Chart Your Course

OCTOBER 27, 2014

Moreover, the 2012 Accenture Global Consumer Pulse Research Study found that 63 percent of consumers said the quality of customer service received is the most important factor when choosing a brand. He recommends incorporating more technology, such as social media engagement and mobile communications, to achieve this goal.

Quality 182

Quality Succession White Paper Customer Loyalty 182

Strategy Driven

NOVEMBER 29, 2012

During our discussion, Wendy Powell, author of Management Experience Acquired : Necessary Skills for Successfully Managing Any Employee , shares with us her insights and illustrative examples regarding: the differentiation promoting and hiring executives and managers are looking for in potential candidates. About the Author.

Human Resources 58

Human Resources Open-book Competitive Advantage Resistance 58

Harvard Business Review

FEBRUARY 16, 2015

In 2012, for instance, shareholders said no to almost $15 million in compensation for Vikram Pandit at Citigroup and to almost $6 million for Fernando Aguirre at Chiquita Brands. Shareholders in the UK have had advisory votes on pay since 2002 — but the British government has tightened the rules even more. So, expect more laws.

CEO 8

CEO Proposal Policies Report 8

Harvard Business Review

JANUARY 9, 2014

Companies have long developed and managed their sales people differently from other employees, placing great emphasis on individual performance. From 2002 to 2012, the impact of individuals’ task performance on unit profitability companywide decreased, on average, from 78% to 51%.

Team 11

Team Metrics Compliance Attrition 11

Harvard Business Review

AUGUST 6, 2014

The number of internet users in China stood at roughly 5 million in 1999 but grew to 40 million in 2002, by which time it was clear that Yahoo was not getting the traction that local Chinese internet companies were seeing. search engine company Inktomi in 2002. The company was owned by management, venture capitalists, and SoftBank.

Chief Financial Officer 10

Chief Financial Officer Operations Learning-by-Doing IPO 10

Tanveer Naseer

NOVEMBER 26, 2013

And that is the issue of how to effectively manage a multi-generational workforce. Of course, there are those who argue that thanks to social media and mobile technology, the Millennial generation is more at ease with transparency and open sharing than their previous generations. Available online at: [link] (2) Costanza D.P.,

P&L 243

P&L Fraser Motivation Organizational Behavior 243