Harvard Business Review

NOVEMBER 23, 2010

I also argued in my last post that the CEO has a critical and unique role to play in process improvement, enabling a companys activities to be redesigned across functions and divisions. If the CEO doesnt play this role, process improvement stays comfortably within functional boundaries. He wasnt a process manager.

Process 15

Process CEO Insurance Banking 15

Harvard Business Review

MARCH 6, 2018

Across African markets, information and communication technology (ICT) is facilitating the process of socioeconomic developments. That is the paralysis we are seeing in telecommunications, in e-commerce, and across the broad ICT sector. ICT has offered new ways of exchanging information and transacting business efficiently and cheaply.

Globalization 8

Globalization Banking Entrepreneur Technology 8

Harvard Business Review

APRIL 6, 2016

This is the virtual network operator (VNO) model used by the telecommunications sector. Ageas contributes its expertise in insurance product design, marketing, finance, and risk management, while the partner, often a well-embedded local financial institution, contributes its customer portfolio, distribution channel, brand, and relationships.

Co-Opetition 8

Co-Opetition Operations Cost Technology 8

Harvard Business Review

NOVEMBER 8, 2017

Consider, for example, a government payment system created in 2016 that was processing 100,000 transactions per month in October of that year, prior to the sudden demonetization. A year later, after demonetization, the same system is processing 76 million transactions per month. The workflow approves her request in a batch process.

Banking 15

Banking Long-term Short-term System 15

Harvard Business Review

DECEMBER 16, 2010

These six ideas emerged in 2010 as powerful "innovation invitations" and seem sure to intensify in power and influence. Indeed, Facebook's role as a third-party innovation platform is still a work in process. That's right. Contestification. It's easy to marry a WWWabsite with a contest, for example.

Innovation 16

Innovation Supply Chain Business Simulation Advertising 16

The Horizons Tracker

SEPTEMBER 22, 2022

“Once they are formed they persist, possibly for centuries, and since different structures and types display different degrees of this ability to survive, we almost always find that actual group and national behavior more or less departs from what we should expect it to be if we tried to infer it from the dominant forms of the productive process.”.

Succession 82

Succession Entrepreneur Globalization Innovation 82

Harvard Business Review

DECEMBER 28, 2015

I have often been struck by the way companies operating in industries as diverse as telecommunications and transport manage to collaborate in a competitive environment, yet health organizations find collaboration difficult even when they are not competing. Its structures and processes have been reengineered to maximize value.

Health Care 8

Health Care System Telecommunications Quality 8