Leading Blog

JANUARY 1, 2022

Here's a look at some of the best leadership books to be released in January 2022. Win from Within : Build Organizational Culture for Competitive Advantage by James Heskett. James Heskett provides a roadmap for achievable and fast-paced culture change. Smart Leadership : Four Simple Choices to Scale Your Impact by Mark Miller.

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The Practical Leader

OCTOBER 24, 2011

John Kotter and James Heskett’s classic book, Corporate Culture and Performance , is an organization development classic. The book’s main framework is a circular diagram following these steps: Mission, Shared Assumptions, and Values <–> Alignment with Strategies and Methods of Execution. Setting Expectations.

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Skip Prichard

JUNE 22, 2020

With the ever-changing dynamics of the workforce, the stewardship of organizational culture is just as important as strategy, talent, product development, or customer service. Poor behavior and missteps in culture can be even more detrimental than missteps in fundamental business strategy. Simply put, culture drives performance.

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The Practical Leader

DECEMBER 28, 2011

Cooper and Aymen Sawaf, Executive EQ: Emotional Intelligence in Leadership and Organizations. “Celebration is given high priority in both organizations (Wal-Mart and Southwest Airlines). Positive Strategies for Work and Life. “Feeling gratitude and not expressing it is like wrapping a present and not giving it.”

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The Practical Leader

OCTOBER 26, 2011

These are drawn from Harvard Business School professor, James Heskett’s new book, The Culture Cycle: How to Shape the Unseen Force That Transforms Performance : “Culture really matters. Cultures form with or without leadership, structure, or clear intent. Many have more than one.

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Tony Mayo

MARCH 10, 2010

I hope your salespeople and customer service reps are gleaning more from customer interactions than orders–and are sharing that intelligence with management. Similarly, Hart, Heskett, and Sasser (1990) suggest that those with memories of poor service tell approximately 11 people while those with pleasant recollections tell only six.

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