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Everybody Loves Bob – Faster Cheaper Better: The 9 Levers for Transforming How Work Gets Done

Strategy Driven

Hershman and Dr. Michael Hammer. How the new job of process owner can tie together the separate silos that characterize the traditional organization to change the way work is done and how people relate to one another. There is an alternative to the fragmented work process, and it allows us to be faster, cheaper, and better.

Hammer 50
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Creating Customer Focused Teams, Part 3

Strategy Driven

It is possible to develop and grow powerful organizations in challenging times-it just takes courage, determination, and actionable techniques that work. They are necessary stepping-stones in the process that leads to high performance. In the process of development, teams most often get stuck in Stage 2.

Team 58
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Creating Customer Focused Teams, Part 2

Strategy Driven

It is possible to develop and grow powerful organizations in challenging times-it just takes courage, determination, and actionable techniques that work. A Normal Process for Team Development. Performance standards hammered out. Typically companies cannot stay in business by doing this. This is normal. Focus on customers.

Team 64
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From Zipcar to the Sharing Economy

Harvard Business Review

Led by the writings of Michael Hammer and Tom Davenport , firms realized that they didn't need to organize work the way they used to. Our mobile devices are powerful computers connected to high-speed networks. Today, a decade after the launch of the iPod, consumers are starting to reach the same realization.

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A Survey of 3,000 Executives Reveals How Businesses Succeed with AI

Harvard Business Review

And AI success stories are becoming more numerous and diverse, from Amazon reaping operational efficiencies using its AI-powered Kiva warehouse robots, to GE keeping its industrial equipment running by leveraging AI for predictive maintenance. Machine learning is a powerful tool, but it’s not right for everything.

Survey 11
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Balancing Push and Pull Approaches to Improvement

Harvard Business Review

Almost every process improvement initiative I've researched over the last three years in more than 50 organizations has been pushed from the top. These mandated-from-above programs include Lean Six Sigma initiatives with experts (" Belts ") in command, big IT implementations, and reengineering of major end-to-end processes.

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Please Don’t Hire a Chief Artificial Intelligence Officer

Harvard Business Review

As the market has matured, AI is beginning to move into enterprises that will use it but not develop it on their own. They hope AI can improve productivity, automate existing process, provide predictive analysis, and extract meaning from massive data sets. The AI technologies of today are astoundingly powerful. Insight Center.