Harvard Business Review

JULY 22, 2014

In health care, the Hippocratic Oath — “first, do no harm” — can hold as much sway in the board room as it does in the exam room. Among health care leadership, it can have the unintended effect of promoting inaction over change and innovation. health care has become akin to a smothered child—stifled and arrested.

Health Care 8

Health Care Information Technology Learning-by-Doing Information 8

Harvard Business Review

NOVEMBER 6, 2018

health care system. Many have received unpleasant surprises, such as a medical bill they expected to be covered by their health insurance or an unexpectedly expensive bill for a simple service. We used this index to assess how health care literacy affected the performance of nine consumer experience touchpoints.

System 9

System Planning Health Care Insurance 9

Harvard Business Review

JUNE 4, 2015

Technology to the rescue? One of the promising areas supported by technology is at the intersection of the internet and online technologies with the physical world: the “internet of things” (IoT). The Future of Operations. The technologies and trends shaping tomorrow’s businesses.

Technology 8

Technology Offshoring Marketing Health Care 8

Harvard Business Review

NOVEMBER 22, 2016

Individual consumers now have increasing freedom to shop for health plans and to choose how they spend their healthcare dollars. The key challenge for payers is understanding what constitutes a great experience for an empowered health plan consumer and delivering that while balancing competing technology investment priorities.

Health Care 8

Health Care Planning Content Insurance 8

Harvard Business Review

SEPTEMBER 21, 2018

Fewer than one-third (30%) of respondents to our survey see innovation as one of the top three challenges their company faces in achieving its strategic objectives, and just 21% think that technology trends are a major strategic challenge. These firms also had higher-rated processes for innovation. Director Recruitment and Skills.

Innovation 9

Innovation Short-term Telecommunications Long-term 9

Harvard Business Review

FEBRUARY 7, 2017

health care, one thing hasn’t changed: Patients, clinicians, health plans, payers, and policy makers are still striving to achieve better outcomes at lower costs. Redesigning their care is a major way we can improve lives and sustainably reduce overall health care costs.

Cost 8

Cost Health Care Transportation Technology 8

Ask Atma

JANUARY 2, 2011

If the person(s) responsible for managing are able to look at the eighteen points above and determine they are more or less in place, they are operating at the most fundamental or beginner’s level of management. CRM has three principal objectives: Acquire new customers.

Management 40

Management CRM Objective Human Resources 40

Harvard Business Review

JUNE 2, 2015

Leaders of many companies — in industries ranging from contract manufacturing, and software services to consulting and health care — tell us the same thing: “We want to move up the value chain.” make your own operations more efficient. create the opportunity to invent new operations.

Supply Chain 8

Supply Chain Contract Manufacturing Outsourcing Operations 8

Harvard Business Review

OCTOBER 20, 2015

Human factors science, which studies the relationship between human beings and systems in order to improve efficiency, safety, and effectiveness, is now being applied broadly in health care in everything from information management to the design of operating rooms. The patient-safety movement seems to have plateaued.

Mayo 8

Mayo Health Care Six Sigma System 8

Harvard Business Review

OCTOBER 6, 2014

In health care, these tools are changing the way doctors identify people at risk of developing certain diseases; in fashion, they crunch purchasing data to anticipate trends; sales and marketing experts use them to tailor ad campaigns. Strategy-making can now happen in real time.

Strategy 10

Strategy Scenario Planning Scientific Management Supply Chain 10

Harvard Business Review

JANUARY 11, 2011

If you've ever spent time in a hospital — either as a patient, staff member, or visitor — then you know that institutional health care is extremely complicated by nature. And yet recent trends are proving that their best just isn't good enough. occupational therapy or rehab), and many more.

Six Sigma 14

Six Sigma Health Care Transportation Wireless 14

Harvard Business Review

NOVEMBER 19, 2018

Using our robust data archive system which captures electronic health record, medical and prescription claims, and other information, we create dashboard displays for use by leadership, operational teams, and clinicians to reveal population-level trends and identify patients and clinicians for targeted interventions.

System 9

System Health Care Review Focus Group 9

Harvard Business Review

JUNE 3, 2015

The only way to thrive, or even survive, these managers conclude, is to find workers who can co-create value with customers and constantly improve operations. This same approach has also been used effectively in software and health care. The Future of Operations. The problem is not surprising. Insight Center.

Development 8

Development Call Center Operations Health Care 8

Harvard Business Review

NOVEMBER 13, 2017

Not long ago, many services such as tax accounting were delivered episodically and in-person, as most health care still is today. Health care has proved resistant to a similar transition, although everyone would benefit. The ideas have also been embraced by public policy makers, health plans, and the general public.

Health Care 8

Health Care How To Insurance Incentives 8

Harvard Business Review

JUNE 26, 2012

At old line retailer JC Penney, Ron Johnson, the former head of Apple's retail operation, was recently appointed CEO — though the news of late calls into question how well these marriages of new and old worlds will fare. At HP, Meg Whitman, the former CEO of eBay, has moved from board director to CEO.

Retail 14

Retail CEO Health Care Middle Management 14

Harvard Business Review

SEPTEMBER 4, 2013

When the company rides an enabling trend. An "enabling trend" is some technological or societal shift that makes it feasible to address the latent job. Spotting transformational trends early can increase corporate confidence in bets on breakthroughs. While it isn''t easy, it is worth the effort. Innovation'

Industry 8

Industry Fixed Costs Trends Innovation 8

Harvard Business Review

SEPTEMBER 30, 2013

Hospital consolidation is on the rise , a trend that shows no signs of abating as providers try to streamline back-end operations and deploy big data analytics in hopes of improving outcomes and lowering costs. It can also be harder for small independent or solo practices to coordinate care with a large hospital system or specialists.

Health Care 8

Health Care Gordon Travel Cost 8

Harvard Business Review

SEPTEMBER 20, 2016

It helped spark new levels of interest in Africa by the international business community, and companies in a range of industries—from consumer goods to financial services to technology—have since expanded their African footprints. a year between 2010 and 2015, considerably slower than the 5.4% from 2000 to 2010.

Globalization 8

Globalization Long-term GDP Marketing 8

Harvard Business Review

NOVEMBER 3, 2016

The trend sees big companies such as CVS Health, State Street, and American Express evolving small hiring programs for opportunity youth, driven by corporate social responsibility, into core business strategy (see our study “Hidden Talent: How Smart Companies Are Tapping into Unemployed Youth” ).

Organization 8

Organization Chief Operating Officer Education Software 8

Harvard Business Review

APRIL 9, 2012

A company must get its sales, marketing, research and development, operations, and even customers and suppliers to work together. So how can you get this process team to sustain operational gains and continue to attack the next set of process problems? Yet teamwork across organizational boundaries is unnatural.

Team 13

Team Workshop Teamwork Operations 13

Harvard Business Review

SEPTEMBER 4, 2012

That's why I advocate for more measuring of ourselves in my HBR article, " You, By The Numbers ," in which I describe the emergent field of auto-analytics, self-quantification technologies and techniques that can help us improve the way we analyze and take action in our professional and personal lives. It's an emerging trend.

Health Care 8

Health Care Participative Wireless Objective 8

Harvard Business Review

OCTOBER 6, 2014

In health care, these tools are changing the way doctors identify people at risk of developing certain diseases; in fashion, they crunch purchasing data to anticipate trends; sales and marketing experts use them to tailor ad campaigns. Strategy-making can now happen in real time.

Strategy 8

Strategy Scenario Planning Scientific Management Supply Chain 8

Harvard Business Review

SEPTEMBER 20, 2012

The rise in unmanned systems and the military's increasing reliance on intelligence, surveillance, and reconnaissance technologies have buried today's soldiers and defense professionals under a mountain of information. And we are working on enhancing such technologies to decrease the lag time between gathering and interpreting data.

Technology 8

Technology Analysis Health Care Industry 8

LDRLB

APRIL 28, 2014

You could put me in the positive psychology camp and I work with companies, with health care organizations, even with schools to help develop the leaders that are going to take that organization to the next level. Really, the leaders who are taking themselves to the next level.

Positioning 60

Positioning Learning-by-Doing Books Follow-up 60

Harvard Business Review

SEPTEMBER 24, 2012

There are three trends are behind this shift: The ease of innovation and its decreasing cost mean that start-ups now face the same short-term pressures that have constrained innovation at large companies. The Healthy Heart program seeks to bring pacemaker technology to hundreds of thousands of Indians who desperately need it.

Innovation 8

Innovation Company Venture Capitalist Health Care 8

Harvard Business Review

MARCH 22, 2017

Their stories — and the five wider trends they reflect — help illustrate what it means to be a creative marketer today. Kaiser Permanente believes that as health care becomes more consumer-oriented, the digital experience becomes a key differentiator. Create with the customer, not just for the customer.

Creativity 13

Creativity Marketing Agility Budgeting 13

Harvard Business Review

JANUARY 29, 2018

For the latter, we measured incumbents’ operational efficiency, commitment to innovation, and defenses against attack. Incumbents in these industries often own established brands, proprietary technology, and control of distribution channels.

Industry 8

Industry Fixed Assets Retail Market Penetration 8

Harvard Business Review

FEBRUARY 27, 2017

This narrative has rested on three propositions: that globalization is a major driver of growth and prosperity; that technological progress enriches our lives; and that shareholder returns reflect businesses’ contributions to societal progress. The same goes for technology.

Globalization 8

Globalization Supply Chain Human Capital Long-term 8

Harvard Business Review

JULY 27, 2015

HBR: Did the study find any new trends in cybersecurity? In general, organized criminals are trying to steal things of high value, and one of the most valuable industries, in terms of cost, is health care. And then you think, “Well, they know I’m having an operation tomorrow, so they must be a legitimate bank.”

Health Care 8

Health Care Hedge Banking Training 8

Harvard Business Review

OCTOBER 23, 2013

When people ask this sort of question, they’re usually wondering if these things are just technology for technology’s sake. Hospital-borne infections like MRSA cost hospitals about 10 percent of their operating budgets, and the overall US health care system about $35 billion. Something will take us by surprise.

Comparison 8

Comparison Guidelines Health Care Follow-up 8

Harvard Business Review

APRIL 1, 2016

All companies that operate internationally face a striking dual challenge in dealing with public policy: Nations across the globe enact an ever-changing, ever-expanding array of detailed legislation and regulation to protect workers, consumers, investors, and the public welfare, and these diverse rules shape what companies can and cannot do.

Policies 8

Policies Politics Short-term Globalization 8

Strategy Driven

FEBRUARY 7, 2014

Trends come and go… the latest is not necessarily the best. Some of the old ways really work better… and should not be dismissed just because they are old or some fashionable trend of the moment looks better. Technology is but one tool of the trade. Discern the differences between trends and fads.

Planning 58

Planning Learning Curve Learning-by-Doing Budgeting 58

Harvard Business Review

NOVEMBER 12, 2012

President Obama has some unfinished business to attend to, and taking care of it will require help and support from corporate leaders across the country. Local first responders, who are often volunteers with day jobs in the business community, talking about the deadly weather trends they are experiencing. He delivered on the first two.

Cost 9

Cost Price Energy Proposal 9

Harvard Business Review

JUNE 6, 2017

While advances in health care in the developed world often emphasize new technologies, in developing lower- and middle-income countries simply expanding the reach of basic primary care services is crucial to improving health. The Leading Edge of Health Care. Insight Center. Sponsored by Optum.

Development 8

Development Health Care Operations Franchising 8

Strategy Driven

JUNE 22, 2012

What is their commitment toward literacy, social services, health care, the environment, multicultural diversity and other key issues that really create a better life? Communications is fundamental to maintaining, but technology is only as good as the people using it. ‘Improving Health Care in America.’

Brand 50

Brand Analysis Advertising Software 50

Harvard Business Review

MARCH 21, 2018

This is especially true in health care, where people’s hopes and fears tend to get magnified quickly. Consider three issues that get a lot of attention: the use of medical records, the “human touch” in medical care, and the future of jobs in the industry. Health Care’s New Frontier.

Health Care 10

Health Care Survey Technology Tools 10

Harvard Business Review

DECEMBER 15, 2017

Several studies (including this one ) have shown that doctors want to be led by other doctors; they trust physician leaders to make the right decisions about redesigning health care delivery and balancing quality and cost. acute care hospitals, rehab clinics, physician practices, and urgent care centers).

Training 13

Training Health Care Management 360-Degree Feedback 13