Harvard Business Review

DECEMBER 9, 2016

Few recent trends in health care delivery have more power to improve population health, patient and provider experience, and hospital business models than virtual care. Which technology tools will meet the demographic, clinical, and business needs for these services? Innovating for Value in Health Care.

Health Care 8

Health Care Consultative Video Efficiency 8

Harvard Business Review

JUNE 30, 2015

Something similar is just starting to happen in health care. health-care industry in action, one billing claim or specialist referral at a time. Slowly but surely, these same techniques are being brought to the B2B space, and to health care. Take my company, athenahealth. Insight Center.

Health Care 8

Health Care Benchmarking Short-term Gordon 8

Harvard Business Review

OCTOBER 24, 2017

By any metric, opioid-related overdoses in the United States have reached epidemic proportions. But health care providers are also widely held responsible for overprescribing prescription opioids. Transforming Health Care. Insight Center. Sponsored by Medtronic.

Health Care 8

Health Care Comparison Crisis Incentives 8

Harvard Business Review

SEPTEMBER 21, 2015

In health care, value accrues to patients, insurers, and society at large. ” But most patients don’t embark on a health care experience with a thorough understanding of available treatment options and their anticipated health outcomes. Toward that end, several steps must be taken.

Health Care 8

Health Care Report Sports Insurance 8

Harvard Business Review

DECEMBER 2, 2015

Many health care organizations today are striving to deliver better patient outcomes at lower cost and to be rewarded for accomplishing both. Leading Change in Health Care. Most have begun this journey with pilot projects to obtain valid measures of outcomes and cost for one or two medical conditions. Insight Center.

Health Care 8

Health Care Management Cost Efficiency 8

Harvard Business Review

DECEMBER 3, 2015

More and more health care organizations are beginning to track their performance on outcomes – and they’re finding that getting started isn’t easy. So how are today’s health care leaders implementing outcomes measurement in their hospitals and clinics? Leading Change in Health Care.

Health Care 8

Health Care Mayo Long-term Committee 8

Harvard Business Review

OCTOBER 21, 2013

we fret that our health care system costs too much. But, given the structure of health insurance, the question should not be “Why are prices so high?” The lack of price sensitivity on the demand side of the health care market cannot but influence strategies on the supply side. health care system.

Health Care 8

Health Care Insurance Price Reference 8

Harvard Business Review

DECEMBER 31, 2015

To that end, they decided to have a team study how care is delivered, identify the barriers to smooth operations, and fix the barriers. The successful experience illustrates the role that relatively simple technology (e.g., Leading Change in Health Care. Kern Center for the Science of Health Care Delivery.

Technology 8

Technology Mayo Health Care Engineering 8

Harvard Business Review

APRIL 5, 2017

Second, many companies understate their health care obligations to employees because they assume that the annual long-term health costs will eventually increase by only 5% , even though the actual increase over the last decade has been closer to 9%. Creative accounting measures.

EPS 8

EPS Metrics Depreciation Short-term 8

Harvard Business Review

JUNE 7, 2017

Physician burnout is a growing problem for all health care systems in the United States. Burned-out physicians deliver lower quality care , reduce their hours, or stop practicing , reducing access to care around the country. The Leading Edge of Health Care. Leverage Technology. Insight Center.

Health Care 8

Health Care Compliance Licensing System 8

Harvard Business Review

JUNE 24, 2014

It doesn’t take long for technologies to outgrow their usefulness. Give us a sense of the challenge of keeping up with technology as a military CIO. Part of the day-to-day existence of the CIO is figuring out how to integrate modern technology. Take the recent Department of Veterans Affairs scandal.

CIO 8

CIO Health Care Metrics Software 8

Harvard Business Review

NOVEMBER 5, 2013

health care are Accountable Care Organizations (ACOs) — networks of doctors, hospitals and usually payers banded together to rein in costs by providing higher quality, better coordinated care, with primary care doctors central to the process. Among the current remedies for U.S.

Health Care 8

Health Care Organization Incentives Metrics 8

Harvard Business Review

NOVEMBER 22, 2016

Information, media, and entertainment (IME) providers now face a new wave of challenges brought about by digital technologies and business models. Read more from Cognizant: What Consumers Want Online Now from Their Health Care Plans. How has your company modified its legacy metrics to address digital products and services?

Content 8

Content Metrics Media Business Model 8

Harvard Business Review

JULY 8, 2011

A controversial and humongous health care reform initiative in America to promote top-of-mind awareness and concern. Between the ongoing digitalization, consumerization, and personalization of health care delivery, Google was supremely well-positioned to have as big an innovative impact on medical informatics as it's had on mass media.

Innovation 15

Innovation Health Care Core Competence Media 15

Harvard Business Review

SEPTEMBER 16, 2015

health care system typically include improving population health in their objectives. For example, that is one of the Institute for Healthcare Improvement’s “Triple Aims” (along with improving the patient experience and lowering the per capita cost of care). Ambitious programs to improve the U.S.

Health Care 8

Health Care Incentives Efficiency Cost 8

Harvard Business Review

APRIL 1, 2016

Over the past two decades, the leading sectors’ performance on various digital labor metrics — such as the share of tasks involving digital tools and the number of new digital occupations — rose eightfold, while the rest of the economy barely ran in place.

Industry 8

Industry Benchmarking Supply Chain Health Care 8

Harvard Business Review

DECEMBER 10, 2015

In today’s health care landscape, consultants often advise independent hospitals to merge with a larger health system. Leading Change in Health Care. Our clinical partnerships allow us to offer academic expertise in a lower-cost setting, an excellent value for consumers as they shop for health care services.

Health Care 8

Health Care Committee Balanced Scorecard Discount 8

Harvard Business Review

MARCH 23, 2017

In addition, there were no changes in the way hand hygiene was assessed; in accordance to the guidelines published by The Joint Commission , a nonprofit health care accreditation and certification organization, the hospital employed secret shoppers to observe and report hand hygiene behaviors.

Incentives 11

Incentives Compliance Health Care Report 11

Harvard Business Review

OCTOBER 18, 2017

Providing health care in rural regions presents unique challenges. And vast distance can hinder the dissemination of best practices and coordination of care. This team determined that 3D mammography should be the standard of care, and we have prioritized making that available to all Sanford patients. shaunl/Getty Images.

Health Care 8

Health Care Technology Guidelines Consultative 8

Harvard Business Review

NOVEMBER 3, 2011

The algorithms, software and massively parallel architectures underlying the Jeopardy -winning technology's design are undeniably important, he says. Tomorrow's technologies are increasingly about their ability to learn from you and your ability to effectively train them.

Core Competence 12

Core Competence Human Capital Technology Health Care 12

Harvard Business Review

AUGUST 8, 2016

It brought the idea of building a safer health system to the forefront of the public’s mind. Since then, improving health care outcomes has become a central goal in everything from clinical training and research studies to government initiatives and political debate. High Reliability Organizing: The Third Wave.

Innovation 8

Innovation Health Care Operations Compliance 8

Harvard Business Review

OCTOBER 17, 2017

Transforming Health Care. Soon, face- and voice- recognition technology will almost certainly be good enough to provide a richer experience to these and other use cases. But as wearable and mobile technology becomes more attuned to our moods, will that still be true? Insight Center. Sponsored by Medtronic.

Stress 8

Stress Self-aware Software Emotional Intelligence 8

Harvard Business Review

JUNE 7, 2017

Even the known costs, such as penalties for data breaches in highly regulated industries like health care, are a small piece of the ROI calculation. Replace your CEO’s mental model with new success metrics. The way that information is conveyed to us has a huge effect on how we receive and act on it.

Execution 8

Execution ROI Metrics CEO 8

Harvard Business Review

OCTOBER 16, 2013

Even in these times of feverish attention to performance metrics, it’s not always clear what the boss wants or expects. I am fortunate enough to work with these people all the time across a span of industries and professions: finance, health care, education, energy, technology.

Health Care 12

Health Care Short-term Report Fashion 12

Harvard Business Review

JUNE 16, 2014

At a recent conference, Dell founder Michael Dell spoke of the billions of patients who received better health care and the billions of students worldwide who had access to better education as a result of Dell’s information technologies. He said nothing about the benefits to Dell’s bottom line.

Customer Loyalty 11

Customer Loyalty Human Capital Wilde Health Care 11

Harvard Business Review

MARCH 8, 2018

Health Care’s New Frontier. How technology is changing the design and delivery of care. Like banks, airlines, and retailers, health care providers will need to offer an easy, digital front-end experience to their customers. Insight Center. Sponsored by Optum.

Health Care 8

Health Care Retail Strategy Licensing 8

Harvard Business Review

MAY 5, 2016

They see disrupted incumbents from retail, finance, health care, transportation, professional services, and manufacturing requiring radical restructuring of assets, productivity , and innovation. That process was quickly fixed — and illuminated the pathology of valuing productivity metrics divorced from UX.

Levitt 8

Levitt Disaggregation Kaizen Call Center 8

Harvard Business Review

NOVEMBER 21, 2013

President Obama has stumbled in the implementation of his signature health care reform idea, the Affordable Care Act. It would be ironic indeed if a presidency that won because of information technology (effective digital campaigning) is laid low because of information technology (a website that failed to work).

Management 8

Management Real Estate Information Technology Execution 8

Harvard Business Review

JUNE 18, 2013

The National Institute of Standards and Technology (NIST) wants a preliminary framework in place by the end of this summer, with a final set of guidelines ready to go in February 2014. Critical industry sectors from energy and banking to transportation and health care answer to different government agencies or regulators.

Cooper 8

Cooper CIO Risk Management Telecommunications 8

Harvard Business Review

OCTOBER 6, 2011

We have been deploying technology, re-engineering, training, and adopting modern IT-enabled management platforms to help our workers improve their productivity, hence their income. We have positioned ourselves not just as a productivity-driving force but also as an agent of society by investing in education and health care for our people.

Industry 10

Industry Strategy Supply Chain Long-term 10

Harvard Business Review

JUNE 17, 2014

A notable example I witnessed was when a VP of R&D was bent on using a new machine technology that made ingredients inside a package look twisted like a chocolate and vanilla soft serve ice cream. Corporate culture and design integrity, as well as brand equity, are often compromised in the process.

Supply Chain 8

Supply Chain Software B2B Brand 8

Harvard Business Review

FEBRUARY 23, 2016

Similarly, research by Ruth Kanfer and Philip Ackerman of the Georgia Institute of Technology showed that challenging Air Force enlisted personnel to land a certain number of airplanes did not increase their effectiveness when learning was necessary – in fact, they performed worse at the task. All measurement systems are flawed.

Execution 8

Execution Incentives Short-term Long-term 8

Harvard Business Review

JUNE 4, 2014

That is, rather than employ a new technology to disrupt a company’s business model, an upstart disrupts the entire breadth of an entrenched value chain by wresting control of a critical asset. The delivery of primary health care in the United States is ripe for disruption. And Nielsen has no reason to cede control of it.

Industry 8

Industry Wireless Advertising Content 8

Harvard Business Review

MAY 8, 2017

Whereas most business lists analyze companies by traditional metrics such as revenue or by subjective assessments such as “innovativeness,” our ranking evaluates the ability of leaders to strategically reposition the firm. We then narrowed the list to 18 finalists using three sets of metrics: New growth.

Franchising 14

Franchising CEO Business Model Strategy 14

Harvard Business Review

MARCH 22, 2017

Kaiser Permanente believes that as health care becomes more consumer-oriented, the digital experience becomes a key differentiator. The metrics also changed. The changes happening in consumer behavior, technology, and media are redefining the nature of creativity in marketing. The results?

Creativity 11

Creativity Marketing Agility Budgeting 11

Harvard Business Review

JULY 6, 2017

Essentially its case will rest on the tenuousness of the link between monopoly in one part of an interlocking ecosystem or technology stack and anticompetitive effects, if any, on another. As this battle intensifies, even the titans themselves may not have the necessary metrics to accurately gauge their relative dominance.

Company 8

Company Engineering Operations Construction 8

QAspire

NOVEMBER 18, 2014

With over 25 years of experience she has provided departmental leadership, consulting, training and coaching solutions for manufacturing, health care, high technology, government, and nonprofit organizations. She has written 14 business books and speaks on a broad range of topics of interest to leaders and managers.

System 177

System Books Health Care Blog 177