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Success Begins with Quality Customer Service

Chart Your Course

Entrepreneurs willing to invest the time and effort into satisfying the most valuable component of their business are setting themselves up for long-term success. He recommends incorporating more technology, such as social media engagement and mobile communications, to achieve this goal. Retention Is Key.

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First Look: Leadership Books for June 2020

Leading Blog

As Harvard lecturer and global trend watcher Vikram Mansharamani shows in this eye-opening and perspective-shifting book, our complex, data-flooded world has made us ever more reliant on experts, protocols, and technology. Too often, we've stopped thinking for ourselves. Strategy First : How Businesses Win Big by Brad Chase.

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The Evolution of the Executive, C-Suite, and Boardroom

N2Growth Blog

Sarbanes-Oxley Act of 2002. This was still, however, a largely ‘hush hush’ environment until 2002 when the Sarbanes-Oxley Act came into play, an act passed by U.S. Congress in 2002 to protect investors from the possibility of fraudulent accounting activities by corporations. Companies focused on diversity across many forms.

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Making Diversity Central to Success: Q&A With Chevron’s Chief Diversity Officer

HR Digest

The company’s 2018 Corporate Responsibility Report highlights how diversity and inclusion (D&I) feature so centrally in the company’s success story. Since 2002, Chevron reports a 68 percent increase in the number of women and minorities in senior leadership and executive positions. How did it happen? PHOTOS: CHEVRON.

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Rookie Talent: Avoiding a Kodak Moment

Leading Blog

This generation is the first to be raised in a post-industrial era driven by technology. Hierarchy is nearing an end and collaboration is emerging in its place because younger generations have been raised to do it, cycle times will demand it, and technology will continue to enable it. So how do we lead this generation of rookie talent?

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How to Build ROPE Teams in Sales Organizations

Leading Blog

Teams have also played a central role in my life by ensuring that I received the support needed to achieve two cherished goals: leading sales organizations at several of the nation’s largest technology firms and climbing the Seven Summits, the highest peaks on each of the seven continents. Inside ROPE teams provide another important benefit.

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These Are the People You Need on Your Startup Team

Chart Your Course

Understanding that each team member has a role in the company and their personalities need to match these roles can mean the difference between failure and success. You need a numbers guy to navigate your company to financial success. If you are creating a technology empire, you will need a customer care department.

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