Terry Starbucker

JULY 12, 2015

We had just finished a review of one of our operating centers in Cheyenne, Wyoming. After all, this was a telecommunications and cable TV operation, and they were used to observing a far different situation. But there, along that linear path, was the framework, path, and process for leadership success. “How did you do this?

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BHAG Leadership Telecommunications Metrics 150

Terry Starbucker

DECEMBER 4, 2016

It’s also a show of respect that pays enormous dividends later in the process. Step 9: Establish the “Immutables” – You’re now ready to lay down a few operational “immutables” – your leadership lines in the sand. In my business those numbers were total customer counts, operational fault rates, and our Net Promoter Score.

Leadership 150

Leadership Mission Statement Metrics Survey 150

Terry Starbucker

OCTOBER 8, 2017

As SVP of Operations, I approached my first visit to the field after his death with a great deal of trepidation. I set a goal of at least meeting every one of the 1,100 employees in my department. I also added some real goals and objectives to the mix – the things that I believed would get them to happiness.

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Leadership Bottom-up Metrics Mentor 192

Terry Starbucker

JUNE 6, 2010

Analyze and Absorb Your Current Position – Just like we “studied&# up in January to know our business plan inside and out, we need to analyze and absorb the year-to-date operating results, so we can make meaningful comparisons (and more importantly, any mid-course corrections). Popularity: 2% [ ?

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Leadership Blog Learning-by-Doing Benchmarking 263

Terry Starbucker

MAY 16, 2010

How these two goals are connected by the company’s leadership is critical to building operational greatness – an organization that is working at high efficiency, with great enthusiasm and ever increasing productivity. Goals are set for these metrics, and rewards are given for hitting and/or exceeding them.

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Metrics Mission Statement Download Objective 243

Terry Starbucker

AUGUST 1, 2010

He had just spent several days reviewing our business operations, and after absorbing our successes and industry-leading metrics, he couldn’t figure it out on his own. What’s the overarching goal? The “ big, hairy, and audacious &# goal? “Vi&# is Vision. What are our shared values? ranked on a 1-10 scale.

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Blog Metrics Learning-by-Doing Handbook 246

Terry Starbucker

MAY 1, 2011

It’s a 5-step process: 1. Transform the Goals to a Cause. I was in the cable television business (for 23 years), and part of my leadership role was to oversee field operations, which included the service and installation technicians. The goal is a high IRR, and the resulting Cause is “ meaningfully increasing shareholder value”.

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IRR Leadership Metrics Goal 295