CO2

JUNE 29, 2010

Therefore, leaders adopting an evolutionary psychology approach to followership must do all they can to align followers’ goals with those of the organization and insure that the benefits people accrue outweigh the costs of working for the leader, as followers will either mutiny or leave if goals are misaligned or inequities are perceived.

Executive Coaching 129

Executive Coaching Execution Blog Self-aware 129

Harvard Business Review

APRIL 7, 2015

There are new types of insurance companies such as Oscar ; novel provider organizations such as OneMedical , IoraHealth , and ChenMed ; and new health information technology companies such as Castlight , Vital , and WellFrame that aim to use technology to improve care and value. Health care will be markedly better for it.

Execution 8

Execution Skills Health Care Porter 8

Harvard Business Review

DECEMBER 14, 2011

Among the top performers on the 2011 World's Best Multinational Companies list are culturally-strong technology companies such as Microsoft, NetApp, SAS, and Google. Old-fashioned benefits like health insurance, family leave, and flex time ranked only 15 percent when considering most valued HR offerings. They're upgrading.

Company 16

Company Heskett Ryan Audience 16

Strategy Driven

DECEMBER 2, 2019

Technology has provided us with unprecedented advances, information, knowledge, instant access and entertainment. In the business world, focusing strictly on a digital experience will eliminate customer loyalty and emotional connection to a brand. It has changed the way we communicate, behave and think.

Company 70

Company P&L Bottom-up Advertising 70

Harvard Business Review

JANUARY 28, 2015

Coordinating the infrastructure, technology, and messaging in a way that appears seamless and fluid to the customer is, to be blunt, a logistical nightmare. ”) Delivering a consistent experience on the most common customer journeys is an important predictor of overall customer experience and loyalty.

COO 8

COO Planning Metrics Call Center 8

Harvard Business Review

NOVEMBER 22, 2016

Consumers can even sell their own data anonymously through technologies like Datacoup, which analyzes it and provides the results to companies. Why the Insurance Industry Can’t Risk Overlooking Artificial Intelligence. Companies can use analytics to find new patterns and insights in the same data their competitors are seeing.

Banking 9

Banking Content Customer Loyalty Health Care 9

Harvard Business Review

MAY 30, 2014

Digital technology overwhelmed Kodak’s once-formidable business in photography. But the capabilities — from merchandising to managing store staff and operating the supply chain — are very different for a small-store format. For example, deregulation killed off icons in the airline business such as Pan Am and TWA. Or consider U.S.

Company 8

Company Supply Chain Airlines Health Care 8

Harvard Business Review

AUGUST 5, 2014

Digital has removed barriers across sectors, even in old-line businesses known for “sticky” products, such as telecom and insurance. Talk about how complex marketing has become is very much in vogue, but there’s much less discussion about the operational (and diplomatic) muscle CMOs need in order to get things done.

P&L 10

P&L Banking Marketing Call Center 10

Harvard Business Review

SEPTEMBER 21, 2012

Businesses operate in more spheres than ever — in-store, in-person, telephonic, web, mobile, and social channels. Even more broadly, a customer loyalty program can help, since it gives consumers a unique ID that they apply to every purchase, regardless of the channel. How are we going to coordinate multi-channel data?

Insurance 15

Insurance Team Credit Scoring Retail 15

Harvard Business Review

MARCH 13, 2014

If the vast majority of transactions are itemized and trackable through loyalty cards, credit cards and social login, the transactions your customers keep private start to look suspicious. Information & technology Internet Technology' But it’s up to each and every company to do its part.

Information Technology 8

Information Technology Tools Technology Video 8

Harvard Business Review

JUNE 6, 2017

While advances in health care in the developed world often emphasize new technologies, in developing lower- and middle-income countries simply expanding the reach of basic primary care services is crucial to improving health. There are considerable hurdles to scaling any health service in resource-constrained settings.

Development 8

Development Health Care Operations Franchising 8

N2Growth Blog

NOVEMBER 4, 2010

That said, my typical pro-marketing position assumes that certain key fundamentals are in place to insure that the lunatics don’t somehow become in charge of the asylum. Those of you familiar with this blog know that I’m generally a strong marketing advocate.

Blog 303

Blog Marketing Succession Brand 303

Harvard Business Review

DECEMBER 19, 2014

When a team of Nobel Prize–winning scientists had launched Siiquent, they’d been ready and willing to sell the company’s gene-based diagnosis technology to all comers. “Think about the pay-per-test innovation: We invented it in response to customer complaints, and it won us fantastic loyalty and retention.”

Case Study 9

Case Study Price Chemicals Strategy 9