The Practical Leader

AUGUST 16, 2023

A flight attendant’s response showed how management just didn’t get it, “We’re smiling in spite of the fact that we’re doing our job with fewer flight attendants, a system that often breaks down, and a product that’s deteriorated.” Brand management is an inside job.

Energy 52

Energy Crisis Absenteeism Leadership 52

The Practical Leader

JULY 25, 2011

Reinforcing this month’s four-part series of blog posts on The Three Rings of Perceived Value, here are key perspectives on using our customer perceptions of their reality with your product or service. "No It is always a utility, that is, what a product or service does for him." " "…Bain & Co.

Drucker 56

Drucker Goleman Quality Survey 56

Harvard Business Review

DECEMBER 13, 2017

Because I teach a course on Product Management at Harvard Business School, I am routinely asked “what is the role of a Product Manager?” ” The role of a Product Manager (PM) is often referred to as the “CEO of the Product.” Performing market assessments. Core Competencies.

Productivity 8

Productivity Products Core Competence Management 8

Persuasive Powerhouse

AUGUST 31, 2010

and Gretchen Johnson of Virtual Wordplay Marketing Communications for a few years, a caring and supportive group of individuals who have helped each other without reservation to be successful in business and in life. He was, and still is, my Myers-Briggs Type Indicator mentor as I was learning my way around that instrument.

Skills 181

Skills Books Blog Mentor 181

Persuasive Powerhouse

SEPTEMBER 13, 2010

We may be snowed by the public relations machine that “markets” a poor leader. I agree it is hard to confront your boss and it is even harder to go over your boss but it can hurt the organization and its productivity. We might simply vote without doing our homework first. Worse yet, we may not vote for anyone.

Leadership 150

Leadership Follow-up Blog Greenleaf 150

Harvard Business Review

OCTOBER 12, 2011

It includes stock markets, economic cycles, wars, company fortunes, and career paths. Emotional Intelligence , by Daniel Goleman. Goleman, in contrast, is one of the first authors to peer through a physiological lens at the emotionality of our thinking.

Senge 12

Senge Goleman Emotional Intelligence Politics 12

Ask Atma

MAY 20, 2012

Examples could come from art, comics, film, music, architecture, economics (weird black markets), music, media, etc… Creating opportunities for team members to communicate and share both creatively and intellectually improves team communications and fosters innovation. Improves productivity by improving morale.

Team 52

Team How To Knowledge Management Self-aware 52