Curious Cat

SEPTEMBER 5, 2017

Paying close attention to customer’s jobs to be done is a powerful tool. Photo by a colleague of mine at Hexawise in his Japanese hotel room. In many hotels the mirrors in the bathroom are obstructed after a shower. 2007) – Stated Versus Revealed Preference – Innovation Strategy. Continue reading →.

Hotels 53

Hotels Software Long-term Cost 53

Mark Sanborn

JANUARY 25, 2021

A business traveler was staying in the Omni Hotel in San Diego when he discovered he didn’t have any collar stays for his dress shirts. He expressed his dilemma to a hotel employee who, after suggesting several alternatives, came up with the perfect solution. Improvements.

ROI 127

ROI Hotels Influence Bottom-up 127

Harvard Business Review

SEPTEMBER 20, 2018

If someone you manage is complaining to you about the amount of grunt work they have, you need to figure out a way to help them get over their frustration and see that everyone on the team has grunt work they have to do, and also learn to manage their time so that they don’t short-change higher-value activities.

Team 12

Team Management Constraint How To 12

Strategy Driven

JANUARY 16, 2020

Utilize a variety of online tools available, including social media and email marketing. Rather, you will be serving business clients, including hospitals, hotels, salons, and restaurants, among others. Provide Innovative Service. To do this, you need to embrace innovation.

Industry 13

Industry Strategy Price Marketing Strategy 13

Harvard Business Review

FEBRUARY 1, 2017

Innovative companies have innovative cultures. Think of Google, or of how GE has sustained an innovation culture that goes back to its founding father, Thomas Edison. As mysterious as it can sound, creating a culture of innovation isn’t rocket science. Provide “Worthless” Rewards.

Innovation 8

Innovation Business Model Incubator Industry 8

LDRLB

MAY 26, 2014

The most recent being Big Bang Disruption: Strategy in the Age of Devastating Innovation. Paul Nunes and I have known each other for many years, and we’ve both been writing about the subject of disruptive innovation from different vantage points and different angles. DAVID: Yeah. You call it this big bang disruption.

Early Adopters 60

Early Adopters Rogers Disruptive Innovation Innovation 60

Strategy Driven

JANUARY 26, 2011

As a leader and manager, you’ll learn how to use these tools to harness social interactions to improve your business and to create your own social nation. The book provides a social assessment for leaders, managers and employees to scientifically evaluate your individual social skills and competencies.

Media 67

Media Learning-by-Doing Open-book Company 67

Strategy Driven

NOVEMBER 7, 2011

In providing research and developing training programs for various large corporations about managing change, we find that the biggest stumbling block for employees from top-down is lack of buy-in. Top executives have the vision, but often fail to get buy-in from managers who have to carry out the change initiative. Business Improv !

Strategy 70

Strategy Kotter RASCI Motivation 70

Harvard Business Review

JUNE 19, 2017

As more and more companies face disruption from globalization, new technology, and startups that have more capital than the incumbents, the continuing cry from Wall Street investors is, “Why can’t companies be as innovative as startups?” Yet those very weaknesses give startups an overwhelming advantage in innovation.

Company 8

Company Hotels Business Model Drucker 8

Harvard Business Review

JUNE 11, 2012

We need a new model — one that is scalable but accommodates the uniqueness of each leader's techniques; one that is stable enough to permit the training of hundreds of leaders at once but dynamic enough to incorporate and distribute new practices and other innovations in real time. But is that possible? The answer is yes.

Advice 15

Advice Hotels How To Leadership 15

Harvard Business Review

JUNE 11, 2012

We need a new model — one that is scalable but accommodates the uniqueness of each leader's techniques; one that is stable enough to permit the training of hundreds of leaders at once but dynamic enough to incorporate and distribute new practices and other innovations in real time. But is that possible? The answer is yes.

Advice 13

Advice Hotels How To Leadership 13

Harvard Business Review

MARCH 10, 2015

This latest frequent flyer reboot is an example of how the meaning, measure, and management of “customer loyalty” are changing. So serious customer-centric organizations and innovative marketers are decreasingly asking, “How do we make our customers more loyal? Who is truly more valuable to an airline or hotel chain?

Customer Loyalty 8

Customer Loyalty Loyalty Airlines Hotels 8

Harvard Business Review

APRIL 1, 2015

When one of us (Walker) helped developed the idea that became Priceline.com, the challenge was to solve a decades-long problem: how could airplanes and hotels fill their last, otherwise empty and perishable rooms and seats while holding the line on the price and profitability of most bookings?

Innovation 8

Innovation Licensing Directory Document 8

Harvard Business Review

JUNE 28, 2016

Over the last 15 years, Internet giants have built platforms or utilities on top of the Internet that make innovation easier and faster. The trick for entrepreneurs and digital innovators, then, is to use a bricolage strategy to obtain modern digital infrastructure and tools to transform existing businesses or conceive and build new ones.

Entrepreneur 9

Entrepreneur Airlines Construction Short-term 9

Harvard Business Review

NOVEMBER 18, 2015

Christensen and two co-authors revisit where disruption theory stands today in a new HBR article, “What Is Disruptive Innovation?” Disruptive innovation theory expands your view, increasing the odds that you spot important trends early. Of course, the more places you look, the more things you see. billion versus $2.3

Disruptive Innovation 8

Disruptive Innovation Christensen Levitt Innovation 8

Harvard Business Review

JUNE 2, 2014

Afterwards, the hotel concierge furiously worked three phones to get taxi cabs to appear for the 15 people who were waiting with growing impatience. Based on our field work applying Clayton Christensen’s foundational research on disruptive innovation, we look at potential disruptors’ performance in three critical areas.

Disruptive Innovation 8

Disruptive Innovation Disintermediation Business Model Innovation 8

Harvard Business Review

NOVEMBER 24, 2015

This shift demands that businesses manage and operate so that they can attract the right people, retain them, and ensure they can do their best work. An environment where employees demand a seamless work experience no matter where they are and the tools to make that happen. The result: the reimagined workplace.

Real Estate 8

Real Estate Technology Restructuring Competitive Advantage 8

Harvard Business Review

JANUARY 26, 2015

Other times, shifts may be driven by disruptions and disrupters like the one happening in the transportation and hotel markets right now thanks to the likes of Uber and Airbnb. In the first part of this century, innovation became the priority. Here, we use our employee surveys as a tool for culture change. Employee engagement.

Welch 8

Welch Six Sigma Agility Operations 8

Harvard Business Review

JULY 16, 2014

Airbnb is not only challenging the biggest hotel chains but also challenging the bureaucracy, going after the New York City housing and tax laws that stand it its way. Now, with a valuation of $10 billion, Airbnb has the capital to take on the hotel industry and its supporters globally. Advertising Marketing Talent management'

Marketing 8

Marketing Disintermediation Hotels Brand 8

Harvard Business Review

NOVEMBER 22, 2010

Each morning at my hotel I received the China Daily , the countrys main English-language newspaper. The theme of the big event was "Technology-led Transition and Innovation-driven Development," which sounds broad. Each morning at my hotel I received the China Daily , the countrys main English-language newspaper.

NGO 14

NGO Chemicals Guidelines Telecommunications 14

Harvard Business Review

JULY 28, 2015

The platforms created by Uber and Lyft (who invented the idea) have redefined what it means to be a taxi and a taxi driver, and Airbnb has done the same with hotels and hoteliers. In a world struggling to cope with incessant disruption brought on by fast-paced technical innovation, climate change, urbanization, and globalization, Peers, Inc.

Restructuring 8

Restructuring Diversity Hotels Drucker 8

Harvard Business Review

JUNE 26, 2015

As for the how question, there has been much innovation in talent identification over the past five years, mostly as a result of the digital revolution and the ubiquity of smartphones. Talent recruiters and managers will also want to consider factors such as costs, ethics, and user experience. Web scraping. Gamification.

Ethics 8

Ethics Emotional Intelligence Benchmarking Hotels 8

Harvard Business Review

JULY 18, 2012

Ever thought air mattresses in living rooms would grow into a billion dollar company that would take on the vacation rental market and the hotel industry? The innovations that made these companies worth billions of dollars could be classified as computer hardware and software infrastructure. I know many smart investors didn't.

Venture Capitalist 17

Venture Capitalist Software Entrepreneur Engineering 17

Harvard Business Review

JULY 18, 2012

Ever thought air mattresses in living rooms would grow into a billion dollar company that would take on the vacation rental market and the hotel industry? The innovations that made these companies worth billions of dollars could be classified as computer hardware and software infrastructure. I know many smart investors didn't.

Venture Capitalist 17

Venture Capitalist Software Entrepreneur Engineering 17

Harvard Business Review

OCTOBER 30, 2014

The CMO and head of sales should take the lead in pulling their departments together to jointly identify the best growth opportunities and translate the resulting insights into tools and plans the marketing and sales teams can use. One important way to focus the effort is by managing the sales pipeline together. “It

Marketing 11

Marketing Guidelines B2C Analysis 11

Harvard Business Review

MAY 16, 2013

We take for granted now that, standing in a hotel lobby, we can find the quickest route to our destination, learn the name of the song playing and change a meeting time, all witha few taps. But they will be used for "softer" disciplines too, like innovation and creativity. Imagine if Taylor had the tools we''ll have now.

Taylorism 8

Taylorism Taylor Wireless Early Adopters 8

Harvard Business Review

OCTOBER 13, 2014

By forcing organizations to clearly articulate their goals and then to rigorously judge their decisions by those metrics, experimental tests can help managers avoid costly mistakes and can open up the consideration of other possible solutions. Change management Human resources Operations' That’s where experimental testing comes in.

Flextime 11

Flextime Call Center Human Resources CRM 11

Mark Sanborn

JANUARY 12, 2022

Always open to new challenges, he seized the opportunity to lead a university with facilities that were a bit long in the tooth and that lacked any signs of innovating in the future. . So how did he meet the challenge of changing the staid academic culture to one that is today unique and innovative? As Roger Clodfelter, Senior V.P.

Case Study 84

Case Study Education Learning-by-Doing Brand 84

Harvard Business Review

JULY 3, 2015

Today, however, by exploiting new digital technologies, firms like Apple, Lending Club, and AirBnB have made customer co-creation of value central to their business models and in doing so now rank among the world’s most innovative and valuable firms. New tools and strategies. Insight Center. Growing Digital Business.

CRM 8

CRM Brand Business Model Intangible Assets 8

Harvard Business Review

APRIL 27, 2015

Can you think of any business topic that’s been hotter for longer than innovation? In a McKinsey poll , 94% of the managers surveyed said they were dissatisfied with their company’s innovation performance. And yet when it comes to innovation, the gap between aspiration and accomplishment seems as big as ever.

Innovation 8

Innovation Company Engineering Supply Chain 8

Harvard Business Review

JUNE 16, 2011

One of the driving principles of the Harvard Business Review/McKinsey M-Prize for Management Innovation is that everyone wins when everyone shares. We launched the Management 2.0 We launched the Management 2.0 When it comes to making an impact and accelerating change, it turns out that the how is as important as the what.

Management 12

Management Short-term How To Strategic Planning 12

Harvard Business Review

AUGUST 4, 2011

Those tools are fast becoming the single most important way to attract new business customers and sustain old ones. Digital marketing tools bring us within reach of the ultimate dream of marketing: reaching the right audience with the right offer at exactly the right time. It can also open up entirely new pathways of innovation.

Marketing 15

Marketing Venture Capitalist Audience Competitive Advantage 15

Harvard Business Review

APRIL 1, 2016

Inevitably, not all of the final pitches were winners but, to Facebook, the potential for uncovering groundbreaking innovations is worth pulling a couple hundred engineers away from their everyday tasks. The most skilled innovators put resources behind their strongest pitches and hone them further after the hackathon ends.

Supply Chain 8

Supply Chain Banking Brainstorming Participative 8

Harvard Business Review

APRIL 20, 2016

Today, guests interact with this platform by wearing an RFID-enabled MagicBand, which serves as a ticket for entry, a store of FastPass ride and dining reservations, a hotel room key, a payment system and more. Pratt & Whitney has partnered with IBM to enhance its engine management offering. Consider GE.

Software 8

Software Company Airlines Business Model 8

Harvard Business Review

JUNE 19, 2013

But the most innovative retailers are increasingly putting the power of mobile technology in the hands of sales associates. The approach can be as simple as training staff to guide customers through existing tools. Retailers need to go further, however, to integrate mobile behavior into customer lifecycle management programs.

Retail 8

Retail Analysis Hotels Survey 8

Harvard Business Review

JULY 1, 2014

For innovative brands, an award-winning Tumblr now carries serious clout; hashtag campaigns have become as compelling as taglines; and the Digiday Awards are as coveted as the Stevies. Equinox’s Q taps into the luxury gym’s network for nutritional recipes, hotel room workouts, and fitness tips from personal trainers—no membership required.

Content 9

Content Marketing Brand Public Relations 9

HR Digest

JANUARY 10, 2024

The ability to manage change determines the fate of any organization. Companies that effectively manage change thrive, while those unable to do so ultimately fail from irrelevance. This second type of change management is critical because it creates meaning and purpose around the other challenges.

Ulrich 52

Ulrich Leadership Diversity Audience 52