Strategy Driven

MARCH 15, 2023

But how can you manage this increase successfully as a store owner? So, here are a few tips to help you open and manage your retail store in this ever-changing economy: 1. So, here are a few tips to help you open and manage your retail store in this ever-changing economy: 1. That’s the gamut of retail management.

Retail 106

Retail Tips Succession Management 106

Chart Your Course

DECEMBER 28, 2017

For years, we have heard employers say, I hire for attitude and train for aptitude. That means, companies will be looking at a variety of factors and more importantly, taking action, to optimize the return on investment of everything from advertising to training budgets. More companies will hire for soft skills and culture fit. .

Trends 100

Trends Forrester Agility Emotional Intelligence 100

Harvard Business Review

NOVEMBER 8, 2016

Sales reps, according to Forrester , tend to prioritize a sales agenda over solving a customer’s problem. If organizations don’t change their outdated thinking and create effective sales models for today’s digital era, Forrester warns that 1 million B2B salespeople will lose their jobs to self-service e-commerce by 2020.

B2B 19

B2B Forrester Media Content 19

Harvard Business Review

APRIL 2, 2012

If you're an experienced professional, it can be tough to find a job in today's market. She was a training manager for a large corporation, advising middle and senior managers on career development. The market dynamics that pushed her out of a job were happening across the whole marketplace for her profession.

Marketing 17

Marketing CPA Outsourcing Forrester 17

Harvard Business Review

MARCH 28, 2018

Healthcare data is also highly prized on the black market because there are so many lucrative ways to use it fraudulently, so it’s often a more attractive target than financial or other personal data. Healthcare is a high stress environment, where, understandably, information security training is often not the top priority.

Health Care 10

Health Care Forrester Policies Tactics 10

Harvard Business Review

APRIL 18, 2011

While many of these executives hold the title of Chief Customer Officer, others go by names like Chief Client Officer (at OptumHealth), Chief Experience Officer (at Cigna), Executive Vice President, Member Experience (at USAA), or Chief Global Customer and Marketing Officer (at Dunkin' Brands). Senior leaders are in a new position.

B2C 15

B2C B2B Forrester Budgeting 15

Harvard Business Review

APRIL 26, 2011

Companies like Salesforce.com, Philips, and Oracle have appointed chief customer officers, while many other B2B players have embarked on enterprise-wide efforts to improve their marketing, sales, and support interactions. These customer experience management initiatives can be complex.

B2B 15

B2B Airlines Travel Stage-Gate 15