August, 2011

First Friday Book Synopsis

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Here It Is – Steve Jobs’ Business Philosophy In Three Short Sentences

First Friday Book Synopsis

I’m not a techie. That’s why I have always relied on Apple. I’ve used nothing but Apple for all the years I have had a computer, and now I’m on my third iMac (and can’t wait for my next one), I use an iPhone and an iPad. The iPad is the best “thing” I have [.].

Blog 161
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12 Secrets of Highly Creative Women: A book review by Bob Morris

First Friday Book Synopsis

12 Secrets of Highly Creative Women: A Portable Mentor Gail McMeekin Conari Press (2001) Note: I re-read this book while formulating questions for an interview of its author, Gail McMeekin. If anything, her insights offer even greater value now than they did years ago when the book was first published. This is another of several [.].

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Creating A World-Class Customer Experience – the Key Word is “Experience” (lessons from UCLA Health System, from Joseph Michelli)

First Friday Book Synopsis

It’s in the sub-title: Prescription for Excellence: Leadership Lessons for Creating a World-Class Customer Experience from UCLA Health System by Joseph Michelli. Ponder the phrase, mull over the concept: “customer experience.” I am increasingly convinced that this phrase, “customer experience&# is the best phrase to use to talk about customer service.

Class 131
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The Parable of the Japanese Steel Executives – Don’t Even Try To Do Everything; Do! One! Thing! Very, Very Well

First Friday Book Synopsis

The Parable of the Japanese Steel Executives – Don’t Even Try To Do Everything; Do! One! Thing! Very, Very Well Let’s call this the parable of the Japanese Steel Executives. I remember an interview years ago with Walter Mondale, then the Ambassador of Japan. He was touring the largest steel plant in Japan, and he [.].

Execution 130
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What to do if you found yourself riding a dead horse?

First Friday Book Synopsis

According to the tribal wisdom of the Lakota Indians, the best strategy is to dismount. But what do they know? Few (if any) graduated from Yale, Harvard, or Princeton. Few (if any) then earned an MBA degree. What do they know about strategy? If a major consulting firm were retained to conduct a comprehensive study [.].

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From the Lincoln Memorial, to the Lorraine Motel, to His Words Carved in Granite – Dr. King’s Words Stand Strong

First Friday Book Synopsis

“Let us keep the issues where they are. The issue is injustice. The issue is the refusal of Memphis to be fair and honest in its dealings with its public servants, who happen to be sanitation workers. Now, we’ve got to keep attention on that.&# Martin Luther King, Jr, “I’ve Been to the Mountaintop,&# delivered 3 [.].

Blog 110
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“We Were Not Found Wanting” – the Challenge for Every Company & Organization Facing Difficult Times

First Friday Book Synopsis

Robert Wilsonsky of the Dallas Observer was taking a walk through yesteryear, and found an old, wrinkled memo to employees at Parkland Hospital in the aftermath of the JFK tragedy. (read his article here). Parkland is having tough times today, but they certainly had to face a tougher time that one weekend. In the memo [.].