LDRLB

SEPTEMBER 12, 2013

Ajay is a technologist and business strategist who often obsesses over issues that range from the impact of technology on disruptive business models to entrepreneurship and impact investing. [Editor''s Note: This is a guest post from Ajay Swamy. You can find him at [link].].

Competitive Advantage 154

Competitive Advantage Prahalad Blue Ocean Strategy Glocalization 154

The Idolbuster

AUGUST 13, 2012

In his book The Loyalty Effect , Frederick Reichheld, head of Bain Consulting’s loyalty practice, and inventor of the Net Promoter Score, has built a career showing that businesses that put people first have better financial returns, at least in certain industries. Harvard business School Press (1996) p. By Frederick Reichheld.

Loyalty 35

Loyalty Competitive Advantage Insurance Technology 35

Skip Prichard

JUNE 1, 2020

If you’re willing to make these investments, you’ll be rewarded on the back end in dividends of engagement, commitment, and loyalty. Technology has connected more people in more places at more times than ever before. With this increased influence, you’ll reap the benefits of increased commitment and loyalty. John Steinbeck.

Leadership 105

Leadership Open-book Learning-by-Doing Quality 105

Harvard Business Review

JUNE 19, 2015

Wearable technologies, implanted devices, and smartphone apps allow continuous monitoring and create a ubiquitous, 24/7, digitized picture of your health that can be accessed and analyzed in real-time, anywhere. Technological advances based on the Bartender model will also push the boundaries of healthcare into new retail frontiers.

Technology 8

Technology Retail Apparel Customer Loyalty 8

Strategy Driven

AUGUST 20, 2012

It’s about how technology and your ability to see what is now will affect what is next. And with all of that, technology lifecycles are shorter. The picture I want to present to you is the BIG PICTURE of change. Jobs was able to see it and do it because it was his life’s work. AKA: sales. Or should I say, “LOL” or should I say, “PDF.”.

Open-book 50

Open-book Customer Loyalty Seminar Books 50

Harvard Business Review

NOVEMBER 22, 2016

The financial services firm USAA prizes its relationships with customers and consistently earns the highest customer loyalty scores in the industry for both its U.S. banking and insurance businesses. A similar story can be told in retail banking, insurance, credit cards, retail, and other industries.

Insurance 8

Insurance P&L CRM Telecommunications 8

Harvard Business Review

MARCH 19, 2014

This came into play recently in a partnership between an Australian supermarket and an auto insurance company. Combining data from the supermarket’s loyalty card program with auto claims information revealed interesting correlations. Pricing car insurance based on these buying patterns.

Insurance 14

Insurance Information Technology Loyalty Bottom-up 14

Harvard Business Review

FEBRUARY 19, 2018

Digital imaging technology monitors which items shoppers select from shelves, and when a customer leaves the store, the person’s online account is automatically charged. Service can be emotional; technology cannot. In many ways, the capacity and computational power of technology far outstrips our own.

Banking 12

Banking Technology Retail Efficiency 12

Harvard Business Review

JANUARY 31, 2018

The basic fact is that technology eliminates jobs, not work. — National Commission on Technology, Automation and Economic Progress, Technology and the American Economy, Volume 1, February 1966, pg. While technology and globalization have spurred competition, efficiency, and dynamism, the gains have not been shared by all.

Policies 8

Policies Aggregate Demand Technology Education 8

CO2

JUNE 29, 2010

Therefore, leaders adopting an evolutionary psychology approach to followership must do all they can to align followers’ goals with those of the organization and insure that the benefits people accrue outweigh the costs of working for the leader, as followers will either mutiny or leave if goals are misaligned or inequities are perceived.

Executive Coaching 129

Executive Coaching Execution Blog Self-aware 129

Strategy Driven

DECEMBER 2, 2019

Technology has provided us with unprecedented advances, information, knowledge, instant access and entertainment. In the business world, focusing strictly on a digital experience will eliminate customer loyalty and emotional connection to a brand. It has changed the way we communicate, behave and think.

Company 71

Company P&L Bottom-up Advertising 71

Harvard Business Review

FEBRUARY 20, 2014

Retailers are also moving in as well: nearly one-third of domestic Starbucks revenues are paid through its own loyalty cards. Technology giants, telcos, and retailers have a long way to go to compete against banks product-for-product and service-for-service, and many believe that regulatory barriers will dampen disruption.

Banking 10

Banking Retail Finance Insurance 10

Harvard Business Review

DECEMBER 14, 2011

Among the top performers on the 2011 World's Best Multinational Companies list are culturally-strong technology companies such as Microsoft, NetApp, SAS, and Google. Old-fashioned benefits like health insurance, family leave, and flex time ranked only 15 percent when considering most valued HR offerings. They're upgrading.

Company 17

Company Heskett Ryan Audience 17

Harvard Business Review

APRIL 7, 2015

There are new types of insurance companies such as Oscar ; novel provider organizations such as OneMedical , IoraHealth , and ChenMed ; and new health information technology companies such as Castlight , Vital , and WellFrame that aim to use technology to improve care and value.

Execution 8

Execution Skills Health Care Porter 8

Harvard Business Review

NOVEMBER 22, 2016

Consumers can even sell their own data anonymously through technologies like Datacoup, which analyzes it and provides the results to companies. Why the Insurance Industry Can’t Risk Overlooking Artificial Intelligence. Companies can use analytics to find new patterns and insights in the same data their competitors are seeing.

Banking 9

Banking Content Customer Loyalty Health Care 9

Harvard Business Review

NOVEMBER 22, 2017

Why is one insurance company deep into an agile transformation while another is experimenting with it only at the edges of its business? And finally, does the operating model support the company’s strategic mission with the right combination of people, process, technology, and tools? None of these are easy questions.

Strategy 8

Strategy Company Banking Apparel 8

Harvard Business Review

SEPTEMBER 14, 2017

A very aggressive mix (say 0:100) is common in industries such as insurance that use independent contractors as sales agents. One technology company targeted a 50:50 pay mix for salespeople in new customer acquisition (CA) roles, but a 70:30 mix for salespeople in account management (AM) roles. A 60:40 pay mix is the average for U.S.

Motivation 8

Motivation Incentives Franchising Short-term 8

Harvard Business Review

JANUARY 19, 2017

Jane is a marketing director at a technology firm, where she manages a small team, works late, and travels once per quarter. Skewed sense of loyalty. Figure out your own form of “marriage insurance.” Her husband, Paul, runs his own landscaping business, which often requires working long hours six days a week. (I’ve

Delegation 8

Delegation Outsourcing Insurance Loyalty 8

Harvard Business Review

SEPTEMBER 18, 2014

With each transaction, the new owner cut headcount, available inventory, technology, and travel allowances. their high salaries, Market Basket is one of the most profitable food retailers in the country, with low turnover and high loyalty. Now their clients complain frequently about their lack of responsiveness and delivery delays.

Cost 8

Cost Real Estate Morale Price 8

Harvard Business Review

MAY 30, 2014

Digital technology overwhelmed Kodak’s once-formidable business in photography. health care providers: the push for more accountable care will require new business models where risk sharing with private and government insurers becomes more the norm. Smartphones destroyed Nokia’s cell phone business. Or consider U.S.

Company 8

Company Supply Chain Airlines Health Care 8

Harvard Business Review

AUGUST 5, 2014

Digital has removed barriers across sectors, even in old-line businesses known for “sticky” products, such as telecom and insurance. To hit P&L targets, for instance, the CMO at one technology company focused on shortening the sales cycle. That shift has created an increasingly commoditized product and service environment.

P&L 10

P&L Banking Marketing Call Center 10

Harvard Business Review

JANUARY 28, 2015

Coordinating the infrastructure, technology, and messaging in a way that appears seamless and fluid to the customer is, to be blunt, a logistical nightmare. ”) Delivering a consistent experience on the most common customer journeys is an important predictor of overall customer experience and loyalty.

COO 8

COO Planning Metrics Call Center 8

Eric Jacobson

AUGUST 8, 2018

Debbie Laskey developed her brand marketing and communications expertise while working in the high-tech industry, the Consumer Marketing Department at Disneyland Paris in France, the nonprofit arena, and the insurance industry. All aspects of business have been affected from technology to human resources to marketing.

Brand 50

Brand Tips Media Customer Loyalty 50

Harvard Business Review

SEPTEMBER 21, 2012

Even more broadly, a customer loyalty program can help, since it gives consumers a unique ID that they apply to every purchase, regardless of the channel. Auto insurance providers deal with this issue every day, as I discovered during my work in the sector with LexisNexis. What's the equivalent of a driving score for your organization?

Insurance 15

Insurance Team Credit Scoring Retail 15

Harvard Business Review

MARCH 13, 2014

If the vast majority of transactions are itemized and trackable through loyalty cards, credit cards and social login, the transactions your customers keep private start to look suspicious. Information & technology Internet Technology' But it’s up to each and every company to do its part.

Information Technology 8

Information Technology Tools Technology Video 8

Harvard Business Review

MARCH 15, 2011

Technology trends around ubiquitous communications and cheap, unlimited bandwidth and processing power have dropped the boundaries of availability for any number of products, converting some of them into digital formats and easing the restrictions of geography for others. The limitations of place and space are no longer as relevant today.

Market Segmentation 14

Market Segmentation Marketing How To Price 14

Harvard Business Review

DECEMBER 8, 2016

For example, Net Promoter Score (NPS) is a method of measuring customer loyalty or advocacy across wide array of industries, from hospitality to financial services to consumer technology. We emphasize that these simpler methods would not displace PROMs, but rather serve as a complement to them.

Health Care 8

Health Care Quality Customer Loyalty Cost 8

Harvard Business Review

JANUARY 29, 2014

Campaigns, promotions and loyalty programs targeting women and gay males seem obvious. Of course, the difference between price discrimination and discrimination positively correlated with gender, ethnicity, geography, class, personality and/or technological fluency is vanishingly small. Customers Innovation Technology'

Merchandising 11

Merchandising Media Price Cost 11

Harvard Business Review

JUNE 6, 2017

While advances in health care in the developed world often emphasize new technologies, in developing lower- and middle-income countries simply expanding the reach of basic primary care services is crucial to improving health. For instance, after completing medical training in the U.S.

Development 8

Development Health Care Operations Franchising 8

Harvard Business Review

JANUARY 28, 2015

That wasn’t as magical as it might seem, he argued in the 1979 piece, since the required technologies already existed in some form or other. Supplier relationships, brand identity, process coordination, customer loyalty, and many switching costs were all forms of information.

Porter 8

Porter Power Competitive Advantage Film 8

N2Growth Blog

NOVEMBER 4, 2010

That said, my typical pro-marketing position assumes that certain key fundamentals are in place to insure that the lunatics don’t somehow become in charge of the asylum. Those of you familiar with this blog know that I’m generally a strong marketing advocate.

Blog 285

Blog Marketing Succession Brand 285

Harvard Business Review

DECEMBER 19, 2014

When a team of Nobel Prize–winning scientists had launched Siiquent, they’d been ready and willing to sell the company’s gene-based diagnosis technology to all comers. “Think about the pay-per-test innovation: We invented it in response to customer complaints, and it won us fantastic loyalty and retention.”

Case Study 10

Case Study Price Chemicals Strategy 10

Harvard Business Review

FEBRUARY 2, 2017

Certain changes can be forced into the system from on high, but the essential goodwill, commitment, and voter loyalty that political will is derived from cannot be commanded. Insurers will remember that Congress funded just 12.6% And there are few negotiations as complex as reforming the U.S. health care system.

Health Care 8

Health Care Politics Absenteeism Ryan 8