Terry Starbucker

NOVEMBER 27, 2011

Write Down Your “Rules of The Road” – This is another “put it on paper” exercise; 7-10 personal rules to guide your leadership and your life going forward. In my case, there were 4 : Quality, Service, Leadership, and Accountability. It’s a very powerful exercise well worth doing.

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Leadership Mission Statement Metrics Survey 416

Terry Starbucker

MAY 31, 2015

I’d been at my leadership role for 6 years. We had worked hard to get our operations in order and build a great team. The fact was, I was getting more comfortable with being more detached from the day-to-day operating decisions. My core team of 5 Vice Presidents were leaders in their own right.

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Collins Leadership Operations Travel 150

Terry Starbucker

OCTOBER 8, 2017

A More Human Short Story – My Path To Leadership Joy . As SVP of Operations, I approached my first visit to the field after his death with a great deal of trepidation. As SVP of Operations, I approached my first visit to the field after his death with a great deal of trepidation. I had team meetings.

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Leadership Bottom-up Metrics Mentor 192

Terry Starbucker

DECEMBER 4, 2016

I’ve been fortunate enough over the course of my 34-year career to have arrived at what I call the leadership summit – a high place of great business success and personal satisfaction, and a fulfilling culmination of years of effort, determination, and dedication. It’s a very powerful exercise well worth doing.

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Leadership Mission Statement Metrics Survey 150

Terry Starbucker

JULY 12, 2015

We had just finished a review of one of our operating centers in Cheyenne, Wyoming. After all, this was a telecommunications and cable TV operation, and they were used to observing a far different situation. But there, along that linear path, was the framework, path, and process for leadership success. “How did you do this?

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BHAG Leadership Telecommunications Metrics 150

Terry Starbucker

APRIL 22, 2012

It scares me because I feel we are losing something from this big change – something that, from a leadership perspective, I believe is an absolute necessity to build a team that can (and will) move mountains. I was the SVP of Operations, and my office was in suburban New York. The power of face-to-face conversation.

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Leadership Technology Commitment Travel 385

Terry Starbucker

MAY 21, 2017

My More Human Leadership philosophy and practice is guided by 8 core principles. To quickly set the scene, I was the SVP of Operations for a 1,100 employee cable television company based in 4 states in the Rocky Mountain west. By early 2006, I had begun to feel a sense of assertiveness and increased confidence in my leadership.

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Succession Leadership Commitment Travel 253

Terry Starbucker

OCTOBER 9, 2011

(Terry’s Note: Hi all – Today I’m introducing a new series of posts, written by guest writer Adam Tenenbaum , called Front Line Leadership. Adam is currently right in the middle of his leadership journey, overseeing a large staff at a very successful retail operation.

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Leadership Tactics Management Maturity 296

Terry Starbucker

JULY 23, 2018

Leadership is one of my life’s great passions – and I’m pleased to share with you my journey (in three parts in 3 weeks) to what I consider to be the heart of great More Human leadership – the success trifecta. A successful company, A happy team, And a fulfilled YOU. I started thinking about that “MORE” again.

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Leadership Learning-by-Doing COO Follow-up 181

Terry Starbucker

AUGUST 18, 2013

Leadership, that is. 4) The Therapy of Music – At one meeting in Colorado with a local team of about 50 people, I broke the tension of a particularly intense meeting by breaking out into a version of “ Bennie and the Jets “, complete with a call and response section at the end. Leadership'

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Leadership Metrics Examples Report 313

Terry Starbucker

JULY 5, 2015

Note: This is the 3rd installment of excerpts from my book manuscript of “More Human: A Journey To The Heart Of Great Leadership” The first installment is here , and the second here. . It is a key step towards building the culture of accountability that is the heart of More Human leadership. ” – Robert Orben.

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Leadership Letter Conference Definition 150

Terry Starbucker

OCTOBER 4, 2015

For example, when I was SVP of Operations of Bresnan Communications from 2003-2010 and made hundreds and hundreds of speeches to rally our teammates in city after city in 4 Rocky Mountain states, I never made the same speech twice. As you can probably also surmise, this list hews very closely to my 8 Principles of More Human Leadership.

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Leadership Metrics Video Newsletter 150

Terry Starbucker

NOVEMBER 20, 2016

And who should be the one sorting it all out for an organization and/or team pushing for greatness? Unrealistic budgets and operational goals are morale (and job) killers. When is a dream too big? When is it not big enough? When should the dream change? YOU, the leader. . our means).

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BHAG Company Short-term Long-term 391

Terry Starbucker

JANUARY 9, 2011

Several years ago, I had one of the most extraordinary leadership experiences of my career – one of those days that you remember, and draw on, for the rest of your life. I watched as the local technical operations manager presented the weekly operating statistics on the overhead projector. Photo by J. Stephen Conn.

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Team Building Operations Team Commitment 248

Terry Starbucker

DECEMBER 9, 2012

It was 1987 - I had just arrived in Los Angeles to start my new job as the VP of Operations for a cable TV company. And showing some humanity from the beginning is actually a much better way to build a team than putting up a impenetrable wall of “ know it all ” hubris. I couldn’t have been more wrong.

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Mentor Download Budgeting Learning-by-Doing 369

Terry Starbucker

OCTOBER 30, 2011

Front Line Leadership . As I complete my monthly, quarterly and yearly strategic planning for my retail operations, I break down each larger strategy to tactics and then actions. I don’t share the entire strategic plan with my team- it would be overwhelming and lead to disengagement. Guest Post By Adam Tenenbaum.

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Strategic Planning Management Tactics Retail 288

Terry Starbucker

JANUARY 29, 2017

I’ve been in that situation a few times in my career, where we had acquired existing operations that were, for the most part, been ignored or marginalized by their previous corporate bosses. It’s one of the core 8 Principles of More Human Leadership (click the pic for more details)- asking for, and getting, the trust of your team.

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Morale Policies Team Operations 150

Terry Starbucker

APRIL 17, 2011

I was presenting our quarterly operations review to the executive team at my cable TV company. It had been a particularly good quarter for all of our operating metrics, and I was pumped. It was time to lay it all out there, and gather up the kudos. Because after all, who doesn’t like to be praised? But someone else did.

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Mentor Education Metrics Follow-up 293

Terry Starbucker

AUGUST 16, 2015

When I look back at 998 posts and pinpoint the day I completely embraced the concept of More Human leadership, and took my first shot at defining it, it was the day I wrote this post in February 2010. My first executive leadership opportunity came very early for me – at age 27. So I tried the same approach with my team.

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CPA Budgeting Open-book Long-term 150

Terry Starbucker

FEBRUARY 7, 2016

As more human leaders, we instinctively know that there’s a strong correlation between a caring, connected and happy team and successful financial performance, but we also know that finding a way to measure and confirm that correlation is an essential part of sustaining (and even tightening) it over the long haul. ” button.

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Metrics Retail Bottom-up Company 150

Terry Starbucker

MARCH 11, 2012

(Terry’s Note: This is the latest in a series of posts written by guest writer Adam Tenenbaum , called Front Line Leadership. Adam is currently right in the middle of his leadership journey, overseeing a large staff at a very successful retail operation.

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Goal Price Energy Commitment 302

Terry Starbucker

FEBRUARY 19, 2012

I’ve been in that situation a few times in my career, where we had acquired existing operations that were, for the most part, been ignored or marginalized by their previous corporate bosses. Then, reach even higher with a team of believers – to greatness. Knowing we had to earn it was the right first step. Acknowledge it.

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Long-term Morale Policies Operations 346

Terry Starbucker

JANUARY 29, 2012

Timely and accurate financial and/or operational reporting. ” had these 4 changes to consider: Formalizing the organizational structure and team responsibilities. Each question begins with “How directly does this change or modification effect”: Net Cash Flow generation. Customer retention (and/or repeat business).

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CRM CEO Insurance Advertising 282

Terry Starbucker

FEBRUARY 6, 2014

With this post I’m pleased start a 5-part series that outlines 25 timeless leadership lessons – lessons that I’ve applied successfully during my 30+ year career as a leader and businessman. And, these practical lessons apply to all levels of leadership, from first-level supervisors to upper tier executives.

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Leadership Resistance Energy Learning-by-Doing 402

Terry Starbucker

APRIL 3, 2016

In 2007, while SVP of Operations for Bresnan Communications, a cable TV company with 300,000 customers in 4 Rocky Mountain states, I was searching for a solution to a problem that had been eluding me for many years – a simple way to connect the 1,100 employees I was responsible for around a higher cause that went beyond profit. Be a team”.

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Leadership Operations Policies Hotels 150

Terry Starbucker

AUGUST 13, 2017

After all, I had earned it, having just finished a 28 year run as a CPA, cable company VP of Operations, football stadium project manager, VP of Development for another cable company, and finally, a cable company SVP of Operations. They kept the “fire in my belly” every single day I stepped into the leadership arena.

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CPA COO CFO Leadership 192

Terry Starbucker

DECEMBER 30, 2012

The team didn’t live up to its expectations, and your operating division is going to miss its budget target. “I’m going to tighten up the screws and get tougher on my team next year” It seems like a logical request – you figure, you didn’t push hard enough. You’ve had a difficult year.

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Leadership Short-term Budgeting Morale 342

Terry Starbucker

JANUARY 20, 2013

But as I watched more closely as the film traced the origins of his success and his methods to keep the restaurant at at 3-star level, there were many valuable leadership lessons revealed that are well worth sharing here (but I would recommend that you rent the film too).

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Film Leadership Productivity Products 387

Terry Starbucker

NOVEMBER 1, 2009

Home About Me About This Blog Starbucker’s Amazon Store TerryStarbucker.com Ramblings From a Glass Half Full 10 Leadership Battles – And How To Win Every One of Them by Starbucker on November 1, 2009 In our quest to become great leaders we take on a constant stream of internal battles. That school is now closed. Leading vs.

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Leadership How To Blog Learning-by-Doing 337

Terry Starbucker

DECEMBER 5, 2010

Home About Me About This Blog Starbucker’s Amazon Store TerryStarbucker.com Ramblings From a Glass Half Full My 10 Favorite (and Most Effective) Leadership Quotes by Starbucker on December 5, 2010 One of my favorite things to do as a leader is make a big speech or presentation. – John F.

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Leadership Strategic Planning Learning-by-Doing Blog 330

Terry Starbucker

MARCH 15, 2010

Home About Me About This Blog Starbucker’s Amazon Store TerryStarbucker.com Ramblings From a Glass Half Full The Missing Link In Building The Perfect Team by Starbucker on March 15, 2010 They are often thrown into their jobs head first. More specifically, the leadership training. Popularity: 2% [ ? And it hasn’t been easy.

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Team Training Blog Skills 261

Terry Starbucker

JUNE 6, 2010

Home About Me About This Blog Starbucker’s Amazon Store TerryStarbucker.com Ramblings From a Glass Half Full The Mid-Year Leadership Check-Up: 10 Ways To Stay On The Path To Success by Starbucker on June 6, 2010 With summer approaching it’s time for a mid-year leadership “Check-Up&#. Popularity: 2% [ ?

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Leadership Blog Learning-by-Doing Benchmarking 263

Terry Starbucker

SEPTEMBER 6, 2015

It’s all going down” my Network Operations Center (NOC) manager reported to me. That was the thing about the leadership team we had built – I never had to “come down” on them. This person was a valuable part of the team, and worked long hours for us. Honoring The Code (And The Team), And Passing a Test.

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How To Leadership Engineering Bottom-up 150

Terry Starbucker

JUNE 23, 2013

When leaders want to know how their team building is doing, they just need to listen to their teammates pass information down through the ranks. Did we have a better team because we paid attention to the “tell”, and the “they” virtually disappeared? Leadership' Did this all work? Yes, WE did.

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Policies Team Building Teamwork Operations 284

Terry Starbucker

NOVEMBER 17, 2013

The team is so invested in that premise that they recently were named the “ best place to work ” in all of Oregon for a company in their size category. There’s certainly a lot of more human leadership at work here, but it still begs the question – how do they do it? Leadership' Be more human.

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Banking Travel CEO Media 322

Terry Starbucker

FEBRUARY 14, 2010

Home About Me About This Blog Starbucker’s Amazon Store TerryStarbucker.com Ramblings From a Glass Half Full Leaders Can Be Human Too: In Praise of Touchy-Feely by Starbucker on February 14, 2010 My first executive leadership opportunity came very early for me – at age 27. So I tried the same approach with my team.

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Budgeting CPA Maturity Open-book 256

Terry Starbucker

DECEMBER 2, 2010

We’ve each taken on the topic of influence in leadership and are exchanging blog posts. For years, I operated with the belief that all I had to do was come up with the most brilliantly creative and strategically sound solution. Leadership is as much about learning as it is about leading – and specifically learning other perspectives.

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Influence Blog Politics Learning-by-Doing 275