The Practical Leader

MAY 23, 2012

Sometimes it feels like our technology picks the toughest time to test us! I was on the Calgary leg of a road trip to Regina, Calgary, Seattle, and Anchorage a few weeks ago when my computer failed to boot up as I arrived at my hotel room that night. While in my hotel room there, I talked to a fourth Dell rep.

Hotels 56

Hotels Download Newsletter Travel 56

Strategy Driven

APRIL 4, 2016

I was asked to be Minister of Higher Education, Scientific Research, and Information & Communication Technologies. I didn’t want to turn down such an honor over the phone, so I travelled from Paris to Tunis to meet Prime Minister Jomaa. I would say overall we harnessed technology to push the country toward the future.

How To 50

How To Chief Information Officer Tourism Politics 50

Miles Anthony Smith

NOVEMBER 1, 2018

Travel Costs​ Depending on the nature of your business you could be traveling frequently. If so, you can write off several things: Hotel costs: If you pay for any kind of lodging during work-related travel, keep the receipts and make sure you write this off. Rental cars: Did you rent a car for business travel?

Tips 95

Tips Franchising Cost Travel 95

Strategy Driven

MARCH 18, 2011

Each issue is packed with thought-provoking content and insight into the business issues that affect all companies competing in today’s technology-driven marketplace with recent contributions by best-selling author and researcher Tom Davenport; social media guru Chris Brogan; and Myron Scholes, world renowned economist and Nobel Prize winner.

Tools 56

Tools Black-Scholes Magazine Rogers 56

Harvard Business Review

SEPTEMBER 11, 2014

That means new technologies and new competitors are hitting the market at an unprecedented rate. and technological uncertainty (can we make a desirable solution?) Technological uncertainty results from unknowns regarding the technologies that might emerge or be combined to create a new solution.

Uncertainty 22

Uncertainty Industry Bottom-up Technology 22

Strategy Driven

JANUARY 26, 2011

This book will show you, as an employee, customer or partner, how to use new social technologies, make yourself heard, and produce better products and services. As a leader and manager, you’ll learn how to use these tools to harness social interactions to improve your business and to create your own social nation.

Media 67

Media Learning-by-Doing Open-book Company 67

Harvard Business Review

MAY 20, 2016

Before I became general manager of The Beverly Hills Hotel, I held the same position at another luxury hotel up the coast. Service increasingly was hit or miss, and Forbes Travel Guide issued a preliminary rating that would have docked the restaurant a star. The technologies and processes that are transforming companies.

Operations 8

Operations Hotels Finance Process 8

Harvard Business Review

OCTOBER 28, 2015

In this piece, I’ll lay out a few of the strengths and shortcomings of a few of the more common channels, based on my experience as global director of guest experience and innovation at the Dorchester Collection of luxury hotels. Suppose we’re talking about a luxury hotel guest who is a paparazzi-shy celebrity?

Hotels 8

Hotels Survey Review How To 8

Harvard Business Review

NOVEMBER 24, 2015

Now that technology allows us to work anywhere, on any device, work is something people do — not just a place to which they go. This shift demands that businesses manage and operate so that they can attract the right people, retain them, and ensure they can do their best work. Sponsor Content from GoToMeeting.

Real Estate 8

Real Estate Technology Restructuring Competitive Advantage 8

Harvard Business Review

JANUARY 31, 2017

Since their founding less than a decade ago, Uber and Airbnb have wrangled with regulators, challenged the taxi and hotel industries, earned extraordinary valuations from venture capital investors — and fundamentally transformed the way people think about urban transportation and travel. These companies had to do something.

CEO 8

CEO Hotels Venture Capitalist Storytelling 8

Harvard Business Review

NOVEMBER 9, 2015

On a cold English autumn evening recently, we three found ourselves together in the bar of our business school, Cranfield School of Management , along with some clients. Managers are instantly struck by the evident importance of this neglected touchpoint. We discovered this by accident, but it makes sense. What else can we do?

Productivity 8

Productivity Products Hotels Kahneman 8

Harvard Business Review

MAY 13, 2013

As I''ve written in my previous two blog posts, our first inclination is usually to play down the potential impact of a new technology. At a minimum, this Apple TV could change education, hospitality, work, and travel. Let''s think about the travel industry. But even great management cannot protect these airlines.

Disintermediation 8

Disintermediation Hotels Airlines Travel 8

Harvard Business Review

JUNE 28, 2016

Companies can also rent their business applications (for accounting and finance, human resource management, marketing and sales, collaboration, project management, and so forth) on-demand from companies like Microsoft, Salesforce.com, Workday, Hubspot, Yammer, Dropbox, Basecamp and others. Need travel information or services?

Entrepreneur 9

Entrepreneur Airlines Construction Short-term 9

Harvard Business Review

OCTOBER 13, 2014

For proof , look no further than Airbnb which, at $10 billion, can boast a higher valuation than the Hyatt hotel chain. Berkeley, that found that, “car sharers report reducing their vehicle miles travelled by 44% (addressing travel congestion). Government Technology' Uber is currently valued at $18.2

Business Model 9

Business Model Hotels Venture Capitalist Transportation 9

Harvard Business Review

JULY 10, 2013

Once I passed security, I went up to the gate and stood at the end of a long line of travelers. But in the wake of the recent Asiana crash at SFO and the way critical updates were relayed to the affected passengers and their families, it''s a good time for travel industry professionals to reconsider how they keep their customers informed.

Airlines 8

Airlines Travel Transportation Training 8

Harvard Business Review

AUGUST 28, 2013

Yes, customer-centric firms need serious social media strategies and processes to manage legitimate complaints and concerns. Airbnb, the pioneering travel renting/share company, similarly encourages renters to rate guests and guests to rate renters. Insurance companies increasingly use clever technologies to segment their customers.

Media 9

Media Hotels Reputation Price 9

Harvard Business Review

OCTOBER 2, 2012

Founded in 2000 by Stephen Kaufer and Langley Steinert, Boston-based TripAdvisor is a travel website that provides reviews and other information for consumers about travel destinations around the world. In founding TripAdvisor, Kaufer wanted to take his hard core engineering skills and apply them to vertical search in travel.

EBITDA 8

EBITDA Engineering Travel Business Model 8

Harvard Business Review

NOVEMBER 10, 2016

It turns out we have a pretty good sense of what’s to come because we know what AirBnB has done to hotels (and homes), Waze to GPS systems and fold-up maps, and Uber to taxis. AirBnB, now used by 50,000 renters each night, is considered to be directly responsible for an estimated $450 million of lost hotel revenue each year.

Health Care 9

Health Care Power Hotels Transportation 9

Harvard Business Review

MAY 16, 2013

Guesses at how far and how fast are replaced by real time stats on pace and meters travelled. We take for granted now that, standing in a hotel lobby, we can find the quickest route to our destination, learn the name of the song playing and change a meeting time, all witha few taps. We navigate the external world this way.

Taylorism 8

Taylorism Taylor Wireless Early Adopters 8

Harvard Business Review

DECEMBER 1, 2015

While a vanilla version of a software application can be okay (and many corporations use standard versions of major vendors’ ERP software), any choice should be a business decision made by business managers for operational and strategic reasons. Consider that you wish to travel to another city to see your favorite band play a gig.

Execution 8

Execution Hotels Software System 8

Harvard Business Review

SEPTEMBER 28, 2012

When teachers or factory workers go on strike, they're hoping to remind management of the value of their expertise. As a frequent traveler, you'd think my credit cards would be accustomed to booking planes, trains, and hotel rooms. TO CURSE, PLEASE PRESS "1". BONUS BITS: Known Knowns, Known Unknowns, Unknown Unknowns.

Forrester 8

Forrester Banking Ryan Hotels 8

Harvard Business Review

FEBRUARY 24, 2014

And whether you’re in the culinary arts, book publishing or cloud technology, when you become an entrepreneur, work-life balance becomes a thing of the past. There’s a reason why many compare starting a technology company to having a baby. Why One Executive Quit Business Travel Cold Turkey. Things Change As You Grow Up.

Entrepreneur 12

Entrepreneur Hotels Technology Travel 12

Harvard Business Review

MAY 8, 2017

We see an interesting pattern across the professionally managed companies, those whose CEOs were hired by the board. Instead of focusing on major hotel brands, they pursued the long tail, engaging with more than 1 million inns, B&Bs, and apartment buildings in 200 countries. These CEOs are what we call “insider outsiders.”

Franchising 15

Franchising CEO Business Model Strategy 15

Harvard Business Review

SEPTEMBER 22, 2011

Managing an organizational transformation, executives tell us, is like trying to change the wheels on a bike while you're riding it. Corrado Passera, CEO of Banca Intesa, traveled all of Italy to spread the bank's transformation story to its 60,000 employees. It's a lot to ask, and the senior leader bears much of the burden.

Succession 13

Succession Hotels Information Technology Learning-by-Doing 13

Harvard Business Review

DECEMBER 8, 2015

More than once you’ve probably looked at some new digital or technological development and asked yourself, “How did we miss that?” My 2016 trends offer early warnings and opportunities for managers in all industries. HR managers can use bots to train employees. Here are eight to note for 2016.

Trends 8

Trends Film Technology Software 8

Harvard Business Review

JANUARY 20, 2014

Specifically, he saw that the advent of digital technologies was going to fundamentally alter the way people conduct commerce, pay for things, and manage and move their money. It was a technology-driven form factor. There’s a group that we call the “new middle class”—it consists of 100 million Americans, and 2.5 Leadership'

Execution 8

Execution Software Banking Franchising 8

Harvard Business Review

MAY 16, 2016

I was asked to be Minister of Higher Education, Scientific Research, and Information & Communication Technologies. Yet I didn’t want to turn down such an honor over the phone, so I traveled from Paris to Tunis to meet Prime Minister Jomaa. I would say overall, we harnessed technology to push the country toward the future.

Politics 10

Politics Chief Information Officer Tourism Environment 10

Harvard Business Review

APRIL 26, 2016

The Order of United Commercial Travelers , for instance, was founded to “ improve character and instill temperate habits,” and Gideon bibles were originally put in hotel rooms to help “ eliminate gambling , drinking, dirty jokes, Sunday trading and other forms of temptation peculiar to traveling (sales) men.”

Education 8

Education Levitt Retail Training 8

Harvard Business Review

DECEMBER 12, 2011

Primarily, gamification has been used in consumer settings, but look for it in other areas from HR, to government, healthcare and even business management. Air BnB turns homes into hotels and travelers into guests, providing both parties with an opportunity to make and save money. Social Sharing.

Trends 20

Trends Media Influence Participative 20

Harvard Business Review

JANUARY 28, 2015

A traveler arrives in a foreign country and attempts to use his credit card to make a purchase. It is the same card he used to buy the plane ticket and book the hotel. Coordinating the infrastructure, technology, and messaging in a way that appears seamless and fluid to the customer is, to be blunt, a logistical nightmare.

COO 8

COO Planning Metrics Call Center 8

Harvard Business Review

AUGUST 17, 2015

At the same time, technologies like selfie sticks, Fitbits, and wearable video cameras are making people comfortable monitoring their own calorie consumption, sleep patterns, heart rate, friends, family, and daily experiences. . How far from the hotel do solo travelers tend to go at night, and how does that differ by gender?

Document 8

Document Marketing Learning-by-Doing Travel 8

Harvard Business Review

MAY 25, 2017

Millions of global travelers are anxiously awaiting the answer to this question. Aside from another terrorist group disrupting world-wide travel operations at a cost of hundreds of billions of dollars , the other big winners from an increased ban could be foreign intelligence services. To ban or not to ban laptops? Since the U.S.

Travel 10

Travel Airlines Company Hotels 10