Leading Blog

SEPTEMBER 23, 2013

Getting executives into a room and hammering out a contract doesn''t make a deal. This means priming the pump through joint sales calls and other marketing efforts. Besides, watching peers make money is far more motivating than a month of training and pep talks. Every partnership is like moving a stubborn mule. Think Small.

Succession 284

Succession Early Adopters Hammer Price 284

Strategy Driven

JUNE 25, 2012

First, it’s a heavy dose of product training. for all product training. Trainers and training departments will scoff at this because it will mean a huge reduction in what they do and how they do it. MAJOR CLUE: All product training should be given at a customer’s place of business. Outside training.

Training 50

Training Price Hammer Customer Loyalty 50

Strategy Driven

FEBRUARY 9, 2015

Here are the most prominent examples : Provide positive attitude training for everyone in the company. Provide specific and customized empowerment service training for everyone in the company (what is EACH employee allowed to do and say to a customer?). Many Happy Returns : Return on training. Return on leadership.

ROI 50

ROI Customer Loyalty Airlines Loyalty 50

Steve Farber

MAY 31, 2017

As a motivational speaker, my mentors (and I’ve had several including Jim Kouzes, Tom Peters, and Terry Pearce) had more confidence in my abilities than I did, and always looked for opportunities to shove me into the training and speaking spotlight. Try building a tree fort with no hammer or nails (not that I’ve done that).

Mentor 74

Mentor Quality P&L Hammer 74

Steve Farber

MAY 31, 2017

As a motivational speaker, my mentors (and I’ve had several including Jim Kouzes, Tom Peters, and Terry Pearce) had more confidence in my abilities than I did, and always looked for opportunities to shove me into the training and speaking spotlight. Try building a tree fort with no hammer or nails (not that I’ve done that).

Mentor 40

Mentor Quality P&L Hammer 40

Strategy Driven

APRIL 22, 2011

Unusually Excellent: The Necessary Nine Skills Required for the Practice of Great Leadership by John Hamm. Unusually Excellent is a back-to-basics reference book that offers both seasoned and aspiring leaders a framework for understanding and a guide for applying the battle-tested fundamentals of leadership at every stage of their careers.

CEO 60

CEO How To Venture Capitalist Follow-up 60

Harvard Business Review

JANUARY 7, 2011

Process gurus such as Michael Hammer , Jim Champy , Geary Rummler , and Alan Brache have long maintained that companies must appoint process owners to ensure that processes are improved across functions. There were few role models and little time for training. How many times have you heard "I'm a finance person" or "I'm a marketer"?)

Process 15

Process Champy Competitive Advantage Hammer 15