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Success Begins with Quality Customer Service

Chart Your Course

Entrepreneurs willing to invest the time and effort into satisfying the most valuable component of their business are setting themselves up for long-term success. He recommends incorporating more technology, such as social media engagement and mobile communications, to achieve this goal. Retention Is Key.

Quality 182
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The Evolution of the Executive, C-Suite, and Boardroom

N2Growth Blog

Sarbanes-Oxley Act of 2002. This was still, however, a largely ‘hush hush’ environment until 2002 when the Sarbanes-Oxley Act came into play, an act passed by U.S. Congress in 2002 to protect investors from the possibility of fraudulent accounting activities by corporations. Companies focused on diversity across many forms.

Execution 150
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These Are the People You Need on Your Startup Team

Chart Your Course

Understanding that each team member has a role in the company and their personalities need to match these roles can mean the difference between failure and success. You need a numbers guy to navigate your company to financial success. If you are creating a technology empire, you will need a customer care department.

CFO 100
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We Can’t Always Control What Makes Us Successful

Harvard Business Review

The 2002 movie Minority Report told the story of a future in which law enforcement could tell who would commit crimes in the future. Human resources Information & technology Talent management' The police then arrested those people before they could commit the crimes. So what, if those predictions are right?

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Don’t Let Your Company Get Trapped by Success

Harvard Business Review

Companies in the success trap over-exploit their current business models and fail to renew or grow future growth options. Unfortunately, these firms are rare—most follow a path towards lower exploration and risk falling into the success trap. Why does this happen to large companies with a legacy of success?

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Four Innovation Trends to Watch in 2013

Harvard Business Review

From Khan Academy to Coursera to edX to the O'Reilly School of Technology, badges increasingly enjoy consideration as human capital's coin of the the realm for online education. What should it mean to employers that someone has successfully completed a core course in Machine Learning or Hadoop? Taking 'Recofriendations' More Seriously.

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The IT Challenge of the London Olympics

Harvard Business Review

With the focus properly on the amazing athletics, I doubt that many viewers paused to wonder how that feat of information technology was possible. The fact is, London 2012 is the largest and most sophisticated sports information technology (IT) project of all time. Two fundamentals, however, haven't changed.