Harvard Business Review

MAY 5, 2016

But more strategic responses identify the essential ensembles of people, processes, and technologies that provide the most valuable — and valued — user experience (UX) for customers and clients.

Levitt 8

Levitt Disaggregation Kaizen Call Center 8

Harvard Business Review

AUGUST 6, 2014

By mid-2004, however, the operation was mired in conflict over control and differences in management style. Zhou reportedly felt that the original Yahoos were overpaid and lazy, whereas the Yahoo team felt bullied and believed Zhou wasn’t focused on the Yahoo operations. Not surprisingly, this didn’t sit well with the local team.

Chief Financial Officer 8

Chief Financial Officer Operations Learning-by-Doing IPO 8

In the CEO Afterlife

NOVEMBER 4, 2012

Time moved on, and during the nineties technology overran, and transformed the creative industry like it did most others. Our technology whizzes along at the velocity of a speeding electron, and our poor overtaxed neurons struggle to keep up. Economically I probably helped shift some merchandise. But here’s the thing.

Advertising 265

Advertising Creativity Industry Bottom-up 265

Harvard Business Review

JUNE 23, 2015

Technology has forced music artists to completely rethink the way they approach their businesses. They’re extending their brand into areas like technology, gaming, fashion, and lifestyle content — essentially becoming entertainment platforms. We’ve all had to adapt. Photo by Lorenzo Errico.

Business Model 8

Business Model Merchandising Restructuring Fashion 8

Harvard Business Review

DECEMBER 18, 2017

Over the course of several months, a digital platform was developed that could capture every fan interaction (whether a mobile check-in at the stadium, a profile update on the website, or a merchandise purchase online), deliver targeted promotional campaigns, and collect club mentions and other data from social media.

Sports 8

Sports Brand Content Industry 8

Harvard Business Review

MARCH 23, 2015

Between ticket sales, sponsorships, merchandising, and media rights, Price Waterhouse Coopers estimates global sports revenues will grow to total roughly $145 billion. These aren’t mom and pop operations anymore. We now have entire conferences dedicated to the analytics of our business and our basketball operations.

Price 8

Price Team Sports Franchising 8

Strategy Driven

JUNE 22, 2012

Their words overstate, get into the media and are accepted by audiences as fact. Communications is fundamental to maintaining, but technology is only as good as the people using it. ’ What they’re really selling: Retail merchandise. ’ What they’re really selling: Paging equipment. In One Easy Lesson.

Brand 51

Brand Analysis Advertising Software 51

Harvard Business Review

JUNE 26, 2017

If your culture and your brand are driven by the same purpose and values and if you weave them together into a single guiding force for your company, you will win the competitive battle for customers and employees, future-proof your business from failures and downturns, and produce an organization that operates with integrity and authenticity.

Brand 8

Brand Company Operations Merchandising 8

Harvard Business Review

JUNE 24, 2014

Yes, digital technology enables a lot of unbundling. Andreessen: I think a lot of it is based on the underlying technology change. The way I think about it is — at least in the world that I work in, sort of tech and Internet media — bundles emerge as a consequence of the current technology. But new bundles keep appearing.

How To 11

How To Technology Industry Venture Capitalist 11

Harvard Business Review

MAY 3, 2018

The leading companies in online search, social media, and e-commerce are all based in one or the other of these two regions. and China have essentially won in the arenas of online search, social media, and e-commerce. In many cases, as with Skype, the size of the European operation shrank after the acquisition. Insight Center.

Company 8

Company Venture Capitalist GDP Retail 8

Harvard Business Review

NOVEMBER 19, 2018

And academic research has found that rising industry concentration correlates with the patent-intensity of an industry, suggesting “that the industries becoming more concentrated are those with faster technological progress.” Walmart went from a 3% share of the general merchandise retail market in 1982 to over 50% today.

Software 8

Software Company Competitive Advantage Henderson 8