In the CEO Afterlife

MARCH 21, 2016

For sure, in the tech world, it’s hard to imagine success without quick and continuous technology improvement. The means to this end isn’t limited to technology breakthroughs. Fast companies deliver superior results to thousands of customers, retailers, restaurants, and service organizations. What about your world?

Company 145

Company Brand Competitive Advantage Retail 145

The Practical Leader

NOVEMBER 30, 2022

He’s like the high IQ, low EQ, dehumanizing retail/technology global VP who joined us (and met the Canadian leadership team for the first time) at a strategic planning retreat a few years ago. In the community where I grew up, farmers would ask each other questions like “how many head are you milking?”

Human Capital 69

Human Capital Human Resources COO Engineering 69

HR Digest

OCTOBER 1, 2021

Today, some of the largest, most successful companies, such as Alphabet, Apple and Microsoft, are scaling up use of data science, recruiting experts in organizational psychology, and expedite their digital transformation to deploy technologies like AI and ML in the workplace to improve their people analytics. AI & Machine Learning.

Trends 116

Trends Agility Bottom-up Attrition 116

Chart Your Course

AUGUST 22, 2014

For business owners facing a time crunch, the good news is that you can gain extra hours of productivity by using technology to save time managing many common chores. The most essential time management technology for increasing your productivity is calendar scheduling software. Calendar Management. Accounting. Communication Articles'

Tools 133

Tools Productivity Products Company 133

Great Leadership By Dan

MARCH 7, 2016

New DDI research explores leadership differences between men and women and makes the case for gender diversity in the workplace. DDI’s High-Resolution Leadership study reviewed true assessment data from 10,000 global leaders and found no difference in the battle of the sexes for leadership skills.

Diversity 120

Diversity Globalization Transportation Industry 120

Modern Servant Leader

MARCH 22, 2012

This initiative empowers employees to sell to family and friends at a substantial discount over retail prices. These programs also push employees to own quality and support. Now, with the example set by Eric and the programs offered by my employer, I consider sales one of my responsibilities (though I work in technology).

Discount 192

Discount Morale Influence Education 192

Modern Servant Leader

FEBRUARY 17, 2016

We continue the servant leadership interview series with a real treat. I was honored to have Jim Hunter sit down for an interview on Servant Leadership. Jim has over 30 years of experience teaching and consulting on servant leadership principles. Steve: It’s Leadership 291, it’s called, “Becoming an Influential Leader”.

Leadership 100

Leadership Servant Leader Airlines Learning-by-Doing 100

Modern Servant Leader

FEBRUARY 17, 2016

We continue the servant leadership interview series with a real treat. I was honored to have Jim Hunter sit down for an interview on Servant Leadership. Jim has over 30 years of experience teaching and consulting on servant leadership principles. Steve: It’s Leadership 291, it’s called, “Becoming an Influential Leader”.

Leadership 100

Leadership Servant Leader Airlines Learning-by-Doing 100

Harvard Business Review

DECEMBER 19, 2017

According to the Guardian , approximately 45% of all fruits and vegetables, 35% of fish and seafood, 30% of cereals, and 20% of meat and dairy products are wasted by suppliers, retailers, and consumers every year. Upgrade inventory systems with the latest technology. This waste is growing alongside a growing world population.

Retail 8

Retail Supply Chain Crisis Short-term 8

ExactHire - Leadership

MARCH 10, 2022

Evolving technology, burgeoning job sites, a shrinking labor pool and the widening skills gap are just a few of the reasons hiring is a lot tougher than it used to be. You Need to Hire Better Quality Candidates Your recent new hires have been disappointing. Hospitality and retail are notorious for their low retention rates.

Process 52

Process Metrics Human Resources Software 52

ExactHire - Leadership

MARCH 10, 2022

Evolving technology, burgeoning job sites, a shrinking labor pool and the widening skills gap are just a few of the reasons hiring is a lot tougher than it used to be. You Need to Hire Better Quality Candidates. Hospitality and retail are notorious for their low retention rates. Has your hiring process grown unmanageable?

Process 52

Process Metrics Human Resources Software 52

Chartered Management Institute

MAY 3, 2023

3 May Dear all, On a recent episode of the FT ’s Working It podcast, Ann Francke discussed how to turn around a toxic workplace culture and the importance of holding senior leadership to account. How can AI and future technology aid, rather than impair, inclusion? Here are CMI's highlights from 2022 and 2021. You can listen back here.)

Policies 121

Policies Article Skills Learning-by-Doing 121

Harvard Business Review

DECEMBER 15, 2022

Consumers’ tastes are changing fast, but one things remains: they value quality, value, and inspiration in their products.

Retail 10

Retail CEO Quality Productivity 10

Harvard Business Review

SEPTEMBER 23, 2015

Like almost every other major industry today, banking relies on hugely complex, enormously expensive technology. I discovered that only one bank had a board member with some direct experience in technology and in that case it was as a sales executive. The truth is that many industries today employ outdated technology.

Technology 8

Technology Zero Based Budgeting Banking CIO 8

Strategy Driven

MARCH 10, 2014

It revolves around self-assessment, an agreed-upon game plan of action, measurable results, and an overall spirit that includes individual work, teamwork, and remarkable leadership. Many companies try to maximize profit by cutting costs, or worse, cutting quality, or way worse, cutting service offerings. The concept is not complicated.

Collins 54

Collins Customer Loyalty Reputation Competitive Advantage 54

Eric Jacobson

MARCH 18, 2013

WTF is incredibly relevant and timely because Solis explores the non-stop transformation happening in business today, driven by new social and mobile technologies. Solis : Most businesses are merely reacting to the rapid evolution of technology rather than trying to create engaged customer experiences throughout the life-cycle.

B2B 56

B2B B2C Technology CRM 56

Harvard Business Review

JUNE 15, 2018

To make the best decisions, managers need access to real-time data about their supply chain, but the limitations of legacy technologies can thwart the goal of end-to-end transparency. New digital technologies that have the potential to take over supply chain management entirely are disrupting traditional ways of working.

Supply Chain 8

Supply Chain Management Retail Technology 8

Harvard Business Review

DECEMBER 19, 2016

While basic technologies such as Google and Pubmed exist that can help automate the search for specific information, they are not sufficient and will prove even less tenable in the future as the advancement in medical science continues to accelerate. Exploring cutting edge ways to lower costs and improve quality. Insight Center.

Information Technology 8

Information Technology Technology Peer Review Information 8

Harvard Business Review

AUGUST 23, 2012

On a far larger scale and more caustically, former JCPenney and Macy's CEO Allen Questrom ripped into current JCPenney CEO (and Apple Store innovator) Ron Johnson's turnaround strategy for the struggling retailer. Just as with quality and lean, this turns out to be a cultural, organizational and technical challenge.

Leadership 13

Leadership Innovation Lean Production Learning-by-Doing 13

Harvard Business Review

NOVEMBER 23, 2016

Harnessing the power of machine learning and other technologies. As workforces hollow out, the remaining employees will be highly specialized and experienced business/technology hybrids—a new breed of professional who can work in highly distributed environments and shift from managing people to managing experiences and technology.

Early Adopters 8

Early Adopters Short-term Long-term Compliance 8

Harvard Business Review

AUGUST 17, 2017

Meanwhile, new technologies are making it easier for sustainability investments to pay off in the middle to long term. A similar phenomenon happened in the 1980s, when quality became a significant issue for manufacturers. Many of them responded by including quality metrics in their compensation incentives.

Execution 11

Execution Metrics Long-term Incentives 11

Harvard Business Review

NOVEMBER 15, 2012

I appreciate that he goes against the cutting-quality tactics that, unfortunately, I've seen so many companies turn to in an age where fast fashion is the norm. I completely agree with Austin that there is no substitute for quality and coherence. Those that cut quality and turn to knock-off designs just don't survive long-term.

Storytelling 9

Storytelling Long-term Fashion Brand 9

Harvard Business Review

APRIL 19, 2017

In this view, management thinking obsesses over the latest fad, and represents a kind of leadership version of the Pokémon craze. In fact, it matters as much or more than a number of other factors associated with successful businesses, like technology adoption. And while this study focused on U.S.

Skills 12

Skills Management Succession Bottom-up 12

Harvard Business Review

APRIL 2, 2014

It started life as an ironworks company, pursued vertical integration by entering coal, eventually moved into pressed steel wheels before diversifying into front wheel drive technology and beyond. What qualities of culture and individual leadership allow some companies to endure where others crumble under the pressure?

Competitive Advantage 9

Competitive Advantage Airlines Telecommunications Long-term 9

Harvard Business Review

OCTOBER 3, 2014

One of the reasons analytics is working for the companies in this select group is because they tend to deploy analytics technologies and expertise across the breadth of the enterprise. The retailer example mentioned above used root cause analysis to answer the question around what factors contributed to an unsuccessful marketing promotion.

Root Cause Analysis 8

Root Cause Analysis Metrics Analysis Information Technology 8

Harvard Business Review

JULY 17, 2015

’ the questions must be asked, ‘WHY did we start doing WHAT we’re doing in the first place, and WHAT can we do to bring our cause to life considering all the technologies and market opportunities available today?’”

Brand 8

Brand Merchandising Retail Real Estate 8

Harvard Business Review

APRIL 17, 2012

The question on many business leaders' minds is this: Does the potential for accelerating existing business processes warrant the enormous cost associated with technology adoption, project ramp up, and staff hiring and training that accompany Big Data efforts? If you can't define the goal of a Big Data effort, don't pursue it.

Kotter 14

Kotter How To Technology Information 14

Harvard Business Review

NOVEMBER 7, 2017

In a phenomenon dubbed “the Ikea effect,” researchers found that people preferred things they helped make to things that were preassembled, even if their creations were of lower quality. Often stakeholders are kept out of the strategy process out of concern that they will slow things down or compromise the quality of the outcome.

Execution 12

Execution Strategy Metrics Resistance 12

Harvard Business Review

MAY 5, 2016

” That clean-sheet perspective emboldened Intel’s leadership to abandon memory and focus on microprocessors. They see disrupted incumbents from retail, finance, health care, transportation, professional services, and manufacturing requiring radical restructuring of assets, productivity , and innovation.

Levitt 8

Levitt Disaggregation Kaizen Call Center 8

Harvard Business Review

FEBRUARY 27, 2017

This narrative has rested on three propositions: that globalization is a major driver of growth and prosperity; that technological progress enriches our lives; and that shareholder returns reflect businesses’ contributions to societal progress. The same goes for technology. Toward a New Leadership Agenda.

Globalization 8

Globalization Supply Chain Human Capital Long-term 8

Strategy Driven

OCTOBER 11, 2013

Business shift from the retail dealer customer service mentality of Firestone shifted to a high-production tire operation. Each blamed the other for losses in quality control. K-Mart had become the odd retailer out but still kept 1,500 stores for its reorganization. Retail stores are about more than just storefront locations.

Crisis 58

Crisis Crisis Management Retail Budgeting 58

Harvard Business Review

NOVEMBER 13, 2017

There are many explanations for this abysmal failure rate, but a 10-year longitudinal study on executive leadership conducted by my firm showed one clear reason. A full 61% of executives told us they were not prepared for the strategic challenges they faced upon being appointed to senior leadership roles.

Execution 8

Execution Strategy Budgeting Learning Curve 8

Harvard Business Review

MAY 3, 2017

.” Yet business leaders who took the CHRO role, including Quinn, report it is the most impactful role in their career, and many would not accept an organizational leadership position that didn’t come with the CHRO role. The personality that embraces risk is best illustrated by Reses.

Quinn 13

Quinn Execution CFO Forrester 13

Harvard Business Review

MARCH 25, 2016

” With changes happening so quickly from so many directions – competition, regulation, technology, talent, customer behavior – it’s easy for one’s story to become generic or outdated. It takes a different approach and a shift in thinking led by the leadership team. Human context.

How To 8

How To Brand Retail PR 8

Harvard Business Review

JULY 24, 2017

So four years ago, when I was CEO of GE Capital Retail Finance and tapped to lead a mega change initiative — splitting off our unit into a new, publicly traded company, Synchrony Financial — I’ll admit I viewed it as a huge challenge. Change management certainly tested us. I just didn’t know in what ways.

Management 10

Management IPO Diversity Long-term 10

Harvard Business Review

SEPTEMBER 4, 2017

In The Good Jobs Strategy , Zeynep Ton, a professor at the MIT Sloan School of Management, demonstrates how the best retail companies align their customer value proposition with their operations strategy and their approach to human capital. This includes more autonomy and agility as well as inspirational leadership.

Human Capital 15

Human Capital Kaizen Agility Energy 15

Harvard Business Review

SEPTEMBER 18, 2017

But should enterprise leadership teams also pursue cohesion? To explore this question, over the course of six years, we surveyed senior-most leadership teams 99 times at companies representing a variety of industries, including financial services, food and beverage, energy, technology, healthcare, and retail.

Team 8

Team Bottom-up Long-term Innovation 8