Harvard Business Review

AUGUST 14, 2012

A few weeks ago I was asked to prepare a workshop for a telecom company that wants to invest more in customer intelligence. No organization can pursue all of them at once (and this company didn't want its workshop to last a week), so the challenge is to narrow down the options fast. Perhaps the same list will be useful to you.

Objective 11

Objective Attrition Workshop Retail 11

Harvard Business Review

SEPTEMBER 27, 2017

Coca-Cola recently reshuffled its leadership team to focus on growth, innovation, and digital. At L’Oréal, CEO Jean-Paul Agon signaled the company’s digital transformation when he recruited Lubomira Rochet to be the chief digital officer and a member of the executive team. Help Employees Embrace Agility.

P&L 12

P&L Agility Fashion Media 12

Harvard Business Review

JUNE 13, 2018

One of the most recent automation technologies to emerge is robotic process automation , or RPA. The technology is sometimes described as supporting “ swivel chair ” processes involving a lot of back-and-forth access to multiple information systems. However, many companies don’t do that.

Process 12

Process Six Sigma Company Technology 12

Harvard Business Review

SEPTEMBER 21, 2018

Fewer than one-third (30%) of respondents to our survey see innovation as one of the top three challenges their company faces in achieving its strategic objectives, and just 21% think that technology trends are a major strategic challenge. Director Recruitment and Skills.

Innovation 10

Innovation Short-term Telecommunications Long-term 10

Harvard Business Review

SEPTEMBER 13, 2012

Lines of business are now getting their own official technology budgets for non-standard software products. As CIOs pitch new IT projects and their teams undertake delivery, cost and effort estimates can vary wildly. Out came a scoring process the teams could use to prioritize and budget new projects. The result?

Supply Chain 15

Supply Chain CIO Budgeting Project 15

Harvard Business Review

NOVEMBER 7, 2017

Too often, marketing puts out a new advertising campaign, a new value proposition, or new messaging for the sales team with the expectation that the sales teams will just start using the new language, almost as if they were changing the content on a web page. ” The question itself reveals the mental model at work.

Execution 12

Execution Strategy Metrics Resistance 12

Harvard Business Review

APRIL 4, 2016

While the middle class has been eroded by currency depreciation and recession, the Russian consumer remains technologically savvy, interested in quality Western brands, and able to spend. Russia is going through a credit crunch that is causing significant retail sector consolidation and putting distributors under substantial pressure.

Depreciation 8

Depreciation B2B Price Crisis 8

Harvard Business Review

MARCH 22, 2017

For example, Intuit’s marketing team spends time with self-employed people in their homes and offices to immerse themselves in the customer’s world. Brocade then worked with sales teams to create and deliver customized packages outlining what Brocade heard is working or not working, and what they would do about those findings.

Creativity 14

Creativity Marketing Agility Budgeting 14

Harvard Business Review

JULY 24, 2017

So four years ago, when I was CEO of GE Capital Retail Finance and tapped to lead a mega change initiative — splitting off our unit into a new, publicly traded company, Synchrony Financial — I’ll admit I viewed it as a huge challenge. We have hired more than 5,000 new employees since beginning the effort in late 2013.)

Management 10

Management IPO Diversity Long-term 10

Harvard Business Review

FEBRUARY 7, 2014

A hallmark of skilled leaders and teams is that, as their organizations grow larger and older, as the footprint of a change program expands, they keep looking for signs of once useful but now unnecessary roles, rules, traditions, processes, products, strategies, and services. Yet scaling is also a problem of less.

Venture Capitalist 8

Venture Capitalist Brainstorming Proposal CEO 8

Harvard Business Review

AUGUST 17, 2015

At the same time, technologies like selfie sticks, Fitbits, and wearable video cameras are making people comfortable monitoring their own calorie consumption, sleep patterns, heart rate, friends, family, and daily experiences. If you’re her father, will you be tempted to tune into NOVA instead of the latest episode of Hoarders ?

Document 8

Document Marketing Learning-by-Doing Travel 8