In the CEO Afterlife

SEPTEMBER 8, 2015

Moving on your instincts is not seat-of-the-pants leadership. Competitive advantage, not information, is power. Now, I don’t want anyone to think that I don’t value information technology. When I was a CMO and CEO, I operated with an entrepreneurial mindset that required taking decisions as early as possible.

Power 100

Power Competitive Advantage Airlines Information 100

Strategy Driven

FEBRUARY 10, 2016

In the recent past, businesses had only external, third party vendors to rely on for major projects, operational emergencies, and other labor-intensive initiatives that required resources they did not have. Both industrial, machine-like robots and digital, computerized robots have revolutionized the way companies operate.

Engineering 50

Engineering Process BPM Taylorism 50

Strategy Driven

FEBRUARY 15, 2019

Design thinking has been recognized as an important means to innovate in the context of developing new products and technologies. Michael Tardif has over twenty years of experience applying information technologies to the design, construction, operation, and maintenance of buildings. Michael Tardif.

Creativity 60

Creativity Strategic Planning Construction Politics 60

Harvard Business Review

OCTOBER 4, 2012

So why, despite all the evidence to the contrary, do we see so many corporations dip their toes into the pool of innovation instead of diving in? Corporate innovation is already a difficult proposition; why doom it to failure by pursuing it half-heartedly? With the right approach, innovation at a big company is realistic.

Innovation 15

Innovation Company Technology Commitment 15

Harvard Business Review

MARCH 15, 2012

Would you look to your information technology organization for ways to improve customer service? David Bogaerts and Jael Schuyer are process improvement experts (" Lean Master Black Belts " and "Agile coaches") in the IT and operations group at ING , a leading bank based in the Netherlands. Probably not. How are they doing it?

Process 13

Process Innovation Agility Insurance 13

Harvard Business Review

MARCH 2, 2018

The healthcare industry has long relied on traditional, linear models of innovation – basic and applied research followed by development and commercialization. An alternative emerging at healthcare institutions worldwide is human-centered design and co-creation, a set of approaches that can accelerate and humanize healthcare innovation.

Health Care 8

Health Care Innovation Mayo Stage-Gate 8

LDRLB

MAY 26, 2014

The most recent being Big Bang Disruption: Strategy in the Age of Devastating Innovation. Paul Nunes and I have known each other for many years, and we’ve both been writing about the subject of disruptive innovation from different vantage points and different angles. DAVID: Yeah. You call it this big bang disruption.

Early Adopters 60

Early Adopters Rogers Disruptive Innovation Innovation 60

Harvard Business Review

OCTOBER 4, 2012

So why, despite all the evidence to the contrary, do we see so many corporations dip their toes into the pool of innovation instead of diving in? Corporate innovation is already a difficult proposition; why doom it to failure by pursuing it half-heartedly? With the right approach, innovation at a big company is realistic.

Innovation 8

Innovation Company Technology Commitment 8

Strategy Driven

NOVEMBER 24, 2010

Bob Smith (not his real name), source of the quote and Chief Operating Officer at Otis Elevator, knows that elevators tend to remain well under the radar screen until they break. Researchers at the IT Leadership Academy are doing just that in Global 2000 enterprises.

Magazine 53

Magazine Chief Operating Officer Newsletter Objective 53

Harvard Business Review

AUGUST 21, 2013

In order to see the future more clearly, it''s almost always helpful to look back — and this certainly goes for IT and its ever-increasing impact on operations, and ultimately on competitive advantage. Information Technology Changes the Way You Compete" was a trailblazing HBR article by Warren McFarlan back in the early 1980s.

Competitive Advantage 8

Competitive Advantage Management Information Technology Airlines 8

Harvard Business Review

AUGUST 23, 2012

Supposedly set to launch this July — and then September — New York City announced that its innovative bike sharing program would be delayed until at least next spring. The organizational and operational benefits of targeted testing are not. Until it works, we're not going to put it in. The particular object of his ire?

Leadership 12

Leadership Innovation Lean Production Learning-by-Doing 12

Harvard Business Review

SEPTEMBER 30, 2014

Digital technology is the biggest agitator of the business world today. Mobile technology, social media, cloud computing, embedded devices, big data, and analytics have radically changed the nature of work and competition. And digital innovations will continue to do so for the foreseeable future. Digital transformation is.

Management 9

Management Drucker Technology Information Technology 9

Harvard Business Review

MAY 14, 2013

Just as America''s visa rules enabled the rapid growth of India''s information-technology companies over the last two decades, the Obama Administration''s recent drive to reform immigration regulations could prove to be a turning point for them. In the same way, India''s information technology giants must bite the bullet today.

Offshoring 8

Offshoring Information Technology Automotive Technology 8

Harvard Business Review

AUGUST 26, 2013

With a tsunami of new digital technologies all converging simultaneously — social, mobile, cloud, analytics and embedded devices — there has been, once again, a cry for corporate IT to radically change to enable the digital transformation of businesses. It requires new modes of operation. There is no time for complacency.

CIO 8

CIO CTO Operations Technology 8

Harvard Business Review

NOVEMBER 4, 2014

According to CIO Dieter Haban , whose team identified the idea and led product development, “the innovation combines telematics, mobility, central mission control, big data analytics, and a seamless process from the truck to the driver, fleet manager, and ultimately to an authorized service outlet.”. This cuts down the time tremendously.”

Engineering 8

Engineering CIO Disruptive Innovation Uncertainty 8

Harvard Business Review

NOVEMBER 4, 2014

According to CIO Dieter Haban , whose team identified the idea and led product development, “the innovation combines telematics, mobility, central mission control, big data analytics, and a seamless process from the truck to the driver, fleet manager, and ultimately to an authorized service outlet.”. This cuts down the time tremendously.”

Engineering 8

Engineering CIO Disruptive Innovation Uncertainty 8

Harvard Business Review

AUGUST 27, 2013

Perhaps the most exciting (and challenging) aspect of working in a progressive IT organization is the pace of technological change. Managing this rapid change and fostering innovation while "keeping the trains running on time" is the primary leadership role required of any CIO, new or old. Generate Room for Innovation.

CIO 8

CIO Positioning PPM Information Technology 8

Harvard Business Review

DECEMBER 4, 2013

In other words, opportunistically managing collective intelligence is not enough; smart leaderships need to rethink how to collectively manage collective intelligence. How might Kickstarter-like innovation initiatives facilitate new conversations and collaborations between clients and employees?

Management 8

Management Supply Chain CIO Core Competence 8

Harvard Business Review

OCTOBER 6, 2014

And so the power of incumbency, firm competencies, and market share is giving way to the ability to engage across companies and industries, innovate, individualize, and deliver. One can easily imagine Amazon and other like-minded companies building out more and more tech-enabled strategic and operating capability—linking the pieces.

Strategy 8

Strategy Scenario Planning Scientific Management Supply Chain 8

Harvard Business Review

JUNE 18, 2015

The Future of Operations. The technologies and trends shaping tomorrow’s businesses. At a time when the customer end of the business model seems to be getting all the attention, executives must not neglect the equally important operations back end. This will inevitably have a significant impact on operations.

System 8

System Enterprise Architecture Agility Operations 8

Harvard Business Review

JANUARY 18, 2012

Recognizing that the company's command-and-control culture wouldn't work in the 21st century, he defined leadership as leading by values and created a unique collaborative organizational structure. Palmisano could not have succeeded at placing values at the center of IBM's operations without strong principles of his own.

Globalization 15

Globalization Golden Parachute Short-term Long-term 15

Harvard Business Review

OCTOBER 28, 2014

Regardless, Tesco’s collective failures feel operational, organizational and cultural. More than any other retailer of scale, Tesco had committed to customer research, analytics, and loyalty as its marketing and operational edge. Information & technology Leadership Retail' This isn’t simply bad luck.

Retail 8

Retail Loyalty Supply Chain Discount 8

Harvard Business Review

JULY 22, 2014

Among health care leadership, it can have the unintended effect of promoting inaction over change and innovation. Within weeks, I could see that some were operating multi-million-dollar Stinger missile systems – some of the most sophisticated combat equipment ever devised. Health Information & technology Innovation'

Health Care 8

Health Care Information Technology Learning-by-Doing Information 8

Harvard Business Review

OCTOBER 3, 2017

The LEF’s Glen Robinson and Bill Murray cross-referenced this with real-life examples gathered from the technology leadership of organizations that are either mature in their evolution, in the midst of their own evolution, or not yet started. It also helps develop an improved set of data to make decisions needed for Stage 2.

Technology 8

Technology Organization Content How To 8

Harvard Business Review

JANUARY 23, 2014

Rather it’s an on-going nipping and tucking of organizational resources to achieve both growth and efficiency at multiple levels: the company overall, the operating group level, and even within functional groups like human resources and information technology. Operations Organizational culture'

Ulrich 8

Ulrich Cost Efficiency Consultative 8

Harvard Business Review

JULY 14, 2014

Many firms appear to agree that marketing is too important to be left without high-level leadership, and that CMOs should be in the C-suite bringing a marketing perspective to inform strategy. The requirements to operate effectively as part of the top management team also go beyond marketing-specific strengths.

Power 8

Power PR Marketing Public Relations 8

Harvard Business Review

DECEMBER 2, 2015

It makes much more economic and operational sense to create and leverage a central cadre of professionals than to ask each clinical unit, on its own, to acquire such expertise. ICCI now has five full-time employees with expertise in analytics and project management and three part-time graduate students.

Health Care 8

Health Care Management Cost Efficiency 8

Harvard Business Review

DECEMBER 6, 2012

At Nationwide the key success factors have been (1) having senior leadership lead by example; (2) setting governance and policies to ensure security of sensitive comments; and (3) using tools that make collaboration easy and fun. To speed operations and improvement, Process Strategy 2.0 Process Strategy 2.0

Process 8

Process Examples Strategy Six Sigma 8

Harvard Business Review

NOVEMBER 23, 2016

The internet has dramatically changed the way companies operate. Today, innovations in digitization and robotization are quickly laying the foundation for another disruptive corporate transformation. Harnessing the power of machine learning and other technologies. Start early to shift the leadership mindset.

Early Adopters 8

Early Adopters Short-term Long-term Compliance 8

Harvard Business Review

MARCH 21, 2013

For example, in developing countries, mobile network operators can estimate household income of their subscribers from how much and how often they purchase airtime. But the public sector cannot fully exploit Big Data without leadership from the private sector. The evidence is growing that it can.

Analysis 15

Analysis Globalization Crisis Price 15

Harvard Business Review

APRIL 25, 2013

It is a conversation about the increasing importance of information technology and the role it must assume in every enterprise, regardless of size, industry or geography. Not only are there new systems, business and delivery models, types of information, technologies, etc., Here''s a start to that conversation.

CIO 8

CIO ROI Agility Information Technology 8

Harvard Business Review

SEPTEMBER 28, 2012

The same investment logic holds for Apple's innovation ecosystem; the flow and fortune of its third-party apps development alone would yield valuable insight. But that mind-set's simply too focused and operational. Any data-driven, analytics-obsessed trader or investor would be thrilled running a Facebook fund.

Hedge 15

Hedge Core Competence CFO ROI 15

Harvard Business Review

NOVEMBER 5, 2013

As primary-care-based ACOs, or for that matter any health care organizations operating under global-risk contracts, begin to form around the country, they must address the challenge of managing the cost of specialty care through a combination of disease prevention and reduction of specialist utilization. Leading Health Care Innovation.

Health Care 8

Health Care Organization Incentives Metrics 8

Harvard Business Review

FEBRUARY 22, 2011

For example, the idea that market share leadership leads to cost leadership which creates defensible advantage is a dynamic argument. As connectivity has grown, innovation has accelerated. They also foresaw that information technology had the potential to greatly increase productivity.

McKinsey 14

McKinsey Efficiency Long-term Analysis 14

Harvard Business Review

MARCH 21, 2016

It was with this in mind that Russell Reynolds profiled executives tasked with digitally transforming long-established firms, who are often chosen to overcome organizational inertia and drive enterprise-wide digital transformation and innovation. These executives also score highly in their social adeptness, bold leadership, and determination.

Industry 8

Industry B2C Agility Bureaucracy 8

Harvard Business Review

FEBRUARY 17, 2016

How technology is changing the way we work. The second dimension is the power to discover, manage, and use information for individual and group problem solving, innovation, and decision making. Increasingly, this element is becoming an essential foundation for leveraging digital technologies and impacting business performance.

Technology 8

Technology CIO Maturity Information 8

Harvard Business Review

MARCH 21, 2013

For example, in developing countries, mobile network operators can estimate household income of their subscribers from how much and how often they purchase airtime. But the public sector cannot fully exploit Big Data without leadership from the private sector. The evidence is growing that it can.

Analysis 8

Analysis Globalization Crisis Price 8