Harvard Business Review

JANUARY 9, 2014

From 2002 to 2012, the impact of individuals’ task performance on unit profitability companywide decreased, on average, from 78% to 51%. The key difference is the degree to which reps have taken advantage of new technology (largely built into their CRM system) to share and learn from one another. Culture That Drives Performance.

Team 9

Team Metrics Compliance Attrition 9

Harvard Business Review

JANUARY 10, 2012

In their role of stewards of policy compliance, they can tend to be a brake on change. Over the last decade, HR at IBM took a number of steps to help drive operational improvement: Delivered the new skills IBM needed at the front lines. But not at IBM. HR reinvented the way it trained and developed talent. Fostered global teamwork.

Globalization 15

Globalization Human Resources Diversity Long-term 15

Harvard Business Review

NOVEMBER 1, 2017

While the in-person DPPs were largely successful in reducing disease risk and incidence, Duffy and James recognized that there was substantial opportunity to better scale the DPP and make it more accessible and personalized by using technology. Design the service for the patient. weighing themselves first thing in the morning).

Health Care 11

Health Care Participative Wireless Pharmaceuticals 11

Harvard Business Review

AUGUST 10, 2016

On August 1 Uber announced that it is selling its Chinese brand and operations to Didi Chuxing for $1 billion, its annual burn rate in that market, in exchange for a 20% stake in the local competitor. While technology has greatly expanded the potential for global connectivity, policies matter too and can override it.

Network Economy 8

Network Economy Globalization Discount Constraint 8

Harvard Business Review

AUGUST 6, 2014

The number of internet users in China stood at roughly 5 million in 1999 but grew to 40 million in 2002, by which time it was clear that Yahoo was not getting the traction that local Chinese internet companies were seeing. search engine company Inktomi in 2002. Not surprisingly, this didn’t sit well with the local team.

Chief Financial Officer 8

Chief Financial Officer Operations Learning-by-Doing IPO 8