Harvard Business Review

MAY 31, 2017

Before 1999 “performance” had a simple, unidimensional definition for health care leaders and their boards: It was shorthand for the CFO’s financial report, summarizing operating margins. The financial health of the organization was the most important metric for management and governance to follow.

Health Care 12

Health Care Chief Financial Officer Comparison Quality 12

Harvard Business Review

DECEMBER 2, 2015

Many health care organizations today are striving to deliver better patient outcomes at lower cost and to be rewarded for accomplishing both. A “value management office” can greatly enhance an institution’s ability to improve outcomes and costs across the enterprise. Leading Change in Health Care.

Health Care 8

Health Care Management Cost Efficiency 8

Harvard Business Review

DECEMBER 9, 2015

It is a widely held belief among health care leaders that comparing their hospitals and clinics to peers is very important. health care quality and safety is abysmal: The evidence suggests that between 240,000 to 400,000 deaths occur each year due to medical errors. (I Leading Change in Health Care.

Health Care 8

Health Care Benchmarking Process Operations 8

Harvard Business Review

DECEMBER 3, 2015

More and more health care organizations are beginning to track their performance on outcomes – and they’re finding that getting started isn’t easy. Above all, it requires strong resolve and adept leadership. Above all, it requires strong resolve and adept leadership. Leading Change in Health Care.

Health Care 8

Health Care Mayo Long-term Committee 8

Harvard Business Review

OCTOBER 21, 2015

In all of the loud and necessary debates over how to reform health care in the United States before it bankrupts the country, there is one element that has been continually overlooked: the management systems employed by hospitals. If managers achieve the objectives, they are rewarded.

System 8

System Health Care Management COO 8

Harvard Business Review

NOVEMBER 22, 2010

This post is part of an HBR Spotlight examining leadership lessons from the military. When I was interviewing to be the executive director of a healthcare non-profit, the People's Health Clinic (PHC), members of its board of directors questioned my experience. They wanted to know what someone coming from the U.S.

Health Care 13

Health Care Delegation PR Operations 13

Harvard Business Review

NOVEMBER 23, 2016

Innovating for Value in Health Care. In 2011, when I came to Centura Health in Colorado as President of its largest operating group (Mountains and North Denver Operating Group or MNDOG) and CEO of its flagship health organization, Saint Anthony Hospital, I saw a clear mandate for change. Insight Center.

Health Care 8

Health Care How To Operations Quality 8

Harvard Business Review

JUNE 8, 2017

Bundled payments in health care have gained favor because they can reduce costs and help improve outcomes. In essence, episodic bundles cover the cost of a patient’s care from start to finish—all the procedures, devices, tests, drugs and services a patient will need for, say, a knee replacement or back surgery.

Health Care 8

Health Care Participative System Cost 8

Harvard Business Review

OCTOBER 17, 2018

Medicine involves leadership. Nearly all physicians take on significant leadership responsibilities over the course of their career, but unlike any other occupation where management skills are important, physicians are neither taught how to lead nor are they typically rewarded for good leadership. STOCK4B-RF/Getty Images.

Training 13

Training Leadership Health Care Education 13

Harvard Business Review

NOVEMBER 5, 2013

health care are Accountable Care Organizations (ACOs) — networks of doctors, hospitals and usually payers banded together to rein in costs by providing higher quality, better coordinated care, with primary care doctors central to the process. Among the current remedies for U.S.

Health Care 8

Health Care Organization Incentives Metrics 8

Harvard Business Review

NOVEMBER 21, 2013

Much has been made of the distinction between leadership and management. Too many managers, not enough leaders, the critics say. Leadership is uplifting, they imply, while management is boring — just a bunch of rigid bureaucrats spinning red tape, or emphasizing efficiency over effectiveness.

Management 8

Management Real Estate Information Technology Execution 8

Harvard Business Review

JUNE 24, 2014

While organizational culture issues took center-stage, the agency’s antiquated systems for personnel management, appointment booking, and medical histories probably made things worse. Modernization of some of those legacy systems could be a solution to free up more resources to fulfill the primary mission, which is health care for veterans.

CIO 8

CIO Health Care Metrics Software 8

Harvard Business Review

SEPTEMBER 17, 2013

Many hospitals, including the Cleveland Clinic , are implementing a variety of strategies to improve the patient experience —an issue that’s rapidly becoming a top priority in health care. The Accountable Care Act now links performance related to patient-experience metrics to reimbursement.

Health Care 9

Health Care COO Operations Storytelling 9

Harvard Business Review

OCTOBER 5, 2018

CareMore’s longtime focus had been providing patient-centered, managed care to seniors in California, Arizona, Nevada, and Virginia under Medicare Advantage. The Future of Health Care. There were internal doubts as well. Insight Center. Sponsored by Medtronic. Creating better outcomes at reduced cost.

Health Care 8

Health Care Metrics Cost Operations 8

Harvard Business Review

JUNE 16, 2014

At a recent conference, Dell founder Michael Dell spoke of the billions of patients who received better health care and the billions of students worldwide who had access to better education as a result of Dell’s information technologies. Reward inspirational leadership as much as effective task management.

Customer Loyalty 13

Customer Loyalty Human Capital Wilde Health Care 13

Harvard Business Review

MAY 5, 2016

Aggravated and depressed by the decline of their core memory business in the 1980s, Intel’s top management struggled for strategic clarity. ” That clean-sheet perspective emboldened Intel’s leadership to abandon memory and focus on microprocessors. How best to draw actionable inspiration from Grove?

Levitt 8

Levitt Disaggregation Kaizen Call Center 8

Harvard Business Review

AUGUST 7, 2014

By contrast, we have seen many struggling teams that award recognition for activity metrics (e.g., Johns Hopkins Medical, the internationally renowned health care system, has recently taken a bold step toward rewarding outcomes. Leadership Leading teams Managing people'

Peer Review 8

Peer Review Health Care Teamwork Incentives 8

Harvard Business Review

OCTOBER 17, 2017

The cognitive and emotional demands on managers have rarely been more complicated or intense. One recent global research survey of employee assistance programs found that, combined, employee anxiety, stress, and depression accounted for over 80% of all emotional health cases in 2014, compared with 55% in 2012. Transforming Health Care.

Stress 8

Stress Self-aware Software Emotional Intelligence 8

QAspire

NOVEMBER 18, 2014

Lisa Haneberg is an expert (and lifelong student) in the areas of organization development, management, leadership, talent management, and personal and organizational success. She has written 14 business books and speaks on a broad range of topics of interest to leaders and managers.

System 175

System Books Health Care Blog 175

Harvard Business Review

MAY 8, 2017

Whereas most business lists analyze companies by traditional metrics such as revenue or by subjective assessments such as “innovativeness,” our ranking evaluates the ability of leaders to strategically reposition the firm. We then narrowed the list to 18 finalists using three sets of metrics: New growth.

Franchising 15

Franchising CEO Business Model Strategy 15

Harvard Business Review

MARCH 22, 2017

Kaiser Permanente believes that as health care becomes more consumer-oriented, the digital experience becomes a key differentiator. The metrics also changed. This gives marketing an opportunity to measure and manage itself in new ways. The results? Bring creativity to measurement. Think like a startup.

Creativity 13

Creativity Marketing Agility Budgeting 13

Harvard Business Review

JUNE 18, 2018

Some have argued that most financial incentives are too small to make a difference, but even in the UK’s national health system, where up to 30% of clinicians’ income is paid through a P4P system, patients’ health have not markedly improved since 2004, when the system was introduced.

Incentives 8

Incentives Guidelines Quality Bottom-up 8

Harvard Business Review

JUNE 17, 2014

Tug of war management. When companies decide to add to their design headcount, particularly in management positions, there’s often an unintended consequence: A battle between the new hires and the non-designers who have gotten used to making de facto design decisions. Some companies stop at second base when it comes to design.

Supply Chain 8

Supply Chain Software B2B Brand 8

Harvard Business Review

OCTOBER 6, 2011

We have been deploying technology, re-engineering, training, and adopting modern IT-enabled management platforms to help our workers improve their productivity, hence their income. We have positioned ourselves not just as a productivity-driving force but also as an agent of society by investing in education and health care for our people.

Industry 10

Industry Strategy Supply Chain Long-term 10

Harvard Business Review

OCTOBER 30, 2013

Among the many changes ushered in with the new health care law is the shift to value-based purchasing, which ties a system’s Medicare and Medicaid reimbursements to the quality of the services it provides. These broad drivers are, in fact, common to most of our clients across the health care industry. A Case in Point.

Health Care 8

Health Care Quality System Industry 8

Great Leadership By Dan

MARCH 7, 2016

New DDI research explores leadership differences between men and women and makes the case for gender diversity in the workplace. DDI’s High-Resolution Leadership study reviewed true assessment data from 10,000 global leaders and found no difference in the battle of the sexes for leadership skills.

Diversity 120

Diversity Globalization Transportation Industry 120

Harvard Business Review

NOVEMBER 12, 2012

President Obama has some unfinished business to attend to, and taking care of it will require help and support from corporate leaders across the country. Just as business leadership was crucial when we turned back the threat to the ozone layer from chlorofluorocarbons, it will be essential today. He delivered on the first two.

Cost 9

Cost Price Energy Proposal 9

Harvard Business Review

SEPTEMBER 20, 2013

Based in Appleton, Wisconsin, ThedaCare is a five-hospital health system with 26 clinics, other allied services, and more than 6,000 employees. It has been a pioneer in applying lean methodology in health care in order to tackle quality and cost issues. It began its lean journey in 2003 and has made considerable progress.

Health Care 8

Health Care Quality Decentralization Planning 8

Harvard Business Review

OCTOBER 22, 2015

In the last six years, a Harvard Business School team has worked with dozens of health care organizations to help them understand the true costs of their treatments for many medical conditions. Each Mayo Clinic value-improvement project must: gain senior leadership support, including an approved charter.

Mayo 8

Mayo Health Care Committee Project 8

Harvard Business Review

MARCH 19, 2018

Loneliness should be as important to managers, CFOs, and CEOs as it is to therapists. The last half-decade of research has demonstrated that loneliness threatens not only our physical health and well-being , but also our livelihood. Yet we are often blind to this hidden drain on health and revenue.

Report 14

Report Health Care Sample Metrics 14

Harvard Business Review

FEBRUARY 24, 2017

We offer such a roadmap here, the outcome of a research project , at the Center for Higher Ambition Leadership, with 25 CEOs and their practices for mastering short-term pressures and creating long-term social and economic value, even in the toughest conditions. The CEOs in our study were adept at telling their company’s story.

CEO 9

CEO Short-term Long-term EPS 9

Harvard Business Review

DECEMBER 8, 2015

With the right technology and focused leadership, the EHR can not only enable more efficient and better-coordinated care, but also drive physician engagement and satisfaction. In this post, we’ll describe how we did this at Privia Health, in collaboration with athenahealth. Leading Change in Health Care.

How To 8

How To Health Care Insurance Technology 8

Harvard Business Review

MARCH 6, 2017

“What companies want is a leadership base that at least somewhat parallels their customer base. For the financial metrics, AIRINC maintains their own international salary data base that captures location-specific salary levels for professional talent. ” Related Video. violence, crime, medical), discomfort (e.g.

Metrics 14

Metrics Comparison Globalization Cost 14

Harvard Business Review

JUNE 12, 2012

s Human Development Index and the standard economic measure of per capita GDP illustrates just how important it is to develop a neutral, long-term-focused metric for progress. The contrast between the U.N.'s Many wealthy societies have low human-development scores (e.g., But business schools can and should do more.

First-mover Advantage 9

First-mover Advantage GDP Technology Biotechnology 9

Harvard Business Review

DECEMBER 13, 2016

health care’s movement away from the traditional fee-for-service system to one that is based on value, paying providers on the basis of the quality of outcomes achieved for the money spent. Consequently, care providers will continue to be under tremendous pressure to change. Innovating for Value in Health Care.

Health Care 8

Health Care Innovation Insurance P&L 8