HR Digest

DECEMBER 10, 2023

According to an article by CNBC , Forrester Consulting found that 49 percent of employees were fearful of discussing their mental health at work for fear of losing their jobs. Even if that number does not seem large to you, consider that nearly 12.7

Forrester 98

Forrester Follow-up Absenteeism Stress 98

Strategy Driven

AUGUST 11, 2013

Relate Articles: Complimentary Resource – Forrester Research Report: The Business Impact of Mobile Engagement. Complimentary Resource – The iPass Mobile Workforce Report (May 2010). The post Complimentary Resource – Top 10 Trends in Email, Mobile & Social Marketing appeared first on StrategyDriven.

Trends 59

Trends Resources Marketing White Paper 59

Coaching Tip

JANUARY 26, 2013

It is still 100% family-owned -- now by the three elderly offspring of Forrest Mars Sr., who launched Mars onto its trajectory as a confectionery colossus after taking over the business from his father, Franklin C. Mars, who died in 1934. The three owners are all multibillionaires -- each is reportedly among the 20 or so richest Americans.

Forrester 130

Forrester Brand Cooper Executive Coaching 130

Chart Your Course

DECEMBER 28, 2017

In a recent study, Forrester Research reported “close to 15 million new jobs will be created in the US alone over the next decade as a result of automation and smart machines.” At the same time, machines are becoming increasingly complex, so we will need skilled workers who can keep learning and growing.

Trends 100

Trends Forrester Agility Emotional Intelligence 100

Strategy Driven

NOVEMBER 6, 2012

Complimentary Resource – Forrester Report: E-Signatures Q&A. In Memory of Those Whose Sacrafice has Given Us the Gift of Freedom. When in the course of human events… The American Republic was Born.

Forrester 50

Forrester Newsletter Price Article 50

Strategy Driven

DECEMBER 29, 2013

Relate Articles: Complimentary Resource – Forrester Research Report: The Business Impact of Mobile Engagement. The post Complimentary Resource – The Effect of Poor Customer Service and What to Do About It appeared first on StrategyDriven. Complimentary Resource – 8 Content Marketing Mistakes to Avoid.

Resources 50

Resources White Paper Forrester Newsletter 50

Steve Farber

NOVEMBER 18, 2010

I’m thrilled to report yet another epilogue in the continuing story of Greater Than Yourself. Past winning screenplays include Akeelah and the Bee , Arlington Road , and Finding Forrester. There’s a little film snippet of the experience over at greaterthanyourself.com ). As in, “Oscar.&#. And Andrew is one of the 5.

EVA 67

EVA Forrester Film Case Study 67

Harvard Business Review

APRIL 17, 2015

“Death of a B2B Salesman,” a new report from Forrester Research , lends urgency to the need for companies to rethink and radically transform their sales models by incorporating digital media into their processes. Contrary to what these findings — and Forrester’s prediction that “1 million U.S.

B2B 8

B2B Forrester Telemarketing Media 8

Harvard Business Review

NOVEMBER 8, 2016

Sales reps, according to Forrester , tend to prioritize a sales agenda over solving a customer’s problem. If organizations don’t change their outdated thinking and create effective sales models for today’s digital era, Forrester warns that 1 million B2B salespeople will lose their jobs to self-service e-commerce by 2020.

B2B 18

B2B Forrester Media Content 18

HR Digest

JANUARY 19, 2023

Emily Forrester: Workiva’s values-based culture is really what drives our success as an award-winning place to work. The HR Digest: Workiva was recognized as one of the “Bes t Workplaces in Technology 2022”. What according to you led to this achievement and how did you motivate your employees to do so?

Motivation 59

Motivation Forrester Succession Human Resources 59

Harvard Business Review

JUNE 9, 2011

We do this ourselves, noting who mentions Groundswell, "Bernoff", or Forrester (my employer). At many media organizations, reporters Tweet about their stories and insights. He is senior vice president, idea development, at Forrester Research. But if your tweets are actually helpful to customers, they will follow you.

Forrester 15

Forrester Press Release Objective Strategy 15

Harvard Business Review

JUNE 27, 2013

In a recent Forrester survey of 100 customer experience professionals, nearly half of respondents said that their executive team''s strategy for customer experience is market differentiation. Sixty-nine percent of these respondents report that their companies have dedicated personnel for customer experience innovation.

Innovation 8

Innovation Forrester Business Model Long-term 8

Harvard Business Review

MARCH 28, 2018

Consider that in just the first two months of 2018, 24 health care provider organizations reported data breaches affecting over 1,000 patients each, a 60% increase over the same time period last year. Healthcare is a high stress environment, where, understandably, information security training is often not the top priority.

Health Care 9

Health Care Forrester Policies Tactics 9

Harvard Business Review

AUGUST 29, 2012

As Columbia Ideas at Work reports on the work of Sheena Iyengar, most employees don't want unlimited flexibility in how to perform their jobs. How to Define and Track the Right Sales Metrics (Forrester). So it stands to reason that the greater the freedom the greater the levels of engagement and job satisfaction.

Real Estate 11

Real Estate Forrester CIO Metrics 11

Harvard Business Review

SEPTEMBER 20, 2016

Yet, Intel Security’s 2016 Report states that among companies experiencing data breaches over the past few years, insiders were responsible for 43% of data loss, half of which was intentional and malicious. As Forrester’s July 2016 Hunting Insider Threats report states, “Insiders are people, not computers.

Forrester 8

Forrester Shaw Absenteeism Analysis 8

Harvard Business Review

MAY 3, 2017

That the CHRO role, although at first it may look career limiting, can have more impact than any other position reporting to the CEO? Lucia Luce Quinn is Chief People Officer at Forrester Research. What if we told you that the CHRO role might be the best job you could ever have, with real opportunity for reshaping an organization?

Quinn 13

Quinn Execution CFO Forrester 13

Harvard Business Review

MARCH 14, 2018

Some 73% of 20- to 35-year-olds are involved in product or service purchase decision-making at their companies, according to a study of “millennial” buyers by Merit , with one-third reporting that they are the sole decision-maker for their department.

B2B 8

B2B Schein Forrester CRM 8

Harvard Business Review

APRIL 18, 2011

In our recent report, The Rise Of The Chief Customer Officer, we found that: Titles can vary. Customer experience executives like Trina Evans at KeyBank and Martie Woods at Deluxe have fewer direct reports and smaller budgets, but sitting on the executive management teams they exert significant influence over budgets and priorities.

B2C 14

B2C B2B Forrester Budgeting 14

Harvard Business Review

JULY 27, 2017

According to Mary Meeker’s latest Internet Trends Report , smartphones are now in the hands of 3.4 For businesses, it’s the hub of interactions across digital channels and physical locations, and it paves the way for more and better customer experiences in both the real and virtual worlds.

Strategy 9

Strategy Metrics Forrester Brand 9

Harvard Business Review

MARCH 31, 2016

“Advertising is producing better results than the old method of personal solicitation,” the article reported. Forrester Research predicted that one million B2B salespeople will become obsolete by 2020, lost to e-commerce. ” That 1916 prediction didn’t prove true. (To Fast forward to 2015.

B2B 8

B2B B2C Uncertainty Self-aware 8

Harvard Business Review

JULY 16, 2014

An early mover was Forrester Research, which appointed Steve Peltzman CBTO in 2011. He reports directly to the CEO and is a member of the management board. They’ll no longer be at the periphery, but will be fully integrated into the core strategic work of the firm, the business itself. I’m not responsible for ‘just’ IT,” he says.

CIO 11

CIO Information Technology Forrester Technology 11

Harvard Business Review

MAY 14, 2018

Forrester reports that as much as 56% of all display ad dollars were lost to fraudulent inventory in 2016. Digital advertising is complex, because ensuring that the media that was purchased was actually delivered as it was intended, is non-trival today.

Marketing 11

Marketing Advertising Brand Hotels 11

Harvard Business Review

APRIL 8, 2015

In giving advice to customer experience professionals choosing an agency, Forrester Research advises : “Always consider how well the agency will be able to deliver a painful but necessary piece of advice or how comfortable it will be to work with the agency when something doesn’t go quite to plan.”

Forrester 8

Forrester Kaplan Advice Team 8

Harvard Business Review

AUGUST 9, 2011

We call these innovation opportunities adjacent possibilities and we have just written a new report about them called Innovating the Adjacent Possible. We've blogged elsewhere on the topic ; let me share some more details with those who aren't reading Forrester's research. To get this right, you have to think right.

Forrester 13

Forrester Innovation Long-term Insurance 13

Harvard Business Review

APRIL 1, 2013

Boomers averaged $650 spent online vs. Gen X at $581 and Gen Y at $429, according to Forrester Research. Increasingly, we don't make purchasing decisions based on impersonal Consumer Reports or television commercials; we turn instead to our trusted web of friends and confidants online for their knowledge and experiences.

Marketing 8

Marketing Freedman Forrester Fashion 8

Harvard Business Review

OCTOBER 26, 2011

Yet as Blue Research found during a study we commissioned (and as the trade journal eMarketer and other news sites reported earlier this year) three out of every four Internet users leave a website rather than take the trouble to register a new account. And besides, advertisers demand it.

Media 13

Media ROI Forrester Retail 13

Harvard Business Review

APRIL 19, 2016

Forrester Research reports that online spending in India will grow to nearly $75 billion by 2020, from $12.1 Although only one-fifth of its 1.3 billion people have online access today, India has already overtaken the U.S., becoming the second largest smartphone market in the world. The evidence continues. billion in 2015.

Price 8

Price Globalization Forrester Marketing 8

Harvard Business Review

JANUARY 31, 2014

In a recent Unify survey of knowledge workers, 79% of respondents reported working always or frequently in virtual teams, but only 44% found virtual communication as productive as face-to-face communication. The vast majority connected via email, phone, or conference calls even though 72% said video would make teamwork easier.

Team 11

Team Conference Forrester Bond 11