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Master your Metrics

Lead Change Blog

Mastering your metrics means knowing which measures best reflect the root cause of results. In a sense, traditional financial performance metrics like profit margin are blunt instruments when it comes to answering “why” questions. Decreasing productivity, increasing regrettable employee turnover. Product performance issues.

Metrics 241
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Office Productivity Falls In The Afternoon

The Horizons Tracker

A study conducted at the Texas A&M School of Public Health utilized an innovative data collection approach to examine the productivity patterns of office workers. The findings demonstrated a notable decline in productivity during the latter parts of the workday and week.

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Keep the Corporate Purpose Alive.

Rich Gee Group

To ensure that your corporate purpose remains at the forefront, connecting everyday tasks to the broader vision is vital, redefining success metrics beyond financial targets, and celebrating the impact beyond the organization’s walls is vital.

Metrics 195
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How to Develop a Radical Product Thinking Mindset

Skip Prichard

Creating world-class products and services is a discipline that some organizations seem to master, and others struggle to achieve. Radhika Dutt presents a different approach in her book Radical Product Thinking. Radhika’s experience building products in numerous industries is evident in every chapter. Radhika Dutt.

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Reduce the Grind, Boost Loyalty: How Customer Effort Score Drives Business Growth

Strategy Driven

A critical metric, the Customer Effort Score (CES), is at the heart of this optimization. Articles like the one found on Customer Effort Score (CES) discuss the importance of CES, but what exactly is this metric, and why is it so powerful? This process involves the entire organization, from top management to frontline employees.

Loyalty 80
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Score More in 2024: 24 Innovative Leadership Goals for the New Year

Modern Servant Leader

Here are 24 innovative leadership goals for the new year – including metrics to measure your progress…. Measurement: ROI, Productivity, Participant percentage…. Formalize Sustainability: New laws this year require certain businesses to report their level of pollution. It’s the new year and you need new goals.

Goal 130
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Want a productive workforce? Focus on employees’ well-being

HR Digest

Productivity is key to recovery, but the risk of anxiety and burnout has never been higher. Keeping workplaces safe from the virus and people productive in their jobs demanded a massive reset of business practices. Know that not all productivity is the same, or sustainable. Companies can’t focus narrowly on productivity alone.