HR Digest

AUGUST 26, 2023

In today’s rapidly changing business landscape, effective people management skills are crucial for leaders and managers. People management encompasses a range of responsibilities, from recruiting and onboarding to training and development, performance management, employee engagement, and more.

Skills 98

Skills Management Emotional Intelligence Active Listening 98

Modern Servant Leader

JANUARY 13, 2023

The principles of SERVANT-Leadership and The Great Game of Business (GGOB)* share many traits. GGOB (also known simply as, “The Great Game”) is an approach to business management where you ensure all stakeholders understand the core business operations, high level financial statements, and key numbers. Simplify Concepts.

Servant Leader 130

Servant Leader Leadership Long-term Education 130

Modern Servant Leader

DECEMBER 30, 2022

There are leadership lessons in Southwest Airline’s fall from grace. The company has been a servant-leadership darling since it’s inception and co-founder Herb Kelleher applied the principles for decades before stepping down as CEO in 2001. Leadership Lessons. Southwest Airlines Fall From Grace. Invest in Technology.

Airlines 188

Airlines Leadership Short-term Long-term 188

Lead Change Blog

JUNE 25, 2020

He opened the dialogue, saying he and his leadership team had put a lot of thought into where they want to take their bank, and the vision they committed to was to deliver top decile ROE, ROA and topline revenue growth: a quintessential example of focusing on effect, not cause. Logic tells us we can manage cause, but only measure effect.

P&L 220

P&L ROE Metrics CFO 220

Lead Change Blog

MAY 7, 2019

Welcome to the May Leadership Development Carnival. We’re excited to share posts from leadership experts from around the globe on the topics of communication, development, engagement, team building, and more. John Spence contributed What Is Your Definition Of Leadership? Your metrics will show. Communication.

Leadership Development 383

Leadership Development Development Leadership McCarthy 383

Strategy Driven

JANUARY 17, 2024

In today’s evolving and emotionally intelligent professional landscape, leadership isn’t solely about possessing innate qualities or holding authoritative positions. Leadership requires continuous growth, adaptation, and a willingness to learn from one’s experiences. Furthermore, setting S.M.A.R.T.

Leadership 94

Leadership Benchmarking Self-aware Emotional Intelligence 94

Modern Servant Leader

DECEMBER 30, 2022

There are leadership lessons in Southwest Airline’s fall from grace. The company has been a servant-leadership darling since it’s inception and co-founder Herb Kelleher applied the principles for decades before stepping down as CEO in 2001. In servant-leadership terms, this is a failure of the principle, THOROUGHNESS.

Airlines 130

Airlines Leadership Short-term Long-term 130

Michael Lee Stallard

NOVEMBER 23, 2014

Tom Peters and Robert Waterman called it “management by wandering around” or “MBWA” in their classic book In Search of Excellence. In every instance, however, I observed several managers in their organizations who were masters at kissing up and kicking down. In effect, these organizations experienced a leadership gap.

Survey 359

Survey Leadership Waterman Mentor 359

N2Growth Blog

NOVEMBER 28, 2023

Implementing confidentiality in board evaluations ensures that sensitive topics can be discussed and managed appropriately, leading to more effective governance and decision-making processes. These indicators are measurable and specific metrics that provide objective insights into the effectiveness of board operations.

360-Degree Feedback 348

360-Degree Feedback Strategy Objective Diversity 348

Terry Starbucker

JULY 6, 2014

Of the 8 core principles of More Human leadership , it’s #6 - Measuring, monitoring and managing with the right metrics - that presents the biggest “nuts and bolts” challenge to any leader. The answer, as this leadership short story shows, is to think green. Lead well! Customer pain.

Metrics 214

Metrics Leadership Operations Report 214

Great Leadership By Dan

OCTOBER 12, 2017

Guest post from Larry Sternberg and Kim Turnage: What would your organization be like if every employee had a great manager? In every organization, managers are a key leverage point to drive higher performance and better business results. The impact managers have on turnover and engagement go straight to the organization’s bottom line.

Management 242

Management Training Survey Morale 242

Strategy Driven

APRIL 27, 2023

Entrepreneurial Operating System (EOS) implementation can be a transformative journey for organizations, enabling them to achieve operational excellence and drive sustainable growth. Strategy 3: Foster Strong Leadership and Change Management Leadership plays a critical role in the success of EOS implementation.

Strategy 103

Strategy Succession Metrics Objective 103

QAspire

AUGUST 8, 2010

Home Go to QAspire.com Guest Posts Disclaimer Metrics: Are They Mapped With Your Business Objectives? You can measure almost anything in your business, but if those metrics don’t serve a real business objectives, they are just numbers with no real meaning. Identify metrics : What metrics can effectively help you meet your goals?

Business Objectives 142

Business Objectives Metrics Objective Directory 142

Lead Change Blog

APRIL 19, 2021

One of the great leadership challenges is making the transition from subject matter expert (SME) to leading teams of SMEs. From “hands-on” execution and metrics to “hands-off” strategic decisions and measures, here are 4 shifts to navigate. So you’ll need a more collaborative style of leadership. Shift from “Me” to “We”.

Execution 356

Execution 360-Degree Feedback Collins Learning-by-Doing 356

Strategy Driven

MARCH 22, 2016

Management observation programs serve to reinforce leadership expectations throughout the workforce. This reinforcement not only includes standards associated with the performance of day-to-day operational activities but also manager and supervisor performance of observations. Not a client? We'd love to have you on board.

Metrics 50

Metrics Management Article Operations 50

Terry Starbucker

NOVEMBER 27, 2011

Write Down Your “Rules of The Road” – This is another “put it on paper” exercise; 7-10 personal rules to guide your leadership and your life going forward. In my case, there were 4 : Quality, Service, Leadership, and Accountability. It’s a very powerful exercise well worth doing. And guess what?

Leadership 416

Leadership Mission Statement Metrics Survey 416

N2Growth Blog

NOVEMBER 3, 2023

This includes assessing their leadership skills, strategic thinking abilities, and cultural fit within the organization. We assemble a team of experienced consulting professionals with deep insights into executive leadership and organizational dynamics. The expertise of our evaluation team is a vital component of our process.

Analysis 397

Analysis Process Benchmarking Objective 397

Leading Blog

JUNE 3, 2019

He writes, “Jeff Bezos and Amazon have a remarkably consistent way to approaching and meeting challenges, operating their business and technology, and thinking about new ideas, markets, and growth.” Without defined processes, you can’t scale, you can’t put metrics and instrumentation in place, you can’t manage.

Bureaucracy 277

Bureaucracy Long-term Short-term Leadership 277

Lead Change Blog

JULY 2, 2015

No amount of tactical change management training will substitute for having an entire organization that has a clear vision of goals, shared responsibility, and personal accountability to achieve results. At best practice organizations, these success metrics are included in individuals’ annual performance goals.

Management 150

Management Early Adopters Metrics ROI 150

Experience to Lead

DECEMBER 18, 2023

Whether you’re employed in a technology-first corporation, oversee operations in a retail chain or run a healthcare organization, every sector demands effective leadership. Even in situations where a person has been in leadership roles for years, the need to constantly be learning and upskilling never disappears.

Leadership Development 52

Leadership Development Development Succession Leadership 52

N2Growth Blog

MARCH 4, 2012

In today’s post I’ll look at the topic of resourcing as a key success metric for anyone in a leadership position. The essence of Leadership is not found in doing things yourself, but in teaching others how to do things better than you ever could. Leadership is about teaching, coaching, developing, and mentoring.

Resources 290

Resources Leadership CEO Fashion 290

Eric Jacobson

FEBRUARY 5, 2024

The 12-Week MBA offers an alternative way to learn business essentials by focusing on the skills and knowledge required to succeed as both a manager and a business leader. As we process new ideas -- including from management books! -- we're always looking for social validation. "I

Skills 116

Skills Cooper Books Benchmarking 116

thoughtLEADERS, LLC

FEBRUARY 15, 2023

Quantitative Goals When you set goals that are quantitative, they’re going to focus on things like financial results, operational metrics, customer dynamics, or quality. Read the rest of this post at thoughtLEADERS, LLC: Leadership Training for the Real World. You can typically track these types of goals pretty easily.

Goal 88

Goal Metrics Operations Quality 88

The Practical Leader

APRIL 27, 2022

” But the big leadership challenge is finding and bringing purpose to life. In his editorial, “Making Purpose Real,” Harvard Business Review , editor, Adi Ignatius, writes, “Too often, discussions of managing with ‘purpose’ can be frustratingly vague. Let purpose drive your strategy and operations.

Leadership 75

Leadership BHAG CEO Cooper 75

Terry Starbucker

DECEMBER 4, 2016

I’ve been fortunate enough over the course of my 34-year career to have arrived at what I call the leadership summit – a high place of great business success and personal satisfaction, and a fulfilling culmination of years of effort, determination, and dedication. It’s a very powerful exercise well worth doing.

Leadership 150

Leadership Mission Statement Metrics Survey 150

Eric Jacobson

JANUARY 7, 2024

The needs and preferences of both customers and employees must be considered with every decision made, large and small – requiring an entirely new operating mentality,” says Bova. “To Greater employee satisfaction with leadership. What metrics you can use to measure the benefits of this new operating philosophy.

How To 73

How To Long-term Open-book Metrics 73

Terry Starbucker

JULY 19, 2015

Note: This is the 4rd installment of excerpts from my book manuscript of “More Human: A Journey To The Heart Of Great Leadership”. . It was a marker I could meaningfully connect to a higher purpose of employee happiness -one of the key principles of More Human Leadership. Failing the Supermarket Test. Making the Connection.

Leadership 150

Leadership Metrics Price Mass Marketing 150

Eric Jacobson

SEPTEMBER 18, 2023

The needs and preferences of both customers and employees must be considered with every decision made, large and small – requiring an entirely new operating mentality,” says Bova. “To Greater employee satisfaction with leadership. What metrics you can use to measure the benefits of this new operating philosophy.

Long-term 89

Long-term Open-book How To Metrics 89

HR Digest

JANUARY 12, 2024

By implementing better training programs, aimed at improving management skills and building talent and/or domain knowledge, employees will seek to extend their careers within the company they are at, instead of looking elsewhere. Potential employees also look to companies to help broaden their skill sets.

Leadership 109

Leadership Diversity CPO Career 109

Terry Starbucker

OCTOBER 8, 2017

A More Human Short Story – My Path To Leadership Joy . As SVP of Operations, I approached my first visit to the field after his death with a great deal of trepidation. As SVP of Operations, I approached my first visit to the field after his death with a great deal of trepidation. How were we going to deal with this?

Leadership 192

Leadership Bottom-up Metrics Mentor 192

Terry Starbucker

JULY 12, 2015

We had just finished a review of one of our operating centers in Cheyenne, Wyoming. After all, this was a telecommunications and cable TV operation, and they were used to observing a far different situation. But there, along that linear path, was the framework, path, and process for leadership success. “How did you do this?

BHAG 150

BHAG Leadership Telecommunications Metrics 150

N2Growth Blog

MARCH 23, 2010

I was recently asked the following question: “What is the difference between CRM and CEM, or is there any difference between the two?&# In a previous post I addressed the practice of Customer Relationship Management (CRM) in fairly great detail. As most of you know I am a huge fan of well conceived CRM initiatives.

Blog 272

Blog CRM Management Brand 272

N2Growth Blog

OCTOBER 28, 2010

Anyone paying attention to current events has recently witnessed that it doesn’t really matter whether you’re a politician, investment banker, CEO, or just an average citizen, when it comes to making a simple decision, managing a crisis, or attempting to exploit an opportunity, timing is everything.

Blog 394

Blog Leadership Self-aware Crisis 394

Terry Starbucker

AUGUST 18, 2013

Leadership, that is. 2) Emotional Honesty – Once we had forged a solid trust, I could have a temper tantrum at a private manager’s meeting, and let off some steam. Leadership' The more human kind. It was so simple – just us, some lunch, and a famous geyser. But it was one of our best meetings ever.

Leadership 313

Leadership Metrics Examples Report 313

Lead Change Blog

DECEMBER 3, 2015

Mastery in anything, from sports to the arts to leadership, requires well-practiced capability mediated by a highly mature interiority—a well-honed Outer Game arising on a highly evolved Inner Game. Masterful leadership is Conscious Competence. Great leadership transcends skill, capability, and competence. Leadership Process.

Skills 150

Skills Maturity Leadership Self-aware 150

Lead Change Blog

OCTOBER 13, 2020

This means having a couple of short meetings with the leadership team to talk about the issues that recently cropped up. . Apparently, operations managers were suddenly being pressured by accounting heads to justify the ROI for purchases. . Operations Day. Next, go on a two-day strategic retreat. Next Steps and Follow-Up.

Supply Chain 153

Supply Chain ROI Business Model Emotional Intelligence 153

HR Digest

NOVEMBER 28, 2023

We are slowly witnessing the resurgence of Human Resource Management, with companies actively investigating how HR teams can contribute to business growth. The role of HR professionals extends to people management of various forms and these small teams are responsible for the well-being of such larger cohorts.

Succession 105

Succession Metrics Strategy Trends 105