Harvard Business Review

JUNE 8, 2017

Bundled payments in health care have gained favor because they can reduce costs and help improve outcomes. In essence, episodic bundles cover the cost of a patient’s care from start to finish—all the procedures, devices, tests, drugs and services a patient will need for, say, a knee replacement or back surgery.

Health Care 8

Health Care Participative System Cost 8

Harvard Business Review

MAY 3, 2018

If health systems are truly going to improve the value of the care they deliver, they need to enlist doctors in the effort. According to a national survey conducted by University of Utah Health, 89% of physicians believe the overall cost of health care in this country is too high. Take groin hernia surgery.

Cost 8

Cost Health Care Operations Metrics 8

Harvard Business Review

OCTOBER 21, 2015

In all of the loud and necessary debates over how to reform health care in the United States before it bankrupts the country, there is one element that has been continually overlooked: the management systems employed by hospitals. Tell us what health-care content you’d like to see more of from HBR. Insight Center.

System 8

System Health Care Management COO 8

Harvard Business Review

NOVEMBER 12, 2018

The UN, for example, has outlined 17 broad Sustainable Development Goals for 2030. The goals include eliminating poverty, offering affordable and clean energy, achieving gender equality, protecting ecosystems, increasing responsible consumption and production, and much more. Progress is measured with 169 targets.

Execution 10

Execution Incentives How To Committee 10

Harvard Business Review

OCTOBER 16, 2017

Leaders in today’s complex health care systems need better processes and systems for aligning day-to-day, clinical-care activities with the strategic goals of their organizations. Transforming Health Care. Insight Center. Sponsored by Medtronic. How leading providers are delivering value for patients.

System 8

System Health Care Quality Report 8

Harvard Business Review

AUGUST 8, 2016

It brought the idea of building a safer health system to the forefront of the public’s mind. Since then, improving health care outcomes has become a central goal in everything from clinical training and research studies to government initiatives and political debate.

Innovation 8

Innovation Health Care Operations Compliance 8

Harvard Business Review

DECEMBER 10, 2015

In today’s health care landscape, consultants often advise independent hospitals to merge with a larger health system. With that goal, we thought carefully about each of our clinical service lines: Are we the best at this service line? Leading Change in Health Care. Insight Center. Sponsored by Optum.

Health Care 8

Health Care Committee Balanced Scorecard Discount 8

Harvard Business Review

OCTOBER 5, 2018

How would we deliver care to a population overburdened with severe mental illness, food insecurity (the lack of consistent access to enough food to lead an active, healthy life) and early-onset chronic diseases — and do so in locations as disparate as Tennessee and Iowa? The Future of Health Care. Insight Center.

Health Care 8

Health Care Metrics Cost Operations 8

Harvard Business Review

OCTOBER 9, 2015

“The proper goal for any health care delivery system is to improve the value delivered to patients … To properly manage value, both outcomes and cost must be measured at the patient level,” Harvard’s Robert Kaplan and Michael Porter tell us. Martin’s Point Health Care-Bangor.

Health Care 8

Health Care Cost Kaplan Porter 8

Harvard Business Review

OCTOBER 3, 2013

The traditional fee-for-service reimbursement model is widely acknowledged to be a major driver of escalating health care costs. Harvard Pilgrim agreed to join the effort because it recognized that traditional payment models were unlikely to help control rising health care costs. The Motives of the Pilot’s Members.

Insurance 8

Insurance Health Care How To Price 8

Harvard Business Review

JUNE 7, 2017

Even the known costs, such as penalties for data breaches in highly regulated industries like health care, are a small piece of the ROI calculation. It’s not just about data corruption — it’s also about how the bad data will reduce operational efficiency and bring production lines to a standstill.

Execution 8

Execution ROI Metrics CEO 8

Harvard Business Review

MARCH 22, 2017

Kaiser Permanente believes that as health care becomes more consumer-oriented, the digital experience becomes a key differentiator. The metrics also changed. In a fragmented media and social landscape, marketers can no longer reach their goals for awareness and reputation just through paid media and PR. The results?

Creativity 14

Creativity Marketing Agility Budgeting 14

Harvard Business Review

OCTOBER 6, 2011

Our stakeholder-based strategy rests on the following key pillars: People: The human factor plays a central role in our operations, and thus our business growth must be tied to the growth of our people. Customers and suppliers: The ultimate goal of our business is not to sell products but to serve customers.

Industry 10

Industry Strategy Supply Chain Long-term 10

Harvard Business Review

MAY 5, 2016

They see disrupted incumbents from retail, finance, health care, transportation, professional services, and manufacturing requiring radical restructuring of assets, productivity , and innovation. That process was quickly fixed — and illuminated the pathology of valuing productivity metrics divorced from UX.

Levitt 8

Levitt Disaggregation Kaizen Call Center 8

Harvard Business Review

OCTOBER 29, 2012

These deficiencies are as common in health care and education as they are in manufacturing and retail. and then devising metrics for monitoring progress over the short and long terms. Ideally, goals should be visible to everyone and should be translated into companywide, group, and individual targets that are tracked frequently.

Management 8

Management Benchmarking Short-term Incentives 8

Harvard Business Review

MARCH 8, 2018

Health Care’s New Frontier. How technology is changing the design and delivery of care. Like banks, airlines, and retailers, health care providers will need to offer an easy, digital front-end experience to their customers. First, what strategic goal would virtual care help achieve today?

Health Care 8

Health Care Retail Strategy Licensing 8

QAspire

NOVEMBER 18, 2014

With over 25 years of experience she has provided departmental leadership, consulting, training and coaching solutions for manufacturing, health care, high technology, government, and nonprofit organizations. She has written 14 business books and speaks on a broad range of topics of interest to leaders and managers.

System 177

System Books Health Care Blog 177

Harvard Business Review

SEPTEMBER 24, 2013

That breakthrough is value-based care, the goal of which is to lower health care costs and improve quality and outcomes. Not everyone, however, is onboard yet, because part of the value-based equation is that hospitals will be paid less to deliver better care. How the Health Care World Will Change.

Health Care 9

Health Care Supply Chain Cost Quality 9

Harvard Business Review

OCTOBER 26, 2015

Some leading proponents of health care reform have argued that the goal of any health care system should be to deliver the most value to patients : the outcomes achieved for treating a medical condition relative to the costs incurred over a complete care cycle. Insight Center.

Health Care 8

Health Care Metrics Cost Activity Based Costing 8

Harvard Business Review

OCTOBER 19, 2015

Consistent with Value Based Health Care principles , HOI and RI measure and track their outcomes and costs for every patient’s cycle of care. But both extend their outcomes measurement far beyond these common measures to include pre- and post-operative patient outcomes specific to the medical conditions they treat (e.g.,

Health Care 8

Health Care Cost Activity Based Costing Metrics 8

Harvard Business Review

OCTOBER 22, 2015

In the last six years, a Harvard Business School team has worked with dozens of health care organizations to help them understand the true costs of their treatments for many medical conditions. Establishing this committee signaled that implementing value-based health-care delivery was an institutional priority.

Mayo 8

Mayo Health Care Committee Project 8

Harvard Business Review

OCTOBER 17, 2017

Many adult health care outcomes are shaped in childhood. Current models of pediatric primary care do little to address these “non-medical” causes and consequently have been largely ineffective in preventing adult disease. Reforming primary care pediatrics therefore has great potential for improving overall U.S.

Health Care 10

Health Care Metrics Efficiency Absenteeism 10

Harvard Business Review

OCTOBER 20, 2015

Human factors science, which studies the relationship between human beings and systems in order to improve efficiency, safety, and effectiveness, is now being applied broadly in health care in everything from information management to the design of operating rooms. The patient-safety movement seems to have plateaued.

Mayo 8

Mayo Health Care Six Sigma System 8

Harvard Business Review

SEPTEMBER 20, 2013

Based in Appleton, Wisconsin, ThedaCare is a five-hospital health system with 26 clinics, other allied services, and more than 6,000 employees. It has been a pioneer in applying lean methodology in health care in order to tackle quality and cost issues. Leading Health Care Innovation. Fully use the talent.

Health Care 8

Health Care Quality Decentralization Planning 8

Harvard Business Review

OCTOBER 11, 2017

To date, only small steps have been taken at most health care systems (for example, clarifying the costs of specific tests during the test-ordering process), and new clinical analytics systems that offer better insights into costs and efficiency often aren’t integrated into day-to-day clinical care. Insight Center.

Cost 8

Cost Management Health Care System 8

Harvard Business Review

FEBRUARY 24, 2017

Great stories are credible, simple, consistent, and use both financial and nonfinancial metrics to link a long-term vision and firm values with a distinctive business strategy and focused operational priorities. ” The blueprint included the company’s purpose, vision, values, and strategic goals, and fits on a single page.

CEO 9

CEO Short-term Long-term EPS 9

Harvard Business Review

AUGUST 1, 2018

How companies are using artificial intelligence in their business operations. In data science, greater “discriminatory potential” is a primary goal. Combine traditional machine learning metrics with fairness measures. Anchoring bias may lead to over-reliance on the first piece of information examined. Insight Center.

Sample 10

Sample Project Self-aware Training 10

Harvard Business Review

MARCH 29, 2016

What is excellent health care? In medicine we’ve long operated under the mantra “doctor knows best.” So imagine their reaction when University of Utah Health Care (UUHC) started surveying patients and asking them how they define excellence. Better care. Here is what it looks like at UUHC.

Review 8

Review Health Care Quality Cost 8

Harvard Business Review

DECEMBER 13, 2016

health care’s movement away from the traditional fee-for-service system to one that is based on value, paying providers on the basis of the quality of outcomes achieved for the money spent. Consequently, care providers will continue to be under tremendous pressure to change. Innovating for Value in Health Care.

Health Care 8

Health Care Innovation Insurance P&L 8