Jesse Lyn Stoner Blog

FEBRUARY 9, 2015

So they request favors five minutes into a new relationship, hold “fire sales” rather than building customer loyalty, and bark orders at employees rather than leading with trust. If you think loyalty is. For some folks in the business world, living in the “here and now” means seeking instant gratification. by @FSonnenberg.

Customer Loyalty 120

Customer Loyalty Loyalty Short-term Bond 120

Jesse Lyn Stoner Blog

MAY 21, 2012

There is a direct relationship between clear values and success in terms of employee retention, customer loyalty, and long-term profitability. They can at companies like Disney, Starbucks, Southwest, McDonalds and Google – all listed in the top 15 of the 2012 most admired companies.

Customer Loyalty 226

Customer Loyalty Long-term Chemicals Bottom-up 226

Jesse Lyn Stoner Blog

MAY 7, 2012

Do you engender loyalty? Information – Do you have access to valuable information? You can influence by providing data and proof. Connectedness – Do you form close relationships with people? Do they enjoy working with you? You can influence by appealing to shared values and your emotional connection.

Influence 318

Influence How To Objective Environment 318

Jesse Lyn Stoner Blog

JANUARY 21, 2012

Costa Human Resources (competence, diligence, loyalty, morality, friendliness and enthusiasm). Curious what company values were driving these behaviors, I searched the Costa Cruises website to find out. Costa Cruise Lines published values are: Passion for our Guests (a spontaneous sense of service attitude). Innovation and creativity.

Company 180

Company Human Resources Loyalty Ethics 180

Jesse Lyn Stoner Blog

SEPTEMBER 30, 2012

I don’t want them to stay out of loyalty. But my definition of ’winner” is someone with the right values and with potential to grow into the job. It’s my job to help them grow. My reward for being a good manager is that the people who report to me move on.

Management 219

Management Tips Mentor Loyalty 219

Jesse Lyn Stoner Blog

APRIL 3, 2012

Ownership — Are people motivated by a sense of ownership for the vision or are they motivated by loyalty? Clarity – Do people really understand what the company is about, where it is going, and what is needed to get there? Can they clearly explain it to others?

Airlines 228

Airlines Loyalty Motivation Strategy 228

Jesse Lyn Stoner Blog

MAY 13, 2013

And when you care about them, their trust and loyalty increases. Know Them Until You Care: Get to know the career desires, goals, and aspirations of each of your people. When you know them, you’ll care about them. Stretch into Discomfort: People grow and develop in a zone of dis comfort, not comfort.

Leadership 196

Leadership Open-book Cooper Workshop 196