employees and senior leadership embrace challenges as genuinely as we do at Audible.

Diversity 52

Diversity Katz Learning-by-Doing Globalization 52

Mike Cardus

FEBRUARY 25, 2013

You are team leader on a cross-functional team project that includes; Sue from finance, Jack from engineering, Brian from Quality Assurance, Stephanie from human resources, Terri is the customer representative, Tony from production and Mike (me) is the team coach…. Ferdinand Fournies. You: “Brian do you know why I called you here today?”.

Team 143

Team Management Project Quality 143

Strategy Driven

MARCH 21, 2011

How to start measuring the factors that are most critical to the success of the business and identify the metrics that express them. How the new job of process owner can tie together the separate silos that characterize the traditional organization to change the way work is done and how people relate to one another.

Hammer 50

Hammer Chief Executive Officer Metrics Process 50

Tanveer Naseer

JANUARY 17, 2012

In most cases, when we define success, we tend to rely on market-based metrics such as profits earned, market share and so forth. Unless they work in the C-suite or the finance department of their organization, it’s unlikely that they’ll be using these as their own measurements of success.

Goal 189

Goal Short-term Long-term Marketing 189

Lead Change Blog

MARCH 23, 2017

There is something every organization needs more than great leadership – they need a leadership culture. A leadership culture is evident when leaders are routinely and systematically developed and you have a surplus. Here’s the premise: Nothing improves without measurement – including leadership. Step 4 – Measure.

Balanced Scorecard 242

Balanced Scorecard Metrics Training Finance 242

Strategy Driven

APRIL 3, 2014

Write a captivating summary, do not use an objective, to showcase your strategic leadership abilities and implementation successes. We know you have impressive, measurable achievements, but don’t let the scientific metrics outweigh your business results and human capital accomplishments. You must appeal to all of these audiences.

Tactics 66

Tactics Execution Pharmaceuticals Human Capital 66

HR Digest

OCTOBER 17, 2020

When it comes to internal communication, many organizations are primarily focused on direct and frequent communications from leadership urging their people to be calm about how they deal with the aftermath. Rely on complex processes such as using discounts to market, or setting share/ dilution limits.

Short-term 59

Short-term Committee Incentives Long-term 59

HR Digest

OCTOBER 17, 2020

When it comes to internal communication, many organizations are primarily focused on direct and frequent communications from leadership urging their people to be calm about how they deal with the aftermath. Rely on complex processes such as using discounts to market, or setting share/ dilution limits.

Short-term 52

Short-term Committee Incentives Long-term 52

Harvard Business Review

FEBRUARY 16, 2018

Any standing meeting, whether it’s of a departmental leadership team, a cross-functional group owning a process like innovation or talent management, or a task force managing a six-month transition to a new technology, should be designed and linked to a broader governance plan. The right composition and metrics.

P&L 9

P&L How To Finance Metrics 9

Harvard Business Review

SEPTEMBER 11, 2017

Customers are integral to this process because they provide feedback, and every member of your team should be answering support requests, meeting with customers, and thinking about how to build a product that suits the needs of the market. Don’t obsess over metrics like inquiry volume or time to close tickets. What not to do.

Metrics 13

Metrics Engineering Efficiency Learning-by-Doing 13

Harvard Business Review

SEPTEMBER 22, 2011

More and more companies are tying incentive pay to customer metrics. Pep Boys, a US auto parts store chain, reports in its proxy statement that customer metrics are now an important part of its executive compensation system. Truly reliable feedback and metrics. Your CFO and finance team can take a leadership role here.

Incentives 10

Incentives Sample Customer Loyalty Metrics 10

Harvard Business Review

OCTOBER 10, 2017

Every step of the process was measured, and real-time metrics were easily accessible. Workers were carefully trained to follow processes exactly as they were laid out. A great salesperson will operate much more efficiently with a defined process for reaching out to prospects. Metrics emphasized speed.

Organization 9

Organization Tactics Call Center Metrics 9

Harvard Business Review

OCTOBER 25, 2018

We base this claim about HR’s digital skills gap on the results of our latest global leadership survey. Co-produced by our three organizations, the survey gauged nearly 28,000 business leaders across industries about the state and trajectory of leadership. Implement leadership planning models.

Skills 9

Skills Survey Technology Strategic Planning 9

HR Digest

MAY 6, 2024

An HRIS (Human Resources Information System) is a software solution that helps organizations manage and automate core HR processes like payroll, time tracking, and employee benefits administration. Process Automation HRIS systems automate repetitive HR tasks such as onboarding, approvals, and reimbursements. What is an HRIS?

Human Resources 52

Human Resources System Information Resources 52

Harvard Business Review

JUNE 25, 2015

Sure, there are exceptions who are both visionary CEOs and innovators — Steve Jobs and Jeff Bezos, for example — but there are very few companies that can stomach that sort of leadership. The Chief Entrepreneur is an executive as powerful as the CEO, with clear leadership over radical innovation within the company.

Entrepreneur 8

Entrepreneur CTO Business Model CEO 8

Harvard Business Review

OCTOBER 3, 2014

Identify the right metrics that “move the needle.” Selecting the right critical metrics is a cornerstone of success as it brings focus and clarity on what matters most to the business. Once CoE is created, the pod teams should perform root cause analyses to support the performance management process.

Root Cause Analysis 8

Root Cause Analysis Metrics Analysis Information Technology 8

N2Growth Blog

JANUARY 13, 2011

Deliverables, benchmarks, deadlines, and success metrics must be incorporated into the plan. Champion : Senior leadership must champion any new idea being adopted. Properly implemented, capitalizing on process driven creativity can keep business from stagnating and cause growth and evolution.

Blog 413

Blog Innovation Strategic Planning Brand 413

Harvard Business Review

MAY 5, 2016

” That clean-sheet perspective emboldened Intel’s leadership to abandon memory and focus on microprocessors. They see disrupted incumbents from retail, finance, health care, transportation, professional services, and manufacturing requiring radical restructuring of assets, productivity , and innovation.

Levitt 8

Levitt Disaggregation Kaizen Call Center 8

Harvard Business Review

AUGUST 12, 2014

Bermiss: We separated the executives into two groups  internally facing people in charge of things like production, HR, and finance, and externally facing people like account executives and creative directors. And remember, small firms do start up and die all the time  survival is a pretty good metric. Not at all!

Cooper 9

Cooper Rogers Advertising Creativity 9

Harvard Business Review

DECEMBER 21, 2011

Finance puts the systems in place to track the money coming in. Creating tools and programs that add value throughout the sales process: For example, a web site makes the purchasing process efficient, or tools provide salespeople insights about a customer's business. Your R&D group develops a unique new product.

Company 14

Company Market Penetration Long-term Short-term 14

Harvard Business Review

JULY 30, 2014

Much of Charan’s recent work has tilted towards organization and people (books on strategy execution, leadership pipeline, talent and advice on intensity, change, leadership traits, performance management, governance). Capability: identifying the organization capabilities (called culture, system, process, resources, etc.)

Charan 8

Charan Human Resources Leadership Pipeline Decentralization 8

Harvard Business Review

JUNE 8, 2017

Participating employers benefit from the quality assurance of the ECEN’s rigorous center selection process and the financial savings from paying competitive, pre-set rates for bundled care negotiated between participating hospitals and HDP. ” What is the process to be selected as a site?

Health Care 8

Health Care Participative System Cost 8

Harvard Business Review

DECEMBER 13, 2012

Its goal was to promote greater sharing of ideas, information, best practice and innovative processes. Leadership recognized that business units and functions had effectively been allowed to ignore the rest of the enterprise. Significant opportunities and resources were left underexplored or untouched.

Incentives 8

Incentives Tools Benchmarking Innovation 8

HR Digest

JANUARY 19, 2023

Robinson recently received its World Finance Sustainability Awards 2022. We approach new and existing processes at C.H. A critical component of the DEI strategy is our commitment to measurement and metrics. What is the number one leadership competency required in today’s fast-paced, unpredictable world?

Supply Chain 109

Supply Chain Human Resources Diversity Transportation 109

Harvard Business Review

JUNE 1, 2016

Real digital transformation requires transformation at a deeper level—transformation of the leadership team’s core beliefs. The process usually looks something like this: Identify how your core beliefs manifest themselves in your business. Changes at the surface create small, local differences.

Business Model 8

Business Model Industry Metrics Budgeting 8

Harvard Business Review

JUNE 17, 2015

In this article we look at three very different organizations – IBM, Rich Products, and Intuit – and the three different paths they have taken in reconfiguring their operations for more customer intimacy, by changing methods, reengineering processes, and transforming culture. IBM: Applying a Hybrid Design-Thinking Approach.

Productivity 8

Productivity Products Customer Intimacy Software 8

Harvard Business Review

OCTOBER 17, 2013

I offer three recommendations to ensure that we keep these promises to those who depend on our leadership. They’d return to their offices inspired to improve processes and remove barriers for the people doing the frontline work. Leaders need to build reliable processes to hear the staff.

Crisis 8

Crisis Health Care Quality Welch 8

Harvard Business Review

MAY 8, 2017

Whereas most business lists analyze companies by traditional metrics such as revenue or by subjective assessments such as “innovativeness,” our ranking evaluates the ability of leaders to strategically reposition the firm. We then narrowed the list to 18 finalists using three sets of metrics: New growth.

Franchising 12

Franchising CEO Business Model Strategy 12