Harvard Business Review

SEPTEMBER 21, 2016

Before joining Facebook as a security engineer in 2015, I worked in industries from consulting to manufacturing to retail. Driving Financial Goals. Effective security investments and strategic planning can improve a company’s bottom line. This isn’t the case.

Team 8

Team P&L Engineering Cost 8

Harvard Business Review

NOVEMBER 13, 2017

When leaders fail to understand the competitive context of their organizations, they sometimes hide behind unrealistic goals to overcompensate. In one of the largest global retail companies I worked with, executional capacity was unusually constrained for an organization of its size and margins.

Execution 8

Execution Strategy Budgeting Learning Curve 8

Harvard Business Review

APRIL 29, 2015

The hardest part is connecting long-term goals to near-term actions — especially when those new actions directly threaten the way you make money right now. Back before the passage of the Affordable Care Act, MedStar’s leaders decided they needed a strategic plan to reimagine the company in 2020.

Strategy 8

Strategy Long-term Health Care Insurance 8

Harvard Business Review

JUNE 20, 2014

Giving the CMO a clear role in the strategic planning process is a good start. It’s a practical way not only to inject a customer perspective into the core planning activities, but it also provides the CMO with the big-picture business perspective. Since the CMO often does not have authority over relevant functions (e.g.

CEO 8

CEO Marketing Hotels Long-term 8

Strategy Driven

OCTOBER 25, 2013

The goal was to keep litigation from occurring, which was met. Another energy industry client operated coal mines. The common denominator was open communications with customers, where other retail centers try to stifle mention of incidents. The crisis plan must be part of the bigger process, not an adjunct or afterthought.

Crisis Management 77

Crisis Management Crisis Risk Management Budgeting 77

Strategy Driven

SEPTEMBER 2, 2011

Validate your worth to the overall company operation. Become top management’s partner in efficiency of operations. Product-service movement at retail levels. Continuous quality improvement within your own operation. 7 Stages in Making a Case for Business Funding: Link to a strategic business objective.

Budgeting 50

Budgeting Planning Strategic Planning Competitive Advantage 50

Strategy Driven

OCTOBER 11, 2013

Business shift from the retail dealer customer service mentality of Firestone shifted to a high-production tire operation. During the years while K-Mart did not plan for change, Target and Wal-Mart did plan, change and established defined marketplace niches. Retail stores are about more than just storefront locations.

Crisis 58

Crisis Crisis Management Retail Budgeting 58

Strategy Driven

OCTOBER 4, 2013

For many years, we will be measuring how loss of corporate credibility has tainted all facets of business, in terms of remediation, replacement, litigation, make-good, rework, damage control, recovery process, settlements to victims, decreased stock market value and sagging retail sales.

Crisis 58

Crisis Airlines Transportation Crisis Management 58

Strategy Driven

JULY 6, 2012

While all good leaders must keep the company’s internal operations moving forward, the very best ones must also be looking outside the company towards the customers, clients, financiers, volunteers and the organization’s entire affected constituencies. Base-Level Sellers (door-to-door, telephone, clerks and checkers, retail sales).

Business Development 51

Business Development Development Learning-by-Doing Ethics 51

Strategy Driven

DECEMBER 15, 2010

What’s optimal for you – with your goals and values – could very well be suboptimal for the next person. Get executive buy-in and foster accountability It’s not enough for executives to agree on the goals, business rules and constraints, and decisions that will be made. Of course, it’s the “defined sense” that makes things murky.

Resources 50

Resources Process Constraint Objective 50

Strategy Driven

FEBRUARY 4, 2011

Tactics deemed as ’standard operating procedure’ for some companies were exposed and ridiculed by others. Operational Statistics. Retailers make 70% of their earnings in the fourth quarter of each year. people steal $20,000 from coin-operated machines. Formerly sainted icons went down in disgrace.

Ethics 59

Ethics Cost Crisis Learning-by-Doing 59

Strategy Driven

JANUARY 24, 2011

Plus, as a result of a lack of cross-organizational coordination and cooperation, Nokia wasn’t able to improve its proprietary operating system, Symbian, which would have allowed it to support a more sophisticated smartphone. Shared goals and clearly defined roles provide the foundation upon which cooperation and coordination can be built.

Execution 67

Execution Company 360-Degree Feedback Cooper 67