Six Disciplines

MAY 17, 2013

This importance was hammered home to me in a lunch meeting with “Sandy,” who recently moved to a much larger organization. This small team was one of the most productive, spirited and lively groups I''ve ever known. She commented, “It’s just not the same. I feel like a number. Effective Communication. Customer Intimacy.

Customer Intimacy 116

Customer Intimacy Hammer Competitive Advantage Organization 116

Joseph Lalonde

SEPTEMBER 18, 2017

How do they produce the products they produce? During his interrogation, CIA Deputy Director Irene Kennedy (Sanaa Lathan) had a team of CIA operatives crash the interrogation and kill the terrorists. Great leaders know what they’re looking for: Irene was looking for a new black operative. She leveled the truth hammer.

Leadership 127

Leadership Hammer Team Process 127

Sales Wolf Blog

AUGUST 9, 2010

Successories Motivational Products Talent Managment Magazine Testing and Assessments - An Employers Guide to Good Practices Testing and Assessments - DOL The Rainmaker Group - Possibility Maximization An amazing group of people commited to making a difference in the world they live - one soul, one organization, one Customer Experience at a time. .

Blog 124

Blog Human Resources Human Capital Talent Management 124

Deming Institute

OCTOBER 29, 2018

A product or service possesses quality if it helps someone and enjoys a sustainable market.”. In a timeframe in which mating parts in this car plant could not be assembled without hammers, Pipp directed his staff to purchase competitors cars and take them apart. Post by Bill Bellows, Deputy Director, The Deming Institute. “A

Deming 31

Deming Compliance System Engineering 31

Harvard Business Review

MAY 14, 2015

As a practitioner of a design-led form of product development, and in my own research and writing about an empathetic approach to product design, I’m overtly critical of the Lean manifesto. While many startups fail because of poor execution, I would argue that the majority fail because their product has no market.

Productivity 8

Productivity Products Reis Definition 8

Harvard Business Review

SEPTEMBER 10, 2014

Instead, smart organizations are driving analytics to an even deeper level within business processes— to make real-time operational decisions , on a daily basis. These operational analytics are embedded, prescriptive, automated, and run at scale to directly drive business decisions. Centuries ago everything was manufactured by hand.

Company 8

Company Hammer Operations Information Technology 8

Harvard Business Review

MAY 15, 2012

To stay competitive, organizations need to continually find opportunities for innovation in key processes such as customer service and product development, and adoption of a new process almost always requires the implementation of new information technology. Hammer's thinking was very powerful, but I'd challenge that last point.

Process 11

Process Innovation Hammer Resistance 11

Harvard Business Review

SEPTEMBER 10, 2014

Instead, smart organizations are driving analytics to an even deeper level within business processes— to make real-time operational decisions , on a daily basis. These operational analytics are embedded, prescriptive, automated, and run at scale to directly drive business decisions.

Company 8

Company Hammer Operations Process 8

Harvard Business Review

APRIL 6, 2018

It happens all the time: A group of managers get together at a resort for two days to hammer out a “strategic plan.” McDonalds had to do this when on “product range” it took this position: Traditional meal range but with an increased emphasis on salad items and with the option for customers to design their own burgers.

Strategic Planning 14

Strategic Planning Planning Objective Seminar 14

Harvard Business Review

OCTOBER 16, 2014

trillion market by 2020 — lay in its ability to operate with little or no “human intervention.” Today, companies usually envision singular product offerings for the Internet of Things, resulting in store shelves with things that do not connect very well to other things once the consumer gets them home.

Hammer 9

Hammer Fashion Sample Information Technology 9

Deming Institute

SEPTEMBER 23, 2019

This article is the first of a series I am preparing in collaboration with Dick Steele , a Board Member of The Deming Institute, to offer our thoughts on the legendary Toyota Production System and its connection to the management system within Toyota and how it was inspired by Dr. Deming. Figure 1 – Production Viewed as a System.

System 74

System Productivity Products Deming 74

Harvard Business Review

SEPTEMBER 21, 2016

The businesses most at risk from platforms powered by rapidly improving online technologies aren’t, in fact, traditional businesses that sell products and services to consumers. They’re “traditional” matchmaker businesses that have been operating platforms for connecting different groups of customers.

Technology 8

Technology Hammer Operations Magazine 8

Harvard Business Review

JULY 18, 2014

He had grown up in northwestern Germany, where his father owned mills that heated small amounts of charcoal and iron together to make steel that could be hammered and sharpened into knife blades. Their biggest customers were blacksmiths who hammered a few inches of heated iron bar into a horseshoe or a hinge.

Industry 8

Industry Hammer Transportation Technology 8

Harvard Business Review

FEBRUARY 25, 2016

Far too often, leaders who are closing or shrinking an operation take the old tough guy approach. ” Tell them why they’re losing their jobs, whether it’s because of a drop in demand, changes in technology, or productivity and quality issues. Work with suppliers to ensure that service and product quality are sustained.

Hammer 8

Hammer Operations Quality Project 8

Harvard Business Review

JANUARY 11, 2017

The companies that are most vocal about environmental and social issues tend to be big, mass-market brands — well-known retailers , consumer products giants , and tech firms that are telling a new story to consumers who increasingly care about sustainability. As a result, Belvedere’s greenhouse gas emissions have dropped by 40%.

Supply Chain 8

Supply Chain Payback Period Brand Energy 8

Strategy Driven

MAY 4, 2020

Retraining requires extra time they often don’t have,m and it can grind productivity to a halt. Much of the modern business tools and systems are so intuitive that there is less manual input or operation than ever while maintaining excellent quality. Innovative Appearance. Best Benefits.

Hammer 68

Hammer Efficiency Tools Innovation 68

Harvard Business Review

AUGUST 2, 2016

On Monday Uber said that it is selling its operation in China to a rival Chinese ride-sharing company whose CEO was in that foreshadowing photo. Kalanick gets the same on Didi Chuxing’s board, and Uber gets around a 20% share of the Chinese company, which will run Uber’s Chinese operation as a separate brand.

Marketing 8

Marketing CEO Mass Marketing Price 8

Harvard Business Review

JUNE 10, 2011

An executive in the company's finance operations adopted a Six Sigma belt-driven approach to reduce costs in the company's global shared service centers. can often have a superior attitude and be zealots with a hammer, so that everything looks like a nail. Consider the competition between push and pull camps in a major oil company.

Six Sigma 15

Six Sigma Bottom-up Cost Project 15

Harvard Business Review

MARCH 5, 2013

If you follow the logic of that equation, then, selling value means creating some benefit through the sales process beyond that provided by the product or service itself. If they didn't, the only way you can profit from your sales operation is by reducing costs. Help clients address problems with solutions they hadn't considered.

Hammer 8

Hammer System Course Process 8

Harvard Business Review

NOVEMBER 13, 2012

Shifting from Drucker's erudition and measured tone to Hammer's revolutionary and provocatively violent declarations ("don't automate, obliterate") was a bit dizzying. During difficult economic times, organizations often seek ideas on how to cut costs or perform operations more efficiently.

Prahalad 15

Prahalad Hamel Core Competence Leadership 15

Harvard Business Review

OCTOBER 18, 2018

The team had dropped the ball on inquiries from several retailers interested in its products by failing to coordinate getting them into the company’s system quickly. The next morning, Lance was in his office when he got a text from Jhumpa, the head of product and merchandising: Can you talk? He needed to fix this. Nina laughed.

Case Study 13

Case Study Team CFO Merchandising 13

Harvard Business Review

DECEMBER 4, 2017

For example, [Andrew] Liveris talked about the focus Dow [Chemical] has on great chemistry and designing new sustainable product lines and being willing to cannibalize existing products. For example, installing a rapidly deployable flood barrier around your campus can help keep your buildings operational during megastorms.

Project 8

Project Advice Henderson Short-term 8

Harvard Business Review

APRIL 18, 2016

It comprises a range of conceptual and analytical operations, including problem definition, signal processing, pattern recognition, abstraction and conceptualization, analysis, and prediction. If all you have is a hammer, then everything will look like a nail. Further second- and third-order interactions occur downstream.

Strategy 8

Strategy Supply Chain Technology Engineering 8

Harvard Business Review

AUGUST 28, 2017

And AI success stories are becoming more numerous and diverse, from Amazon reaping operational efficiencies using its AI-powered Kiva warehouse robots, to GE keeping its industrial equipment running by leveraging AI for predictive maintenance. Investment in AI is growing and is increasingly coming from organizations outside the tech space.

Survey 11

Survey Execution First-mover Advantage Technology 11

Harvard Business Review

APRIL 7, 2016

Part of its success is that the company supports a collaborative work environment and boasts transparent operations from the top down. In addition, Genesys began actively networking to build a talent pool, and even organized a two-hour event to introduce high school students to the company’s products.

Marketing 8

Marketing Strategy Hammer Media 8

Strategy Driven

APRIL 22, 2011

But if your employees take a risk and fail, and you come down on them like a hammer, guess what? They create resentment among employees who are giving it their all, and they drag down productivity. There are two basic operating modes for organizations under high-stakes execution pressure. Because innovation requires it.

CEO 57

CEO How To Venture Capitalist Follow-up 57

Harvard Business Review

SEPTEMBER 16, 2014

Abigail Noble: The other thing that we’re seeing is from the customer side — that they want things that have social impact and environmental responsibility and products that serve those needs. Whether it’s Warby Parker eyeglasses or Method home products or any one of a variety of other consumer products.

Insurance 8

Insurance Bond Hedge Bottom-up 8

Strategy Driven

FEBRUARY 9, 2015

‘Return on Investment’ (ROI) in business is predicated on the ability of the company to deliver as promised in product, profit, and its accompanying service. The receptionist or telephone operator. Return on quality product. How’s yours? ROI REALITY: Do you want to deliver service that’s satisfactory or remarkable?

ROI 50

ROI Customer Loyalty Airlines Loyalty 50

Chris Brady

FEBRUARY 8, 2010

Government is like a sledge hammer. It is only good at one thing, and the use of a sledgehammer is obvious. However, when you are a sledgehammer, every problem tends to look like a cinder block in need of smashing. What a surprise, with former Monsanto executive Vilsek as the Secretary of Agriculture.

Politics 77

Politics Blog Travel Letter 77

Harvard Business Review

MARCH 7, 2011

In addition to laying out an approach for making one-time improvements, Reengineering's high priest (the late Michael Hammer) had advice for organizations wanting to sustain improvement. What's more, the company helped develop Hammer's PEMM concept and is now training Lean managers.

Six Sigma 14

Six Sigma BPM Process Hammer 14

Harvard Business Review

JANUARY 23, 2017

They may be flesh and blood to the senior team and the assistants in the C-suite, but to people in outer orbits, from operational departments to business units, they are imaginary constructs. He instructed employees to take hammers in hand — not to fix the flaws but to destroy the imperfect products.

Stage-Gate 8

Stage-Gate CEO Insurance Hammer 8

Harvard Business Review

APRIL 27, 2015

By comparison, think of the long strides many businesses have made in reengineering their supply chains, boosting product quality, and rolling out lean six sigma. Innovators see their organization, and the world around it, as a portfolio of skills and assets that can be endlessly recombined into new products and busi­nesses.

Innovation 8

Innovation Company Engineering Supply Chain 8

Harvard Business Review

JANUARY 7, 2011

Process gurus such as Michael Hammer , Jim Champy , Geary Rummler , and Alan Brache have long maintained that companies must appoint process owners to ensure that processes are improved across functions. Air Products, Nokia, and Shell, among others, followed this advice and created top-level process owners. And they succeeded wildly.

Process 15

Process Champy Competitive Advantage Hammer 15

Harvard Business Review

NOVEMBER 1, 2012

But while field organizing is essential in this closely contested race, the groundwork has been laid over many months by the campaigns' digital operations. But it's clear that online operations have become so central to political success, everyone has to play: Romney simply cannot afford to cede the advantage and focus elsewhere.

Media 8

Media Marketing Politics Hammer 8