Harvard Business Review

OCTOBER 4, 2013

Bally Technologies , a leading provider of gaming systems for casinos, has earned more than 60 awards for innovation in just the last four years. The result : Its return on assets tripled, from an industry-lagging position below 4% to an industry-leading position above 12%.

Technology 8

Technology Innovation Kaizen Chief Executive Officer 8

Leading Blog

APRIL 16, 2021

Imagine you’re the player in an imaginary casino where you can bet on red or black, and you’re right consistently more often than you’re wrong. This just happens to be the way a real casino makes money from the players.). You could say I liked to roll the dice, but only when they were loaded in my favor.

Learning-by-Doing 255

Learning-by-Doing Long-term Automotive Open-book 255

Harvard Business Review

AUGUST 14, 2012

Lower transaction costs and narrower bid-ask spreads mean more liquid markets, and for the industry enormous growth in the number of trades. And if your 401k is invested in casino chips, your sense of personal confidence declines, along with your trust in a society that fails to rein in the runaway. The measured benefits are clear.

Cost 10

Cost System Long-term Technology 10

Harvard Business Review

JUNE 8, 2015

The Tournament is based on three fictitious industries: Ailing, Fast Growth, and Mature. Each industry has three competitors that start out identical in every way (cost structure, product line, performance, etc.). The number of possible outcomes in each industry is 3,201,872,665,419. Computer teaches human.

Customer Loyalty 8

Customer Loyalty Strategy Industry Marketing 8

Harvard Business Review

NOVEMBER 17, 2011

Steve also emphasizes his view of the right atmosphere: "I'm not at all into sleazy places, nor into industries like tobacco, alcohol, or casinos. We could debate whether those industries pose ethical issues, but that's not the point. Ethically-challenged places are no fun." They aren't right for him.

Market Segmentation 15

Market Segmentation Ethics Career Operations 15

Harvard Business Review

DECEMBER 24, 2013

CEO Gary Loveman noted that he knew that Caesars (then Harrah’s) had low levels of customer loyalty across its nationwide network of casinos. While the theory had been applied and tested in several industries, it hadn’t been applied to gaming firms.

Customer Loyalty 13

Customer Loyalty Loyalty Early Adopters Information Technology 13

Harvard Business Review

OCTOBER 6, 2014

It’s the story of the “growth industries” of the last decade. Casinos, payday lenders, private prisons, insta-on-demand-McWorkers serving everyone else who can barely afford them five dollar triplex mega soy mocha latteccinos. The pawnshop economy.

Strategy 12

Strategy Company Class Short-term 12

Harvard Business Review

NOVEMBER 22, 2016

The financial services firm USAA prizes its relationships with customers and consistently earns the highest customer loyalty scores in the industry for both its U.S. telecommunications industry found that up to 60% of customers split their services across multiple providers for mobile phone, landline, TV, and internet services.

Insurance 8

Insurance P&L CRM Telecommunications 8

Harvard Business Review

MARCH 13, 2018

MGM wanted to reposition itself from merely a casino company to a worldwide resort and entertainment company. The company also reported financial gains from its efforts, reporting increased revenues, REVPAR (a hospitality industry key metric), and net income.

Company 14

Company Brand Report Training 14

Harvard Business Review

JULY 3, 2013

As the founder and co-chief executive of Panera Bread, I can safely report that the growth challenge looms even larger in the brutally combative restaurant industry, where four out of five new concepts fail. Although the economy is finally improving, growth is still hard to come by. The size of the loss will vary by company and market.

CPA 8

CPA Retail Innovation Maturity 8

Harvard Business Review

JULY 20, 2011

Rite-Solutions , the company they founded in January 2000, builds mission-critical software for the Navy, defense contractors, and first responders, as well as back-office systems for casinos and consumer gaming platforms. based company is a nimble competitor in a high-stakes and highly-structured industry. The Newport, R.I.-based

Innovation 12

Innovation Webinar Proposal Hamel 12

Harvard Business Review

JANUARY 31, 2017

Since their founding less than a decade ago, Uber and Airbnb have wrangled with regulators, challenged the taxi and hotel industries, earned extraordinary valuations from venture capital investors — and fundamentally transformed the way people think about urban transportation and travel.

CEO 8

CEO Hotels Venture Capitalist Storytelling 8

Harvard Business Review

OCTOBER 29, 2012

The nay-sayers, on the other hand, can cite the passionately defended view of the pharmaceutical industry that the cost of discovering innovative disease-curing molecules has been rising crazily — the basis for perennial campaigns for stronger intellectual property rights to safeguard pharma investments.

Cost 8

Cost Innovation Wireless Disruptive Innovation 8

Harvard Business Review

OCTOBER 30, 2014

In some industries (e.g. When a guest has entered one of their hotels or casinos and interacted with it (through use of their loyalty card, or increasingly, based on beacons and similar technology throughout our properties), a host (the person responsible for helping and serving customers) will be alerted on their Blackberry or iPhone.

Marketing 11

Marketing Guidelines B2C Analysis 11

Harvard Business Review

JANUARY 30, 2014

Its wellness lobbying campaign — largely urging Congress to allow employers to designate more health care spending for behavior modification — is led by a CEO in the casino industry who exposes his employees to more second-hand smoke than virtually any CEO in the country.

Human Resources 10

Human Resources Guidelines Morale Insurance 10

Strategy Driven

NOVEMBER 15, 2018

Most business leaders would have greater odds of success if they went to a Las Vegas casino and gambled their innovation investment on one big bet. Patent Office found that, on average, wages are 42 percent higher for those employees who work in intellectual property intensive industries versus non-intellectual property intensive industries.

Innovation 57

Innovation Engineering CIO System 57

Harvard Business Review

MAY 3, 2016

While these experiments focused on high-tech equipment, the professors note that the findings hold true across many industries. But with James Bond movies, there’s no reason to expect that the latest Bond movie [Quantum of Solace] has anything to do with the previous Bond movie [Casino Royale]. So it gives you added freedom.

Brand 8

Brand Education Productivity Products 8

Harvard Business Review

MARCH 15, 2011

A good example of this is the proliferation of revenue models in the music industry. It's a very different world from the traditional demographics that drove the media industry 20 years ago. For some industries, consumer behavior is already driving new pricing, advertising and product packaging schemes.

Market Segmentation 14

Market Segmentation Marketing How To Price 14

Harvard Business Review

JUNE 20, 2014

If you go in a casino and play roulette, you can calculate how you will lose in the long run. So, for instance, in the course of the financial crisis, it was said that banks play in the casino. If you’re in the world where you can calculate the risk, then statistical thinking is enough, and logic.

Uncertainty 10

Uncertainty Kahneman Banking System 10

Harvard Business Review

DECEMBER 8, 2016

The project—Park 007—was a James Bond–themed amusement park with artificial ski slopes, cliffs for bungee jumping, roller-coaster rides, indoor water sports, casinos, cinemas, and two five-star hotels. Decentralization is the norm in this industry. The Russia office had contracted to build it but hadn’t done so.

Case Study 8

Case Study Decentralization CFO Construction 8

Harvard Business Review

MARCH 29, 2011

The company had no way to stimulate demand across its portfolio; it didn't even have a loyalty rewards program, now standard practice in the industry. Spas, conference centers, pools, casinos. The downside was that guests might be loyal to one hotel yet completely unaware of the larger Alegre family. I mean, we're in 21 countries.

Case Study 10

Case Study Hotels Price Decentralization 10

Harvard Business Review

FEBRUARY 25, 2015

The initiative, which drew inspiration from a joint program between Israel and the United States called the Binational Industrial Research and Development Foundation, allowed five venture capital companies to receive matching funds from the government.

Entrepreneur 8

Entrepreneur Incubator Venture Capitalist Innovation 8