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The Recovering Engineer
JUNE 12, 2010
His voice tone grew sharp, and his volume went up. Apparently, John heard Joe question the necessity of solving the problem. John’s body went almost immediately rigid as he turned to face and lean toward Joe. In all fairness to John, I don’t really know what he was thinking.
The Recovering Engineer
OCTOBER 20, 2011
You can choose just the right words and ruin it with a sharp tone or aggressive posture. The longer you talk, the more likely you are to slip into either passive or aggressive techniques. Monitor your tone of voice and non-verbal messages. Pay close attention to what they have to say as well. If you do not listen, you will become aggressive.
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