Harvard Business Review

JUNE 8, 2017

Bundled payments in health care have gained favor because they can reduce costs and help improve outcomes. In essence, episodic bundles cover the cost of a patient’s care from start to finish—all the procedures, devices, tests, drugs and services a patient will need for, say, a knee replacement or back surgery.

Health Care 8

Health Care Participative System Cost 8

Harvard Business Review

OCTOBER 21, 2015

In all of the loud and necessary debates over how to reform health care in the United States before it bankrupts the country, there is one element that has been continually overlooked: the management systems employed by hospitals. This 20 th century system essentially has leadership establishing objectives for managers to achieve.

System 8

System Health Care Management COO 8

Harvard Business Review

OCTOBER 31, 2017

Across the health care industry, there’s a growing sense that pushing doctors ever harder to achieve productivity, quality, and service goals is backfiring. Doctors are working harder than ever and spending more of their time documenting clinical metrics and measuring patient satisfaction. Transforming Health Care.

Health Care 8

Health Care Teamwork Survey Customer Loyalty 8

Harvard Business Review

JULY 2, 2012

SOON WE'LL ALL BE HEALTH CARE WORKERS. The Health Care Jobs Fallacy (New England Journal of Medicine). Health-care jobs growth in the United States is robust — but that may not be a good thing, say Katherine Baicker and Amitabh Chandra. BONUS BITS: The Future of Your Favorite Gadget.

Banking 12

Banking Health Care Metrics Reputation 12

Harvard Business Review

NOVEMBER 28, 2017

We conservatively estimate that the related costs of diabetes — including medication, supplies, hospital care, and the treatment of complications — will exceed $1 trillion a year by 2045. That’s why cities need to work together with a broad alliance of health care leaders and community organizers.

Globalization 8

Globalization Health Care System Learning-by-Doing 8

Harvard Business Review

OCTOBER 5, 2018

How would we deliver care to a population overburdened with severe mental illness, food insecurity (the lack of consistent access to enough food to lead an active, healthy life) and early-onset chronic diseases — and do so in locations as disparate as Tennessee and Iowa? The Future of Health Care. Insight Center.

Health Care 8

Health Care Metrics Cost Operations 8

Harvard Business Review

AUGUST 7, 2014

A similar approach is used in the National Hockey League, where a “plus-minus” system calculates how often a skater is on the ice when a goal happens, awards a point when the team scores and subtracts one when the opponent does. By contrast, we have seen many struggling teams that award recognition for activity metrics (e.g.,

Peer Review 8

Peer Review Health Care Teamwork Incentives 8

Harvard Business Review

MARCH 22, 2017

Kaiser Permanente believes that as health care becomes more consumer-oriented, the digital experience becomes a key differentiator. The metrics also changed. In a fragmented media and social landscape, marketers can no longer reach their goals for awareness and reputation just through paid media and PR. The results?

Creativity 14

Creativity Marketing Agility Budgeting 14

Harvard Business Review

MAY 5, 2016

” That clean-sheet perspective emboldened Intel’s leadership to abandon memory and focus on microprocessors. They see disrupted incumbents from retail, finance, health care, transportation, professional services, and manufacturing requiring radical restructuring of assets, productivity , and innovation.

Levitt 8

Levitt Disaggregation Kaizen Call Center 8

Harvard Business Review

OCTOBER 17, 2011

Today, enlightened employers know that, if they want great people to perform at the top of their game, they must engage and care for employees' well-being on a variety of fronts that go beyond a paycheck. At Starbucks, this shift is values can be seen in the health-care coverage and stock options we have long offered to part-time employees.

Health Care 15

Health Care Innovation Crisis Brainstorming 15

QAspire

NOVEMBER 18, 2014

Lisa Haneberg is an expert (and lifelong student) in the areas of organization development, management, leadership, talent management, and personal and organizational success. I have worked with leaders who proclaim a need for accountability, publish metrics, but then do little else to operate the accountability system.

System 177

System Books Health Care Blog 177

Harvard Business Review

OCTOBER 6, 2011

We have positioned ourselves not just as a productivity-driving force but also as an agent of society by investing in education and health care for our people. Customers and suppliers: The ultimate goal of our business is not to sell products but to serve customers.

Industry 10

Industry Strategy Supply Chain Long-term 10

Harvard Business Review

SEPTEMBER 24, 2013

That breakthrough is value-based care, the goal of which is to lower health care costs and improve quality and outcomes. Not everyone, however, is onboard yet, because part of the value-based equation is that hospitals will be paid less to deliver better care. How the Health Care World Will Change.

Health Care 9

Health Care Supply Chain Cost Quality 9

Harvard Business Review

OCTOBER 30, 2013

Among the many changes ushered in with the new health care law is the shift to value-based purchasing, which ties a system’s Medicare and Medicaid reimbursements to the quality of the services it provides. Both are core criteria in meeting incentive goals under value-based purchasing. Hospital systems in the U.S.

Health Care 8

Health Care Quality System Industry 8

Harvard Business Review

SEPTEMBER 20, 2013

Based in Appleton, Wisconsin, ThedaCare is a five-hospital health system with 26 clinics, other allied services, and more than 6,000 employees. It has been a pioneer in applying lean methodology in health care in order to tackle quality and cost issues. It began its lean journey in 2003 and has made considerable progress.

Health Care 8

Health Care Quality Decentralization Planning 8

Harvard Business Review

OCTOBER 22, 2015

In the last six years, a Harvard Business School team has worked with dozens of health care organizations to help them understand the true costs of their treatments for many medical conditions. Each Mayo Clinic value-improvement project must: gain senior leadership support, including an approved charter.

Mayo 8

Mayo Health Care Committee Project 8

Harvard Business Review

JUNE 21, 2017

The Leading Edge of Health Care. Collective Impact is premised on the belief that progress in tackling complex, systematic issues can only be achieved when multiple organizations (companies, governments, NGOs, nonprofits, and so on) work toward a shared goal. Insight Center. Sponsored by Optum.

Metrics 8

Metrics Health Care Learning-by-Doing Education 8

Harvard Business Review

FEBRUARY 24, 2017

We offer such a roadmap here, the outcome of a research project , at the Center for Higher Ambition Leadership, with 25 CEOs and their practices for mastering short-term pressures and creating long-term social and economic value, even in the toughest conditions. The CEOs in our study were adept at telling their company’s story.

CEO 9

CEO Short-term Long-term EPS 9

Harvard Business Review

MARCH 19, 2018

The last half-decade of research has demonstrated that loneliness threatens not only our physical health and well-being , but also our livelihood. Research shows that loneliness has the same effect as 15 cigarettes a day in terms of health care outcomes and health care costs. billion ($3.5 billion U.S.)

Report 14

Report Health Care Sample Metrics 14

Harvard Business Review

DECEMBER 8, 2015

With the right technology and focused leadership, the EHR can not only enable more efficient and better-coordinated care, but also drive physician engagement and satisfaction. In this post, we’ll describe how we did this at Privia Health, in collaboration with athenahealth. Leading Change in Health Care.

How To 8

How To Health Care Insurance Technology 8

Harvard Business Review

DECEMBER 13, 2016

health care’s movement away from the traditional fee-for-service system to one that is based on value, paying providers on the basis of the quality of outcomes achieved for the money spent. Consequently, care providers will continue to be under tremendous pressure to change. Innovating for Value in Health Care.

Health Care 8

Health Care Innovation Insurance P&L 8