Leading Blog
JANUARY 1, 2022
Win from Within : Build Organizational Culture for Competitive Advantage by James Heskett. James Heskett provides a roadmap for achievable and fast-paced culture change. He demonstrates that an effective culture supplies the trust that makes managing change of all kinds easier.
The Practical Leader
OCTOBER 24, 2011
John Kotter and James Heskett’s classic book, Corporate Culture and Performance , is an organization development classic. The book’s main framework is a circular diagram following these steps: Mission, Shared Assumptions, and Values <–> Alignment with Strategies and Methods of Execution. Setting Expectations.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Skip Prichard
JUNE 22, 2020
With the ever-changing dynamics of the workforce, the stewardship of organizational culture is just as important as strategy, talent, product development, or customer service. Poor behavior and missteps in culture can be even more detrimental than missteps in fundamental business strategy. Simply put, culture drives performance.
The Practical Leader
DECEMBER 28, 2011
” - Sam Crabtree “What Your Employees Need to Know”, Gallup Management Journal. “Studies show that organizational leaders who share positive emotions have workgroups with, a more positive mood, enhanced job satisfaction, greater engagement, and improved performance… Shine a Light on What Is Right.
Tony Mayo
MARCH 10, 2010
I hope your salespeople and customer service reps are gleaning more from customer interactions than orders–and are sharing that intelligence with management. Similarly, Hart, Heskett, and Sasser (1990) suggest that those with memories of poor service tell approximately 11 people while those with pleasant recollections tell only six.
The Practical Leader
OCTOBER 26, 2011
These are drawn from Harvard Business School professor, James Heskett’s new book, The Culture Cycle: How to Shape the Unseen Force That Transforms Performance : “Culture really matters. Here are especially vital findings and powerful observations about just what it takes to build a peak performance culture.
Harvard Business Review
MARCH 22, 2012
Every problem, if managed well, is thus an "opportunity" to boost overall loyalty among a company's already loyal customers. It's hard to cite many businesses that make kindness the bedrock of their operating strategies. Spill soup on a guest in the hotel dining room? American resolved a problem where the customer was at fault.
Expert insights. Personalized for you.
225 
Let's personalize your content