Harvard Business Review

DECEMBER 5, 2016

For decades, experts and policy wonks have argued that health care is a uniquely inefficient industry, insulated from conventional market forces that operate in the rest of the economy. For heart attacks, patients studied were willing to travel 1.8 Exploring cutting edge ways to lower costs and improve quality.

Health Care 8

Health Care Marketing Quality Travel 8

Harvard Business Review

OCTOBER 2, 2018

Some companies don’t have the systems and technology to segment and profile customers. Others lack the processes and operational capabilities to target them with personalized communications and experiences. The volume, velocity, and variety of customer data that now exists overwhelms many organizations.

Short-term 9

Short-term Learning-by-Doing Participative Human Resources 9

Harvard Business Review

NOVEMBER 13, 2017

Just imagine the operational demand if primary care providers also had to actively monitor their patients’ health data between office visits. Our view is that early conceptions of connected health and the patient-centered medical home (PCMH) traveled a flawed path. A Way Forward. Getting the right data to the right recipient.

Health Care 8

Health Care How To Insurance Incentives 8

Harvard Business Review

JANUARY 28, 2015

A traveler arrives in a foreign country and attempts to use his credit card to make a purchase. Coordinating the infrastructure, technology, and messaging in a way that appears seamless and fluid to the customer is, to be blunt, a logistical nightmare. If it’s all about the operations then you lose sight of the customer.

COO 8

COO Planning Metrics Call Center 8

Harvard Business Review

OCTOBER 14, 2013

democratized communication technologies like Skype) and more physical touch points (e.g. more global travel and larger immigrant communities). The knowledge and technology transfer stage, however, is where most developing markets are focused today. Technology also provides an excellent means of creating engagement opportunities.

Marketing 8

Marketing Strategy Metrics Incentives 8

Harvard Business Review

MAY 17, 2017

Much has been made of the potential for blockchain technologies to open up new vistas for business and society. But is there a way for this revolutionary technology to empower the rich and poor alike? How Blockchain Works Here are five basic principles underlying the technology. Distributed Database.

Marketing 8

Marketing Technology Banking Efficiency 8

Harvard Business Review

NOVEMBER 1, 2017

One of the barriers to getting prediabetics to participate in these in-person programs is the time and expense required to travel to and attend them. This provides the company with an incentive to improve participants’ lifestyle habits and prevent diabetes. How leading providers are delivering value for patients.

Health Care 10

Health Care Participative Wireless Pharmaceuticals 10

Harvard Business Review

DECEMBER 20, 2012

Social-media technologies offer plenty of ways for your company to gain valuable insights about your customers and industry — see our previous blog post. But social technologies open new channels that permit snooping on an unprecedented scale. Here's a quick quiz: Have you ever tweeted your business-travel plans?

Company 8

Company Media Travel Tools 8

Harvard Business Review

SEPTEMBER 8, 2017

Over the last decade, most companies’ digital agendas have focused largely on technology — moving to cloud-based software, modernizing IT infrastructures, adding digital channels, and digitizing business processes. This is a break from the traditional paths of finance, sales, and operations to the top spot.

CEO 8

CEO Marketing Span of Control Sports 8

Harvard Business Review

OCTOBER 3, 2017

The first concerns the challenge of creating the meaningful use program for the HITECH Act when I served as national coordinator of health information technology from 2009 to 2011, at the beginning of the Obama administration. They had incentives to do so, but they could easily refuse. Two personal stories illustrate these points.

System 8

System Skills Health Care Constraint 8

Harvard Business Review

JUNE 29, 2017

Regulators would now decide how spectrum would be used, what technologies were permissible, and approve — or reject — the wireless services, networks, applications, and business models that might be introduced. That might seem like a good thing — using new technology to engage the public in ideological debate.

Armstrong 8

Armstrong Wireless Succession Licensing 8

Harvard Business Review

JANUARY 5, 2017

The media did exactly what it was designed to do, given the incentives that govern it. Media companies are experiencing an extreme form of competition that comes with digital technologies: Everyone is a media company today. The outcome is a “ratings bubble” within which companies operate. An advertising-based model.

Media 9

Media Advertising Fixed Costs Content 9

Harvard Business Review

OCTOBER 13, 2014

Just in the last month, Pennsylvania’s Public Utility Commission issued a cease-and-desist order on Lyft and Uber operations. This is particularly unfortunate since the incentives of city governments and sharing economy firms are often aligned. Government Technology'

Business Model 8

Business Model Hotels Venture Capitalist Transportation 8

Harvard Business Review

JUNE 24, 2016

Gothenberg, Sweden, is a long way to travel from Boston for a breakthrough idea in management — especially one that is more than 40 years old. And he believed that managers wrongly apply incentive pay plans, forced rankings, and all sorts of carrots and sticks to create the illusion of control without solving root performance problems.

Deming 9

Deming Management Senge Taylorism 9

Harvard Business Review

JANUARY 31, 2014

TV ad expenditures and accounted for most of the e-commerce that year: Apparel, telecom, travel, pizza, and online services and content. Brands such as Amazon and eHarmony, a dating website, have a stronger incentive to use particular types of ad content. Advertising Sales Technology' billion in U.S.

Advertising 8

Advertising Brand Apparel Audience 8

Harvard Business Review

JULY 22, 2014

This is a trend in health care that can and should take a hold – even if it might mean creative solutions such as paying for patients and their families to travel to your hospital (by private jet, in some cases). Health Information & technology Innovation' How can you not like those odds?

Health Care 8

Health Care Information Technology Learning-by-Doing Information 8

Harvard Business Review

DECEMBER 14, 2016

Technology is making it easier to connect with rural consumers in so-called media dark areas. They charge for their services and earn commissions on those sales as well as points toward incentives such as salon tables or mirrors. Worldwide, there are 3.4 The market potential is significant: 4.5 Find grassroots distribution strategies.

Marketing 8

Marketing Brand Cost Retail 8

Harvard Business Review

APRIL 6, 2016

Uber Technologies , a pending class-action lawsuit by Uber drivers in California, which alleges that drivers are misclassified as independent contractors. These cases clearly point to the importance of understanding how platform-employers operate, and how work is structured within semi-automated, algorithmic management systems.

Management 8

Management Price Disaggregation System 8

Harvard Business Review

MARCH 31, 2016

Studying these successes and failures, we’ve identified half a dozen key reasons platforms fail, all of which boil down to managers’ misunderstanding of how platforms operate and compete. If Android throws a Hawaiian luau with a five-course feast, free travel, and attendees get to meet Robert Downey Jr.

Participative 8

Participative Software Market Penetration Marketing 8

Harvard Business Review

JUNE 7, 2013

Technology, on the other hand, makes it much easier. And while you might scoff at these as something that only early adopters use, even late adopters of digital technologies leave behind an incredibly detailed trail of their lives. But the technology alone isn''t the problem.

Film 8

Film Information Technology Information Technology 8

Harvard Business Review

JULY 27, 2015

If you’re getting breached, there’s an incentive to talk about it as being an attack as opposed to a mistake. They might impersonate a bank, saying, “Hey, I know you’re about to go and get an operation, don’t forget to transfer some money by clicking here,” or whatever.

Health Care 8

Health Care Hedge Banking Training 8

Harvard Business Review

DECEMBER 20, 2016

I also know all too well that, like all strategies, superconsumer strategies can be hard to implement, because of internal processes, misaligned incentives, and organizational structures that are difficult to navigate. “My guess is that one hundred percent of United’s employees are superconsumers of travel,” he said.

Airlines 8

Airlines Energy Self-aware Learning Curve 8