Harvard Business Review

JUNE 14, 2017

The Leading Edge of Health Care. The bulk of HCIT investment supports startups that sell data — clinical or operational information that is otherwise difficult for clients to obtain or to organize. CMS’s move illustrates a broad trend. Insight Center. Sponsored by Optum. What’s a data provider to do?

Health Care 9

Health Care Levitt Competitive Advantage Pharmaceuticals 9

Harvard Business Review

DECEMBER 23, 2014

They can use their market power (they direct the bulk of health care dollars) and understanding of different consumer segments to create innovative products, services, and partnerships that address consumers’ needs. In the process, they can help move us all toward a low-cost, value-based health care system.

Health Care 9

Health Care Insurance Industry Retail 9

Harvard Business Review

SEPTEMBER 30, 2015

Provider consolidation takes many forms, but the general trend can make it easier to share electronic records systems, coordinate care of patients, and eliminate redundant costs. Tell us what health-care content you’d like to see more of from HBR.

Health Care 8

Health Care Consensus System Quality 8

Harvard Business Review

NOVEMBER 6, 2013

In 1980, the national expenditure on health care in the United States was just over 9% of Gross Domestic Product. According to data published by the Kaiser Family Foundation, workers’ earnings rose by 47% from 1999 to 2012, but their contribution to health insurance premiums during that time went up by 180%.

Health Care 8

Health Care Constraint Budgeting Quality 8

Harvard Business Review

OCTOBER 18, 2012

If you've had a bad experience with an operational improvement effort (like Six Sigma or Business Reengineering), or if you haven't given it much attention lately, you should take a fresh look. I see three forces behind this trend: 1. But improvement has improved. But improvement has improved.

Operations 15

Operations Six Sigma Supply Chain Webinar 15

Harvard Business Review

OCTOBER 8, 2015

The shift from volume-based to value-based health care is inevitable. Although that trend is happening slowly in some communities, payers are increasingly basing reimbursements on the quality of care provided, not just the number and type of procedures. at Mayo in Rochester, Minnesota, compared with 13.2% nationally.

Health Care 8

Health Care Business Model Mayo Short-term 8

Harvard Business Review

JULY 22, 2014

In health care, the Hippocratic Oath — “first, do no harm” — can hold as much sway in the board room as it does in the exam room. Among health care leadership, it can have the unintended effect of promoting inaction over change and innovation. health care has become akin to a smothered child—stifled and arrested.

Health Care 8

Health Care Information Technology Learning-by-Doing Information 8

Strategy Driven

JANUARY 31, 2011

area, a move it describes as “driven largely by health care reform, which demands an integrated regional network.&# Many established actors in the health care industry – including insurers, brokers and providers – are searching for ways to increase their market clout. Johns Hopkins is not alone. .&#

Crisis 63

Crisis Health Care Insurance Newsletter 63

Harvard Business Review

JULY 11, 2013

Understanding the implementation plans for the health care law passed in 2010 is a complicated job for even the most seasoned policy wonks. A cascading series of deadlines, operating systems, and reporting rules have to be arranged, tested, and communicated. health care sector. What happens next? Growth in the U.S.

Health Care 8

Health Care Parcell Politics Policies 8

Harvard Business Review

NOVEMBER 6, 2018

health care system. Many have received unpleasant surprises, such as a medical bill they expected to be covered by their health insurance or an unexpectedly expensive bill for a simple service. We used this index to assess how health care literacy affected the performance of nine consumer experience touchpoints.

System 10

System Planning Health Care Insurance 10

Harvard Business Review

NOVEMBER 22, 2016

About one-third of members are only somewhat to not at all satisfied with their plans’ communications, claims handling operations, and customer support. Validate priorities based on industry trends and assessments of competitors. Clearly there is room for improvement, particularly when it comes to handling claims digitally.

Health Care 8

Health Care Planning Content Insurance 8

Harvard Business Review

SEPTEMBER 21, 2018

Fewer than one-third (30%) of respondents to our survey see innovation as one of the top three challenges their company faces in achieving its strategic objectives, and just 21% think that technology trends are a major strategic challenge. These firms also had higher-rated processes for innovation.

Innovation 10

Innovation Short-term Telecommunications Long-term 10

Harvard Business Review

APRIL 4, 2014

Medical science has enabled our health care system to deliver outcomes that would have been impossible a generation ago, and advances in fields such as genomics and stem-cell therapy offer immense promise to further accelerate medical innovation. We must strive to move beyond our own experiences.

Health Care 8

Health Care Policies Porter System 8

Harvard Business Review

SEPTEMBER 17, 2013

Many hospitals, including the Cleveland Clinic , are implementing a variety of strategies to improve the patient experience —an issue that’s rapidly becoming a top priority in health care. The Accountable Care Act now links performance related to patient-experience metrics to reimbursement. National trends in data on the U.S.

Health Care 9

Health Care COO Operations Storytelling 9

Harvard Business Review

JUNE 2, 2015

Leaders of many companies — in industries ranging from contract manufacturing, and software services to consulting and health care — tell us the same thing: “We want to move up the value chain.” make your own operations more efficient. create the opportunity to invent new operations.

Supply Chain 8

Supply Chain Contract Manufacturing Outsourcing Operations 8

Harvard Business Review

FEBRUARY 7, 2017

health care, one thing hasn’t changed: Patients, clinicians, health plans, payers, and policy makers are still striving to achieve better outcomes at lower costs. Redesigning their care is a major way we can improve lives and sustainably reduce overall health care costs.

Cost 8

Cost Health Care Transportation Technology 8

Harvard Business Review

JUNE 3, 2015

The only way to thrive, or even survive, these managers conclude, is to find workers who can co-create value with customers and constantly improve operations. This same approach has also been used effectively in software and health care. The Future of Operations. The problem is not surprising. Insight Center.

Development 8

Development Call Center Operations Health Care 8

Harvard Business Review

JUNE 16, 2017

Despite spending twice what other developed nations spend on a per capita basis for health care, the United States has a longstanding trend of having lower life expectancy, greater prevalence of chronic disease, and overall poorer health outcomes. The Leading Edge of Health Care. Insight Center.

Health Care 8

Health Care Transportation Cost System 8

Harvard Business Review

NOVEMBER 19, 2018

Using our robust data archive system which captures electronic health record, medical and prescription claims, and other information, we create dashboard displays for use by leadership, operational teams, and clinicians to reveal population-level trends and identify patients and clinicians for targeted interventions.

System 10

System Health Care Review Focus Group 10

Harvard Business Review

SEPTEMBER 30, 2013

Hospital consolidation is on the rise , a trend that shows no signs of abating as providers try to streamline back-end operations and deploy big data analytics in hopes of improving outcomes and lowering costs. Practices like these are a tiny minority yet they highlight important issues for our health care system.

Health Care 8

Health Care Gordon Travel Cost 8

Harvard Business Review

OCTOBER 5, 2018

How would we deliver care to a population overburdened with severe mental illness, food insecurity (the lack of consistent access to enough food to lead an active, healthy life) and early-onset chronic diseases — and do so in locations as disparate as Tennessee and Iowa? The Future of Health Care. Insight Center.

Health Care 8

Health Care Metrics Cost Operations 8

Harvard Business Review

NOVEMBER 13, 2017

Not long ago, many services such as tax accounting were delivered episodically and in-person, as most health care still is today. Health care has proved resistant to a similar transition, although everyone would benefit. The ideas have also been embraced by public policy makers, health plans, and the general public.

Health Care 8

Health Care How To Insurance Incentives 8

Harvard Business Review

JUNE 4, 2015

The Future of Operations. The technologies and trends shaping tomorrow’s businesses. For instances, the aging of baby boomers is predictably driving the growth of health-care-related occupations. First of all, it turns out that the productivity explanation for sector trends is incomplete. Insight Center.

Technology 8

Technology Offshoring Marketing Health Care 8

Harvard Business Review

SEPTEMBER 4, 2013

When the company rides an enabling trend. An "enabling trend" is some technological or societal shift that makes it feasible to address the latent job. Spotting transformational trends early can increase corporate confidence in bets on breakthroughs. While it isn''t easy, it is worth the effort. Innovation'

Industry 8

Industry Fixed Costs Trends Innovation 8

Harvard Business Review

OCTOBER 6, 2014

In health care, these tools are changing the way doctors identify people at risk of developing certain diseases; in fashion, they crunch purchasing data to anticipate trends; sales and marketing experts use them to tailor ad campaigns. Fire TV, Amazon Prime) and to stock its warehouses.

Strategy 11

Strategy Scenario Planning Scientific Management Supply Chain 11

Harvard Business Review

JULY 15, 2011

The operative word here is "different" — a new perspective or new lens to view an issue. Having industry experts speak about trends in your industry is a good first step. For example, the health care industry has studied hotel and food companies for lessons in hospitality and food preparation.

Executive Coaching 13

Executive Coaching Hotels Health Care Industry 13

Harvard Business Review

SEPTEMBER 20, 2016

When we ask business audiences to guess how many companies with revenues above $1 billion are operating across the continent, their answers range from 50 to 100—but the true number is 400, with a combined annual income of $1.2 For instance, we find that only 30% of revenues are earned by companies that operate in the resources sector.

Globalization 8

Globalization Long-term GDP Marketing 8

Harvard Business Review

JULY 27, 2015

HBR: Did the study find any new trends in cybersecurity? In general, organized criminals are trying to steal things of high value, and one of the most valuable industries, in terms of cost, is health care. And then you think, “Well, they know I’m having an operation tomorrow, so they must be a legitimate bank.”

Health Care 8

Health Care Hedge Banking Training 8

Harvard Business Review

NOVEMBER 17, 2016

companies manage their supply chains with diligence to ensure suppliers meet their standards for quality and affordability, but the vast majority don’t behave in this fashion when purchasing health care services. Here’s how most employers deal with the health care services they offer their employees and their dependents.

Health Care 8

Health Care Supply Chain Price Quality 8

Harvard Business Review

JUNE 26, 2012

At old line retailer JC Penney, Ron Johnson, the former head of Apple's retail operation, was recently appointed CEO — though the news of late calls into question how well these marriages of new and old worlds will fare. At HP, Meg Whitman, the former CEO of eBay, has moved from board director to CEO. So what should you do about this?

Retail 14

Retail CEO Health Care Middle Management 14

Harvard Business Review

SEPTEMBER 4, 2012

It grows out of insights in fields like high-performance sports science, cognitive science, and health care. It's an emerging trend. We can take some guidance from the health-care field. PatientsLikeMe and 23andMe are the leading operators of researcher-organized, crowdsourced health research studies.

Health Care 8

Health Care Participative Wireless Objective 8

Harvard Business Review

APRIL 9, 2012

A company must get its sales, marketing, research and development, operations, and even customers and suppliers to work together. So how can you get this process team to sustain operational gains and continue to attack the next set of process problems? Yet teamwork across organizational boundaries is unnatural.

Team 13

Team Workshop Teamwork Operations 13

Harvard Business Review

MARCH 22, 2017

Their stories — and the five wider trends they reflect — help illustrate what it means to be a creative marketer today. Kaiser Permanente believes that as health care becomes more consumer-oriented, the digital experience becomes a key differentiator. Create with the customer, not just for the customer.

Creativity 14

Creativity Marketing Agility Budgeting 14

Harvard Business Review

DECEMBER 23, 2015

If the health care industry followed suit, the impact on the quality and cost of care, the patient’s experience, and innovation could be enormous. The impact of open, standardized APIs in health care would be even more significant. Leading Change in Health Care. Insight Center.

Health Care 8

Health Care Incentives Technology System 8

Harvard Business Review

OCTOBER 6, 2014

In health care, these tools are changing the way doctors identify people at risk of developing certain diseases; in fashion, they crunch purchasing data to anticipate trends; sales and marketing experts use them to tailor ad campaigns. Fire TV, Amazon Prime) and to stock its warehouses.

Strategy 8

Strategy Scenario Planning Scientific Management Supply Chain 8

Harvard Business Review

DECEMBER 15, 2016

In spite of an industry trend to replace best-of-breed clinical systems with monolithic EHR systems, most hospitals still have a patchwork of interconnected auxiliary systems which end up trapping data in silos. The data model also tracks waste in our operating rooms.

System 8

System Supply Chain Cost Report 8

Harvard Business Review

NOVEMBER 3, 2016

The trend sees big companies such as CVS Health, State Street, and American Express evolving small hiring programs for opportunity youth, driven by corporate social responsibility, into core business strategy (see our study “Hidden Talent: How Smart Companies Are Tapping into Unemployed Youth” ).

Organization 8

Organization Chief Operating Officer Education Software 8