Some fifteen years ago, in a period that seemed full of change and uncertainty in marketing, I asked my colleague Ted Levitt where he saw our field heading. Levitt, who had a marvelous talent for speaking in epigrams, responded, “The future of marketing will be more like its past than anyone imagines.” Today, as the internet, social media, new analytics, and mobile devices upend the work of marketing, it may seem strange to say he was right. But if marketing is the hinge that links human nature to business methods, half of that hinge remains fixed to something enduring: consumer behavior.
What We Really Know About Consumer Behavior
Some fifteen years ago, in a period that seemed full of change and uncertainty in marketing, I asked my colleague Ted Levitt where he saw our field heading. Levitt, who had a marvelous talent for speaking in epigrams, responded, “The future of marketing will be more like its past than anyone imagines.” Today, as the […]
November 29, 2011
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New!
HBR Learning
Marketing Essentials Course
Accelerate your career with Harvard ManageMentor®. HBR Learning’s online leadership training helps you hone your skills with courses like Marketing Essentials. Earn badges to share on LinkedIn and your resume. Access more than 40 courses trusted by Fortune 500 companies.
Learn how to communicate with your customers—strategically.