Harvard Business Review

JUNE 30, 2015

Something similar is just starting to happen in health care. health-care industry in action, one billing claim or specialist referral at a time. This data-driven product management has been part of the direct-to-consumer world for some time — think Amazon and Google. Take my company, athenahealth.

Health Care 8

Health Care Benchmarking Short-term Gordon 8

Harvard Business Review

OCTOBER 24, 2017

By any metric, opioid-related overdoses in the United States have reached epidemic proportions. But health care providers are also widely held responsible for overprescribing prescription opioids. Transforming Health Care. Insight Center. Sponsored by Medtronic.

Health Care 8

Health Care Comparison Crisis Incentives 8

Harvard Business Review

DECEMBER 3, 2015

More and more health care organizations are beginning to track their performance on outcomes – and they’re finding that getting started isn’t easy. So how are today’s health care leaders implementing outcomes measurement in their hospitals and clinics? Leading Change in Health Care.

Health Care 8

Health Care Mayo Long-term Committee 8

Harvard Business Review

DECEMBER 31, 2015

To that end, they decided to have a team study how care is delivered, identify the barriers to smooth operations, and fix the barriers. The successful experience illustrates the role that relatively simple technology (e.g., Leading Change in Health Care. Kern Center for the Science of Health Care Delivery.

Technology 8

Technology Mayo Health Care Engineering 8

Harvard Business Review

APRIL 5, 2017

However, firms can efficiently increase margin growth without much revenue growth by managing to squeeze out their fixed costs to service the same level of output. Many compensation plans reward managers for higher earnings and higher stock prices, as opposed to rewarding them for adding long-term value to the firm.

EPS 8

EPS Metrics Depreciation Short-term 8

Harvard Business Review

JUNE 24, 2014

It doesn’t take long for technologies to outgrow their usefulness. While organizational culture issues took center-stage, the agency’s antiquated systems for personnel management, appointment booking, and medical histories probably made things worse. Give us a sense of the challenge of keeping up with technology as a military CIO.

CIO 8

CIO Health Care Metrics Software 8

Harvard Business Review

JUNE 7, 2017

Physician burnout is a growing problem for all health care systems in the United States. Burned-out physicians deliver lower quality care , reduce their hours, or stop practicing , reducing access to care around the country. The Leading Edge of Health Care. Leverage Technology. Insight Center.

Health Care 8

Health Care Compliance Licensing System 8

Harvard Business Review

NOVEMBER 5, 2013

health care are Accountable Care Organizations (ACOs) — networks of doctors, hospitals and usually payers banded together to rein in costs by providing higher quality, better coordinated care, with primary care doctors central to the process. Among the current remedies for U.S.

Health Care 8

Health Care Organization Incentives Metrics 8

Harvard Business Review

NOVEMBER 21, 2013

Much has been made of the distinction between leadership and management. Too many managers, not enough leaders, the critics say. Leadership is uplifting, they imply, while management is boring — just a bunch of rigid bureaucrats spinning red tape, or emphasizing efficiency over effectiveness. As the world now knows, U.S.

Management 8

Management Real Estate Information Technology Execution 8

Harvard Business Review

NOVEMBER 22, 2016

By Ashish Chawla, Global Head, Cognizant Contentworks; Shubham Choudhury, Senior Manager and Consulting Lead, Cognizant Contentworks. Information, media, and entertainment (IME) providers now face a new wave of challenges brought about by digital technologies and business models. Tomorrow’s IME Landscape.

Content 8

Content Metrics Media Business Model 8

Harvard Business Review

MARCH 23, 2017

In addition, there were no changes in the way hand hygiene was assessed; in accordance to the guidelines published by The Joint Commission , a nonprofit health care accreditation and certification organization, the hospital employed secret shoppers to observe and report hand hygiene behaviors.

Incentives 13

Incentives Compliance Health Care Report 13

Harvard Business Review

JULY 8, 2011

A controversial and humongous health care reform initiative in America to promote top-of-mind awareness and concern. Between the ongoing digitalization, consumerization, and personalization of health care delivery, Google was supremely well-positioned to have as big an innovative impact on medical informatics as it's had on mass media.

Innovation 15

Innovation Health Care Core Competence Media 15

Harvard Business Review

APRIL 1, 2016

Over the past two decades, the leading sectors’ performance on various digital labor metrics — such as the share of tasks involving digital tools and the number of new digital occupations — rose eightfold, while the rest of the economy barely ran in place.

Industry 8

Industry Benchmarking Supply Chain Health Care 8

Harvard Business Review

SEPTEMBER 16, 2015

health care system typically include improving population health in their objectives. For example, that is one of the Institute for Healthcare Improvement’s “Triple Aims” (along with improving the patient experience and lowering the per capita cost of care). Ambitious programs to improve the U.S.

Health Care 8

Health Care Incentives Efficiency Cost 8

Harvard Business Review

OCTOBER 17, 2017

The cognitive and emotional demands on managers have rarely been more complicated or intense. One recent global research survey of employee assistance programs found that, combined, employee anxiety, stress, and depression accounted for over 80% of all emotional health cases in 2014, compared with 55% in 2012. Transforming Health Care.

Stress 9

Stress Self-aware Software Emotional Intelligence 9

Harvard Business Review

JUNE 7, 2017

Determining the ROI for any cybersecurity investment, from staff training to AI-enabled authentication managers, can best be described as an enigma shrouded in mystery. Even the known costs, such as penalties for data breaches in highly regulated industries like health care, are a small piece of the ROI calculation.

Execution 8

Execution ROI Metrics CEO 8

Harvard Business Review

JUNE 16, 2014

At a recent conference, Dell founder Michael Dell spoke of the billions of patients who received better health care and the billions of students worldwide who had access to better education as a result of Dell’s information technologies. Reward inspirational leadership as much as effective task management.

Customer Loyalty 13

Customer Loyalty Human Capital Wilde Health Care 13

Harvard Business Review

DECEMBER 10, 2015

In today’s health care landscape, consultants often advise independent hospitals to merge with a larger health system. Many of them want to share responsibility in how the hospital is managed. Leading Change in Health Care. With an accountable care organization (ACO). Insight Center.

Health Care 8

Health Care Committee Balanced Scorecard Discount 8

Harvard Business Review

OCTOBER 16, 2013

Even in these times of feverish attention to performance metrics, it’s not always clear what the boss wants or expects. I am fortunate enough to work with these people all the time across a span of industries and professions: finance, health care, education, energy, technology. It might just make their day.

Health Care 13

Health Care Short-term Report Fashion 13

Harvard Business Review

AUGUST 8, 2016

It brought the idea of building a safer health system to the forefront of the public’s mind. Since then, improving health care outcomes has become a central goal in everything from clinical training and research studies to government initiatives and political debate. High Reliability Organizing: The Third Wave.

Innovation 8

Innovation Health Care Operations Compliance 8

Harvard Business Review

NOVEMBER 3, 2011

The algorithms, software and massively parallel architectures underlying the Jeopardy -winning technology's design are undeniably important, he says. Tomorrow's technologies are increasingly about their ability to learn from you and your ability to effectively train them.

Core Competence 13

Core Competence Human Capital Technology Health Care 13

Harvard Business Review

MAY 5, 2016

Aggravated and depressed by the decline of their core memory business in the 1980s, Intel’s top management struggled for strategic clarity. They see disrupted incumbents from retail, finance, health care, transportation, professional services, and manufacturing requiring radical restructuring of assets, productivity , and innovation.

Levitt 8

Levitt Disaggregation Kaizen Call Center 8

Harvard Business Review

JUNE 18, 2013

The public and private sectors need to work together to protect critical assets with confidence and trust — helping manage the risks we know, and getting ahead of those we don''t. Critical industry sectors from energy and banking to transportation and health care answer to different government agencies or regulators.

Cooper 8

Cooper CIO Risk Management Telecommunications 8

Harvard Business Review

MARCH 22, 2017

Kaiser Permanente believes that as health care becomes more consumer-oriented, the digital experience becomes a key differentiator. The metrics also changed. This gives marketing an opportunity to measure and manage itself in new ways. Marketers of the past thought like artists, managers, and promoters.

Creativity 14

Creativity Marketing Agility Budgeting 14

Harvard Business Review

FEBRUARY 23, 2016

As professors of Organizational Behavior and Strategic Management, we take a different – and perhaps more radical – stance. We argue in favor of abolishing pay-for-performance for top managers altogether. Note: We are not arguing that top managers such as CEOs should be paid less.

Execution 8

Execution Incentives Short-term Long-term 8

Harvard Business Review

OCTOBER 6, 2011

We have been deploying technology, re-engineering, training, and adopting modern IT-enabled management platforms to help our workers improve their productivity, hence their income. Cold" metrics of monetary return are giving way to "warm" metrics of non-monetary return such as happiness, satisfaction, and influence.

Industry 10

Industry Strategy Supply Chain Long-term 10

Harvard Business Review

MAY 8, 2017

Whereas most business lists analyze companies by traditional metrics such as revenue or by subjective assessments such as “innovativeness,” our ranking evaluates the ability of leaders to strategically reposition the firm. We then narrowed the list to 18 finalists using three sets of metrics: New growth.

Franchising 15

Franchising CEO Business Model Strategy 15

Harvard Business Review

JUNE 17, 2014

Tug of war management. When companies decide to add to their design headcount, particularly in management positions, there’s often an unintended consequence: A battle between the new hires and the non-designers who have gotten used to making de facto design decisions. Some companies stop at second base when it comes to design.

Supply Chain 8

Supply Chain Software B2B Brand 8

QAspire

NOVEMBER 18, 2014

Lisa Haneberg is an expert (and lifelong student) in the areas of organization development, management, leadership, talent management, and personal and organizational success. She has written 14 business books and speaks on a broad range of topics of interest to leaders and managers. Leading Team Lisa Haneberg Management'

System 175

System Books Health Care Blog 175

Harvard Business Review

FEBRUARY 11, 2016

Google and Intel rely on experts in social science and biomechanics to develop transformative products by better understanding how people think about and use technology. Too often, purchasing departments manage the selection while operating managers—not involved in selection by fiat—are expected to make the relationship work.

Agility 8

Agility Organization Resources Fixed Costs 8

Harvard Business Review

JUNE 12, 2015

Lakeland tracked the things that drove patient satisfaction — response times to call lights, pain management, the quality of the food, the effectiveness of patient communication, and so on. For a nurse or an x-ray tech with 10 or 20 years of experience, delivering health care is a routine. Let me be the patient.”

Innovation 8

Innovation CEO Benchmarking Airlines 8

Harvard Business Review

JUNE 4, 2014

That is, rather than employ a new technology to disrupt a company’s business model, an upstart disrupts the entire breadth of an entrenched value chain by wresting control of a critical asset. The delivery of primary health care in the United States is ripe for disruption. And Nielsen has no reason to cede control of it.

Industry 8

Industry Wireless Advertising Content 8

Harvard Business Review

JULY 6, 2017

Essentially its case will rest on the tenuousness of the link between monopoly in one part of an interlocking ecosystem or technology stack and anticompetitive effects, if any, on another. As this battle intensifies, even the titans themselves may not have the necessary metrics to accurately gauge their relative dominance.

Company 9

Company Engineering Operations Construction 9

Harvard Business Review

OCTOBER 30, 2013

Among the many changes ushered in with the new health care law is the shift to value-based purchasing, which ties a system’s Medicare and Medicaid reimbursements to the quality of the services it provides. These broad drivers are, in fact, common to most of our clients across the health care industry. A Case in Point.

Health Care 8

Health Care Quality System Industry 8

Harvard Business Review

NOVEMBER 12, 2012

President Obama has some unfinished business to attend to, and taking care of it will require help and support from corporate leaders across the country. The good news is that we have the technology to detect and reduce leakage — and no one should be against common sense measures to prevent the waste of this precious natural resource.

Cost 9

Cost Price Energy Proposal 9

Harvard Business Review

SEPTEMBER 12, 2016

If, for instance, colleagues say you are a great people manager, seek out metrics to support that idea. Mike Byers, executive chairman of DirectPath, an employee health care engagement and compliance company, says that when he’s meeting a prospective client for the first time, he takes the long view.

How To 8

How To Bond Discount Case Study 8

Harvard Business Review

OCTOBER 23, 2017

Exit interviews were usually handled by junior managers on the HR team, but Amrita felt that given the high rate of attrition among doctors at Krisna over the past year, it was her responsibility as head of HR to talk to Dr. Vishnu Patel, a respected cardiologist who’d just given his notice. Ben Edwards/Getty Images.

Case Study 8

Case Study Attrition Mission Statement CEO 8