Lead Change Blog

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Stop Thinking “Productivity” — Start Thinking “Problem Solving”

Lead Change Blog

Whether you’re facing price pressure from domestic competitors, startups, powerful customers, or low-cost overseas providers, you’ve heard the mantra of “productivity” preached again and again. What typically comes to mind when your organization starts talking about increasing productivity? Suggestion boxes.

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Speed Sparks Extra Work

Lead Change Blog

A PwC survey in June found that 44% of employers felt employees were more productive at home during this pandemic vs 31% who felt they were less productive and 25% who felt the work output was roughly the same. Alas, being productive does not always equate to quality work. But exactly what IS that work.

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The Price Leaders Pay for Silence

Lead Change Blog

How much lost talent, energy, and productivity will a lack of encouragement cost you? I wish you had told me I was talented or capable at the time.”. Why encourage people for “just doing their job?”. That depends…how important is it to you to keep your top performers? Human beings need encouragement. It’s a fact of life.

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Master your Metrics

Lead Change Blog

For example, changes in customer satisfaction trends or engagement measurements, increase in complaints, unfavorable online and social media traffic, or pricing deterioration are leading indicators relevance may be in jeopardy. Decreasing productivity, increasing regrettable employee turnover. Pricing deterioration.

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You Might Be Practicing Band-Aid Leadership

Lead Change Blog

You’re a senior leader of a high-performing product division at a multi-million-dollar corporation. After facing a dismal first half, the executives are counting on your team’s new product to spike revenue in the third quarter, saving the year. Sales kept adjusting the price, affecting which material to source for the design.

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Building Blocks for a Customer-Centric Culture

Lead Change Blog

Price and product quality have, for this industry and many others, become mere table stakes. “We We were meeting with the CEO of a successful chemical company. Known for good service, the company’s leadership recognized that remarkable service was vital to their competitive advantage. Author information Chip Bell Chip R.

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How To Say “I Don’t Trust You” Without Saying “I Don’t Trust You”

Lead Change Blog

That’s because trust is not a topic most people are comfortable talking about, and few are equipped to handle a trust conversation in an objective, productive, and respectful way that strengthens the relationship rather than tearing it apart.

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