Best Buy is a company on the brink. It’s being attacked from every angle. Apple and Microsoft are driving computer shoppers to their own stores. The proliferation of cheap bandwidth is making it easier than ever to consume media via download instead through the purchase of a physical good. And pretty much every product you can buy at Best Buy, you can get at Amazon cheaper and with free delivery — so people do. It’s just not a good decade to be Best Buy.
Best Buy Can’t Match Amazon’s Prices, and Shouldn’t Try
Instead, the big box store needs to figure out what job Amazon can’t do for customers.
December 10, 2012
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Accelerate your career with Harvard ManageMentor®. HBR Learning’s online leadership training helps you hone your skills with courses like Innovation and Creativity. Earn badges to share on LinkedIn and your resume. Access more than 40 courses trusted by Fortune 500 companies.
Unlock your team's curiosity and willingness to take smart risks.