Terry Starbucker

OCTOBER 22, 2017

Great leaders can “remember” past success by looking beyond the objective results and putting a fresh eye on the people, process and policy that achieved them. On the other hand, especially good outcomes can create complacency (the “ if it ain’t broke, don’t fix it ” mentality). Day-to-day Management.

Objective 176

Objective Policies Course Leadership 176

Terry Starbucker

DECEMBER 14, 2014

Great leaders “remember” past success by looking past the objective results and putting a fresh eye on the people, process and policy that achieved them. On the other hand, especially good outcomes can create complacency (the “ if it ain’t broke, don’t fix it ” mentality). Day-to-day Management.

Objective 279

Objective Policies Course Leadership 279

Terry Starbucker

FEBRUARY 12, 2017

We have a much better understanding of the day to day lives of our teammates and staff, and that gives us insights that allow us greater clarity and wisdom as we set policy and implement strategies. Our leadership becomes a richer and deeper experience – we are more likely to feel like we are part of a cause that is greater than ourselves.

Leadership 266

Leadership Follow-up Morale Policies 266

Terry Starbucker

JULY 24, 2011

. “Don’t Do Second Things First&# – It’s so easy to skip that big, hairy, and difficult task at the top of front line leader task lists (like big process or policy changes, for instance). Doing second things first only delays real progress.

Micromanagement 370

Micromanagement Policies Training Execution 370

Terry Starbucker

MAY 6, 2012

Filter, filter, filter, filter – Corporate policy and other big “push downs” have to be properly processed, interpreted, and redelivered by the savvy leader. Channel frustration positively – You are not always going to get your way, or always succeed. Get used to it, learn from it, and keep the glass half-full.

Loyalty 411

Loyalty Learning-by-Doing Mentor Policies 411

Terry Starbucker

NOVEMBER 13, 2011

His example of a company winning this battle was GE, who to this day still demonstrates its policy to jettison businesses – even ones that generate a profit – that “do not offer long range growth and the opportunity for the company to be number one or number two world-wide”.

Drucker 341

Drucker Price Cost Article 341

Terry Starbucker

JULY 26, 2015

We needed to teach, and put the “why” behind our actions and policies. Don’t Do Second Things First” – It is so easy to skip that big, hairy, and difficult task at the top of our task lists – like big process or policy changes, for instance. In many ways it’s the most important lesson of all. “Be

Leadership 150

Leadership Micromanagement Policies Learning-by-Doing 150

Terry Starbucker

APRIL 19, 2015

Or, to change a policy or program midstream, knowing that it’s going to inconvenience a lot of people, people who have families and personal lives that will also be affected. There’s a big return on investment for leaders who are willing to do the right thing, even when it’s very hard to do.

Policies 150

Policies Energy Execution Planning 150

Terry Starbucker

OCTOBER 3, 2010

An Open Door – Much has been said about the benefits of “ an open-door policy “, but it’s one thing to talk about it, and another thing to actually keep your door open. Looking at the floor, the wall, or worse yet, at your Blackberry, sends a message of disinterest, even if it’s totally unintentional.

Open-book 419

Open-book Tips Blog Learning-by-Doing 419

Terry Starbucker

JANUARY 23, 2011

“I will explain the context of all important policies that effect you, and why they are important’ And yes, you need to SAY these things, preferably in person, to as many teammates as possible. . “I will not make promises I cannot keep&#. “If you ask me for something, and I say no, I will always explain why&#.

Team 311

Team Morale Policies Execution 311

Terry Starbucker

FEBRUARY 19, 2012

9 ) Put the “why” into any important change we make – Putting context on policy changes, process improvements, higher standards, or any other major employee affecting action is critical to bridge building. That coffee and donuts were one of the best long term investments we ever made. We’re going to mess up.

Long-term 346

Long-term Morale Policies Operations 346

Terry Starbucker

JANUARY 29, 2017

9 ) Put the “why” into any important change you make – Putting context on policy changes, process improvements, higher standards, or any other major employee affecting action is critical to bridge building. That coffee and donuts were one of the best investments I ever made. You’re going to mess up. But you have to be honest about it.

Morale 150

Morale Policies Team Operations 150

Terry Starbucker

DECEMBER 12, 2010

Our leadership becomes a richer and deeper experience – we are more likely to feel like we are part of a cause that is greater than ourselves. We have a much better understanding of the day to day lives of our teammates and staff, and that gives us insights that allow us greater clarity and wisdom as we set policy and implement strategies.

Follow-up 294

Follow-up Morale Policies Team 294

Terry Starbucker

AUGUST 21, 2011

These elements exist at a higher level than the visions, the plans, the strategies, the processes, and the policies. It’s my belief that great leadership has to exhibit the same essential elements of a great song - lyric, melody, tone, and rhythm.

Leadership 284

Leadership Self-aware Execution Policies 284

Terry Starbucker

OCTOBER 16, 2011

Don’t fall into that trap! Our teammates cannot become the best at what they do all by themselves, or by some kind of “osmosis” with the policy and procedure manuals. I realize this is a tough one to cost-justify, since the ROI payoff isn’t direct, but we must push it through.

Team 305

Team Metrics Leadership ROI 305

Terry Starbucker

AUGUST 27, 2017

The trap is set when these rules are then integrated by middle level supervisors who never get a full explanation of the context and common sense behind all those policies. You allow teammates to develop their own internal barometer on what is right or wrong within the context of their jobs, using formal policy only as a guideline.

Call Center 192

Call Center Letter Policies Guidelines 192

Terry Starbucker

MAY 31, 2015

I had set those wheels in motion years before, giving my immediate team and supervisors the kind of responsibility and latitude I believe they deserved, and needed, but I was still “there” for all the important policy and process discussions. What else do I have to add to this?

Collins 150

Collins Leadership Operations Travel 150

Terry Starbucker

JUNE 26, 2011

It’s being literally out of the room where policy and strategy is being discussed, and feeling like your voice (and opinion) is not needed – even though you have a position of large enough responsibility and influence that you believe you SHOULD be in that room. Because they recommended great policies and procedures.

Policies 283

Policies Leadership Document Participative 283

Terry Starbucker

JUNE 23, 2013

It boils down to this: “We”, or “They” If your teammate uses “They”, as in, “ THEY are asking us to do this” , or “THEY are putting in new policies and procedures” , or the even more telling “ There THEY go again “, then your team building isn’t going very well.

Policies 284

Policies Team Building Teamwork Operations 284

Terry Starbucker

DECEMBER 2, 2010

It’s best summed up by the phrase “policy and politics” which I’ve adapted as “ ideas and influence ” for its application to business. Given how much stuff was coming at us…we probably spent much more time trying to get the policy right than trying to get the politics right. and public opinion.”

Influence 275

Influence Blog Politics Learning-by-Doing 275

Terry Starbucker

FEBRUARY 27, 2014

The trap is set when these rules are then integrated by middle level supervisors who never get a full explanation of the context and common sense behind all those policies. You allow teammates to develop their own internal barometer on what is right or wrong within the context of their jobs, using formal policy only as a guideline.

Leadership 315

Leadership Learning-by-Doing Long-term Policies 315

Terry Starbucker

APRIL 3, 2016

Are our standards and policies correct?”. We can get so caught up in all the nuts and bolts, the campaigns and brands, the product and technology, and the processes and policy that we forget the essence of what we’re doing. So I watched him do it, very deliberately, all the while having a running conversation on a wide range of topics.

Leadership 150

Leadership Operations Policies Hotels 150

Terry Starbucker

JULY 10, 2011

If our reports and other managers use this word a lot with field employees, we have a huge “buy-in” problem with company policies and directives. If we’re hearing that a lot from our direct reports, we likely have a “silo” problem between departments that really needs to be addressed. Or, company-wide, there’s a big “blame game” going on.

Leadership 332

Leadership Report Reference Policies 332

Terry Starbucker

AUGUST 19, 2010

In order to make a policy a success, you must enforce the policy religiously. Here are the Top 10 things I learned from collecting garbage: Contrary to what you might think, grass is heavy. Fill a container full of it, try to lift it up, and you’ll see what I mean.

Learning-by-Doing 235

Learning-by-Doing Blog Follow-up Engineering 235

Terry Starbucker

DECEMBER 26, 2010

And as we all know, people have a much higher level of complexity than any process, policy, income statement or balance sheet they can produce. And yes, they are more “abstract&#. They are about people.

Brainstorming 327

Brainstorming Technology Policies Creativity 327

Terry Starbucker

JANUARY 24, 2010

You need to set some ground rules and establish a usage policy, or perhaps end up scratching your head about the productivity declines. Look at the positives first when developing usage policies. If your employees have access to the internet during working hours, chances are they are on some SM platform during that time. Great stuff!

Media 305

Media Sharpe Learning-by-Doing Blog 305

Terry Starbucker

FEBRUARY 20, 2011

However, the contract gets “stuck” in legal for what seems like weeks, going back and forth on certain provisions that are “policy” but have no bearing on the financial benefit. All it has to do is go through the final approval process. In both of these cases, the concept of opportunity cost is suspended (i.e. your 3-D glasses come off).

Tools 204

Tools Cost Conference Management 204

Terry Starbucker

NOVEMBER 21, 2010

But as this element of the definition points out, there’s a lot more to it than that. How we assess this “proper value&# is critical – in people, in policy, and in process. It’s a real test of a leader’s judgment. “ clear perception or recognition, esp.

Open-book 272

Open-book Blog Media Download 272

Terry Starbucker

FEBRUARY 2, 2010

Great leaders can “remember&# past success by looking beyond the objective results and putting a fresh eye on the people, process and policy that achieved them. Otherwise, it’s hard to raise the bar when history is supposedly telling you you’ve already nailed it.

Blog 243

Blog Learning-by-Doing Discount Download 243

Terry Starbucker

OCTOBER 31, 2010

Kirk Baumann Campus to Career [link] Mario Cantin November 18, 2010 at 1:20 pm Great advive, thank you very much for sharing — I’ll make this article one of the policies in my new startup.

Micromanagement 326

Micromanagement Follow-up Blog Learning-by-Doing 326

Terry Starbucker

APRIL 25, 2010

I know, it sounds fundamental, but it can be so easily ignored by leaders in the workplace, because of all the other “nuts and bolts&# of process and policy that need to be attended to. And therein lies THE difference in the building of a successful business – a difference every leader must take heed of.

Letter 254

Letter Metrics Blog Open-book 254

Terry Starbucker

OCTOBER 10, 2010

His policies change almost on a monthly basis. Former movie stars like Schwatzenegger as Governator of California have time only to make appearances. I am unaware that the Governator has any professional education. In the age of televised media the leaders of former eras would never come to power. Think about how ugly Abe Lincoln was.

Charisma 309

Charisma Welch Stage-Gate Self-aware 309

Terry Starbucker

OCTOBER 24, 2010

Lastly, we held ourselves and our teammates accountable to the established values, standards and policies that governed our business conduct. We couldn’t do this sitting in what I call the “ comfortable middle &# of neither reward nor retribution. We had to lead using the Full Spectrum - it is the foundation of a great team.

Quality 272

Quality Blog Media Objective 272

Terry Starbucker

NOVEMBER 1, 2009

Wally Bock November 9, 2009 at 10:27 am Lincoln Electric is a great example because they had that policy in place for decades. In this one example, leaders of these two firms are demonstrating a focus on people, filtering, trust, humility, a will to succeed, empathy, big picture, ‘we’, engagement and leadership by example.

Leadership 337

Leadership How To Blog Learning-by-Doing 337

Terry Starbucker

JANUARY 3, 2010

I have a policy of distributing free abridged versions of my books on leadership, ethics, teamwork, motivation, women, bullying and sexual harassment, trade unions, etc., Ethical leadership calls for morals, fairness, caring, sharing, no false promises or unreasonable demands on others, etc. Is “ethical leadership” an oxymoron?

Leadership 418

Leadership Ethics Course Learning-by-Doing 418

Terry Starbucker

DECEMBER 28, 2014

Keep An Open Door – Much has been said about the benefits of “ an open-door policy “, but it’s one thing to talk about it, and another thing to actually keep your door open. Looking at the floor, the wall, or worse yet, at your iPhone, sends a message of disinterest, even if it’s totally unintentional.

Self-aware 330

Self-aware Leadership Project Policies 330